Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

British Airways-Qantas Partnership Over

british-airways-planeQantas and British Airways long standing code-share arrangement flying passengers between Australia and the UK comes to an end in March 2013.

Qantas has partnered with Emirates providing passengers with more choice in European destinations via Dubai instead of Singapore.

British Airways seems to be committed to keeping a route open to Australia but have yet to announce who will fly the Singapore to Australia leg.

The Sydney Morning Herald has more on this story at:

https://www.smh.com.au/travel/a-new-oneworld-order-20121005-273ud.html

British Airways Fined over Dodgy Advertising

british-airways-finedBritish Airways failed to disclose all the relevant fees associated with their fares and has been fined $125,000 by the U.S. Federal Aviation Administration. They could be fined up to $250,000 if there are any more rule violations within the next year.

Apparently fees such as government taxes and fuel surcharges were not included in the advertised fares and should have been.

BA were also reprimanded for "a policy of not compensating passengers whose cash, jewelry or electronics in checked bags were lost, stolen or damaged" in contravention of an international airline treaty.

From personal experience, I am aware BA makes it very hard to claim compensation, but I had no idea it was enshrined in a policy document!

You can read more about this story on the Bloomberg Businessweek website.

https://www.businessweek.com/ap/2012-10-01/us-fines-british-airways-250-000-over-fare-claims

"Thiefrow" Airport

sunglassesMy own experience of Heathrow airport is so bad I have vowed to never fly through Heathrow again.

The latest Heathrow victim is celebrity Kim Kardashian who has accused baggage handlers of removing a pair of sunglasses from her bag.

Apparently pilfering was so bad at one stage that the airport earned the dubious title of "Thiefrow".

You can read more about this story on the Telegraph website.

More Comedy from British Airways

I was under the impression that most folks these days know better than to joke about bombs or terrorists especially when air travel is involved.

I'm not sure what Mathew Davis, a British Airways steward, was thinking when he wrote, “The bomb on board will explode at 16.00 GMT unless our demands are met" on the back of a toilet door during a recent flight from Tokyo to London.

British airways have also failed to see the funny side of this and he has apparently been suspended.

Mr Davis was arrested after the plane touched down. He has been charged and will appear later this month in court.

You can read more about this story on the Telegraph website.

enfrdeitjaptrues

Your Stories

Yesterday my wife returned from Korea but it's a miracle she even got on the flight. I received an email the day before her flight asking me to contact BA "URGENTLY" normally if something is urgent you call! Anyway it was a Saturday, I just happened ...
Tim Taylor
On Saturday 23 March 2013, I boarded my scheduled flight BA0057 from Heathrow to Johannesburg with the idea of holiday still excited in my mind. The plane took off and about 3 hours in the pilot come on asking if there are any doctors on board. ...
Damien
My flight was overbooked and I was placed on standby at the airport although I had been trying to check-in online without success since the previous evening and arrived in plenty of time for my flight. I was finally given a seat at the gate however ...
N S Brown
So this week (17 March 2013) my wife flies on American to London and then on to Moscow on BA 233.  She gets there fine.  Two days later I happen to look at her American Airlines account (like me, she's Top Tier) and see that her return flight on ...
Phil C
I called 10 times in one week. each time i was holding or atleast 15 minutes. no answer. absolutely no answer. Very very annoying. Im astonished that such a huge company cant get their people to answer a damn phone call.
Manaswini
Lost a very important bag. Customer service is worthless. Absolutely worthless. No help at all. I'm screwed big time.
Chuck
I've long been a frequent flyer with a competitor to BA, but after several recent poor experiences, I decided to try BA for a flight at Christmas with my son. While BA has very high advance seat reservation charges, part of my decision to ...
piliage
2019 started out with a momentous life changing revelation for me. I had taken a DNA test half hoping I would be able to confirm the identify of my father who I had never known. I am 73 and had not until now been particularity interested in the matt...
Richard Bond
Just a rip off to say the least, a family member called direct for a flight between Vancouver to Rome to British Airways, (her friend booked early and got it for 650 return) and got quoted a high $1990 fare, and due to the agent saying it was ...
Larue
My baggage is missing because I was given the wrong baggage tag by one of the BA staff at the check in, which makes the tracing of my baggage so difficult. Even worse is their customer service, I have been phoning them in overseas phone rates. ...
Ying Zou

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