British Airways Sucks but you can seek redress when they fail to deliver

Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

British Airways Stingy on Economy Legroom

03 November 2012

A few inches in airline seat spacing can make a big difference especially for taller passengers and on longer flights.

A recent survey of 32 airlines by Business Traveller magazine and Seatplans.com shows British Airways as one of the stingiest for economy seating legroom.

Airlines providing the most economy legroom are Cathay Pacific and Singapore Airlines. Virgin Atlantic also provide wider seats and legroom than BA.

For more information see: www.dailymail.co.uk/travel/article-2226222/BA-easyJet-Ryanair-worst-airlines-legroom.html

British Airways Loses EU Challenge

26 October 2012

Photo by Juliane Brandt

British Airways challenge in the European Union’s top court over paying compensation to passengers delayed by more than three hours has failed. This upholds a decision set in 2009.

BA will now have to pay a fixed compensation amount for passengers arriving more than three hours after their scheduled arrival time unless there are extraordinary circumstances such as bad weather.

I'd like to wish passengers attempting to claim compensation the very best of British luck!

Business Insider has more on this story at:

https://www.businessinsider.com/lufthansa-british-airways-lose-court-challenge-2012-10

British Airways-Qantas Partnership Over

13 October 2012

british-airways-plane Qantas and British Airways long standing code-share arrangement flying passengers between Australia and the UK comes to an end in March 2013.

Qantas has partnered with Emirates providing passengers with more choice in European destinations via Dubai instead of Singapore.

British Airways seems to be committed to keeping a route open to Australia but have yet to announce who will fly the Singapore to Australia leg.

The Sydney Morning Herald has more on this story at:

https://www.smh.com.au/travel/a-new-oneworld-order-20121005-273ud.html

British Airways Fined over Dodgy Advertising

06 October 2012

british-airways-fined British Airways failed to disclose all the relevant fees associated with their fares and has been fined $125,000 by the U.S. Federal Aviation Administration. They could be fined up to $250,000 if there are any more rule violations within the next year.

Apparently fees such as government taxes and fuel surcharges were not included in the advertised fares and should have been.

BA were also reprimanded for "a policy of not compensating passengers whose cash, jewelry or electronics in checked bags were lost, stolen or damaged" in contravention of an international airline treaty.

From personal experience, I am aware BA makes it very hard to claim compensation, but I had no idea it was enshrined in a policy document!

You can read more about this story on the Bloomberg Businessweek website.

https://www.businessweek.com/ap/2012-10-01/us-fines-british-airways-250-000-over-fare-claims