Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

British Airways Fined over Dodgy Advertising

british-airways-finedBritish Airways failed to disclose all the relevant fees associated with their fares and has been fined $125,000 by the U.S. Federal Aviation Administration. They could be fined up to $250,000 if there are any more rule violations within the next year.

Apparently fees such as government taxes and fuel surcharges were not included in the advertised fares and should have been.

BA were also reprimanded for "a policy of not compensating passengers whose cash, jewelry or electronics in checked bags were lost, stolen or damaged" in contravention of an international airline treaty.

From personal experience, I am aware BA makes it very hard to claim compensation, but I had no idea it was enshrined in a policy document!

You can read more about this story on the Bloomberg Businessweek website.

https://www.businessweek.com/ap/2012-10-01/us-fines-british-airways-250-000-over-fare-claims

"Thiefrow" Airport

sunglassesMy own experience of Heathrow airport is so bad I have vowed to never fly through Heathrow again.

The latest Heathrow victim is celebrity Kim Kardashian who has accused baggage handlers of removing a pair of sunglasses from her bag.

Apparently pilfering was so bad at one stage that the airport earned the dubious title of "Thiefrow".

You can read more about this story on the Telegraph website.

More Comedy from British Airways

I was under the impression that most folks these days know better than to joke about bombs or terrorists especially when air travel is involved.

I'm not sure what Mathew Davis, a British Airways steward, was thinking when he wrote, “The bomb on board will explode at 16.00 GMT unless our demands are met" on the back of a toilet door during a recent flight from Tokyo to London.

British airways have also failed to see the funny side of this and he has apparently been suspended.

Mr Davis was arrested after the plane touched down. He has been charged and will appear later this month in court.

You can read more about this story on the Telegraph website.

Great Crash Joke (not!)

During a recent BA flight from Miami to Heathrow, passengers were treated to a recorded announcement explaining the plane was about to crash. Just for fun, it was played a second time! Passengers didn't see the joke and were apparently screaming in fear of their lives.

A short time later, an announcement instructed passengers to ignore the warning as it had been mistakenly aired.

Just in case passengers didn't appreciate the joke, they were issued with written apologies as they left the plane.

Apparenly there was a similar inclident on another BA flight from Heathrow to Hong Kong last year.

To maximise the effect of the prank, maybe BA should screen an airline disaster movie before these announcements!

You can read more about this story on the Telegraph website.

enfrdeitjaptrues

Your Stories

My husband and I were Downgraded on a British Airways Flight from Houston to Moscow from Clubworld to Economy on 15th September, 2013 were not compensated, made several reports online on their website got only a case number but no other response. ...
Joy Godfrey
Bumped in Florence with the family and left to book a flight home ourselves. From an airport 100km to an airport 80km away from where we started. Customer Relations knowingly offer derisory BA vouchers and break their own EU guidelines around ...
Sheppy
So this week (17 March 2013) my wife flies on American to London and then on to Moscow on BA 233.  She gets there fine.  Two days later I happen to look at her American Airlines account (like me, she's Top Tier) and see that her return flight on ...
Phil C
My wife just called crying after boarding because BA staff would not trouble themselves to effectively find 2 seats together for my wife and 13 year old daughter. Our family trip had to be staggered to minimize time away from home so our tickets ...
Jorge Velasquez
I've flown BA for many years but this year that has changed. Along with Flybe, they are the worst airline I've ever used. This year started with a family holiday to Tampa, from Jersey (via Gatwick). Our flight from Jersey to Gatwick was scheduled ...
TR
The worst possible experience with British Airways that took over 36 hours to get to.... no resolution. My guest was supposed to fly from Granada Spain to Washington DC. She was not allowed to check in because of incompetence of an agent in the ...
Aleksey Kulikov
My story can be listened on: http://www.youtube.com/watch?v=tVxP0ZCQK1w Also embedded here for convenience: {youtube}tVxP0ZCQK1w{/youtube}
Jorma Heikkila
Booked an international flight through American Airlines and for 3 legs of the round-trip journey they put me on British Airways. Didn't realize how much I would hate this. British Airways charges you $15 (at least) per flight per person to pick ...
Derek
I had book tickets for my family and I. 4 tickets for My wife and two kids. flying from NYC to London. a few days before we fly my wife has a medical emergency, so I call BA so I can change her flight. The Rep tells me that it will cost $275 plus a ...
Eamonn Ryan
By the time you spend your points and pay the cash fees, you are better off paying cash to fly on another airline.
Bob Ainge

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