Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

BA Responds

I encourage BA to respond to this web site and if appropriate, will share their response(s) here.

enfrdeitjaptrues

Your Stories

Just a rip off to say the least, a family member called direct for a flight between Vancouver to Rome to British Airways, (her friend booked early and got it for 650 return) and got quoted a high $1990 fare, and due to the agent saying it was ...
Larue
The worst possible experience with British Airways that took over 36 hours to get to.... no resolution. My guest was supposed to fly from Granada Spain to Washington DC. She was not allowed to check in because of incompetence of an agent in the ...
Aleksey Kulikov
I traveled on BA from San Francisco to Moscow through Heathrow in May of this year.  When I received my luggage (which is was only six months old at the time) it had a smashed corner.  I filed my claim.  BA insists that I follow a ...
Michael Ruckman
I flew from London to Bangkok for 11 hours in economy. Torture! The plane they used was obviously very old - my mobile has a screen about the same size as their tv screen. No outlets to charge our devices. No legroom whatsoever - serious leg ...
Annie F
On Saturday 23 March 2013, I boarded my scheduled flight BA0057 from Heathrow to Johannesburg with the idea of holiday still excited in my mind. The plane took off and about 3 hours in the pilot come on asking if there are any doctors on board. ...
Damien
British Airways was responsible for bringing out 2 bags back from a lovely trip to Italy on July 8. They did not arrive on our incoming flight, and, since BA has always been a joy in the past, we were not worried. July 12, we received a text ...
Betty White
I booked a trip home on Christmas day this year and BA decided to cancel my flight. Meaning I'd not be able to spend Christmas with my family which I hadnt seen for 7 years! They said there was no flights on Christmas this year. Well why book me ...
Terence
BA lost my luggage. Found it a few days later after I was constantly on the phone demanding them to call the baggage handling department. Once they had found it, they wouldn't get it on the next available flight. I am still waiting! Customer service ...
Lily
Yesterday I took a flight from Dublin to Heathrow, which got delayed by an hour, which I was told is typical for that particular flight route. This in itself was not a real problem, but what happened on arrival was entirely avoidable. Apparently as ...
Remy
We booked a package holiday through BA and have just had the most awful and upsetting experience. Firstly we booked for disability assistance for myself - I have RA and Fibromyalgia and for our sons who both have autism and anxiety- we did not ...
Sarah Redmond

Latest Tweets

ba__sucks RT @Dallasmcintosh: In my personal opinion. There is nothing British about the way business is being conducted #BritishAirways #BABetreyal
ba__sucks RT @CrmRapha: Thoroughly clean and sanitised they said...filthy aircraft and I wiped my area myself, the wipes were brown so there’s no way…
ba__sucks RT @bettyredondo: The way #britishairways has treated its staff should send shivers down everyone’s spines: it marks a chilling change in i…
ba__sucks How to claim back your travel after coronavirus cancellations? #britishairways https://t.co/FnQwqKutB9 https://t.co/5qTw58qmbg