Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

British Airways Fined over Dodgy Advertising

british-airways-finedBritish Airways failed to disclose all the relevant fees associated with their fares and has been fined $125,000 by the U.S. Federal Aviation Administration. They could be fined up to $250,000 if there are any more rule violations within the next year.

Apparently fees such as government taxes and fuel surcharges were not included in the advertised fares and should have been.

BA were also reprimanded for "a policy of not compensating passengers whose cash, jewelry or electronics in checked bags were lost, stolen or damaged" in contravention of an international airline treaty.

From personal experience, I am aware BA makes it very hard to claim compensation, but I had no idea it was enshrined in a policy document!

You can read more about this story on the Bloomberg Businessweek website.

https://www.businessweek.com/ap/2012-10-01/us-fines-british-airways-250-000-over-fare-claims

"Thiefrow" Airport

sunglassesMy own experience of Heathrow airport is so bad I have vowed to never fly through Heathrow again.

The latest Heathrow victim is celebrity Kim Kardashian who has accused baggage handlers of removing a pair of sunglasses from her bag.

Apparently pilfering was so bad at one stage that the airport earned the dubious title of "Thiefrow".

You can read more about this story on the Telegraph website.

More Comedy from British Airways

I was under the impression that most folks these days know better than to joke about bombs or terrorists especially when air travel is involved.

I'm not sure what Mathew Davis, a British Airways steward, was thinking when he wrote, “The bomb on board will explode at 16.00 GMT unless our demands are met" on the back of a toilet door during a recent flight from Tokyo to London.

British airways have also failed to see the funny side of this and he has apparently been suspended.

Mr Davis was arrested after the plane touched down. He has been charged and will appear later this month in court.

You can read more about this story on the Telegraph website.

Great Crash Joke (not!)

During a recent BA flight from Miami to Heathrow, passengers were treated to a recorded announcement explaining the plane was about to crash. Just for fun, it was played a second time! Passengers didn't see the joke and were apparently screaming in fear of their lives.

A short time later, an announcement instructed passengers to ignore the warning as it had been mistakenly aired.

Just in case passengers didn't appreciate the joke, they were issued with written apologies as they left the plane.

Apparenly there was a similar inclident on another BA flight from Heathrow to Hong Kong last year.

To maximise the effect of the prank, maybe BA should screen an airline disaster movie before these announcements!

You can read more about this story on the Telegraph website.

enfrdeitjaptrues

Your Stories

British Airways air hostess seems to be the worst especially from Bangalore to London ...absolutely unfriendly without helping old people to keep their luggage on the top. They only worry about their make up and hair style that is it. They are end ...
engai
Long story short: Bought return flights to and from London Heathrow to Brussels and also a hotel for two nights (via British Airways) which came to a total of £246.I had to cancel my trip and expected to pay a cancellation fee.However, British ...
Con
I flew BA and I must say I received top service as I should expect from such a high quality business.  When was the last time you received good service and actually wrote up about it? The cabin crew were amazing. I got exactly what I asked ...
Jordan Cooper
Booked a Flight in March to go on a Golf trip in October with about 16 friends.  Half of us were going out on the Thursday and the Other half on Friday at 7 a.m. to make the start of the 4 day Golf Tourney. I was 100% in error and showed up Friday ...
Rob Johnston
Our holiday of a lifetime from Australia to the UK in 2007 was spoiled by abysmal British Airways "customer service". We booked through Qantas and didn't really want to fly BA but they operate a code share service where we flew Qantas to Singapore ...
Neil Robertson
I checked in online but there was an 'error' when printing out my boarding pass so I was prompted to get a print-out at the airport. However when I got there they would not print it out stating that I had missed a check-in cut off time by two ...
R.L.
My friend Doug and I flew from Orlando to London, via Miami. We arrived in London to find that our golf clubs and suitcases had not made the trip with us. The Customer Service agent at Heathrow told us that the bags were in Miami. She gave us a ...
Jeff Elledge
I needed to get a ticket from BWI to LHR in an off-peak season. With BA, I could use 50,000 miles and pay $550 or else just pay $660. So this "free" ticket was worth all of $110. No way. Instead, I booked a ticket with United Airlines from IAD to ...
Mark Samonds
I am part of a touring band, last Friday we had a gig in Frankfurt. My bass, as always, goes in the hold, I arrived in Frankfurt, bass didn't show up. Had to use a borrowed instrument that night. Returned to London the next day. They sent my bass to ...
Laurence Cottle
Tried prebooking seat for my wife going back to Thailand. Web site wouldn't let me. Phoned BA. Indian lady less than helpful. Despite me paying for a Premium Economy seat she would only speak to my wife. She speaks less English than the rep. It was ...
Glenn Michael Perry

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