Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

BA Responds

I encourage BA to respond to this web site and if appropriate, will share their response(s) here.

enfrdeitjaptrues

Your Stories

Five days after arrival in Italy without Luggage!! British Airways lost my bag at Heathrow. They finally found it, got it to Rome, and turned it over to a courier more than 72 hours ago. The BA-Lost Luggage number has been disconnected. No one ...
Michael Wilder
I had the questionable pleasure of travelling with British Airways and getting to trail one of their "happiness blankets", it sounded like a great idea, it looked like a great idea but it smelt like a terrible one! I've no idea where they stored ...
Dan Jones
Booked a Flight in March to go on a Golf trip in October with about 16 friends.  Half of us were going out on the Thursday and the Other half on Friday at 7 a.m. to make the start of the 4 day Golf Tourney. I was 100% in error and showed up Friday ...
Rob Johnston
With a "Stumpenfuhrer" marching up and down every few seconds eagle-eyeing if all our seat belts were fastened and (minus a whip) harshly chastising anyone whose was not or indeed any slight infraction of any little rule, praising the well-dressed ...
Patricio
Just booked flights with BA - first of all website journey was shocking (actually Easy Jets is much much better) and it kept booting me out half way through and it took 5 attempts to book long haul from Glasgow to Vegas. When it finally let me book ...
Khogg
We saved supermarket points for 1 1/2 years, so that we could convert them into air miles, hence pay for our flights to go and get married in the British Virgin islands. We finally saved enough miles to book our tickets. Little did we know the ...
Khi
My wife and I booked Premium Economy seats on a British Airways (BA) Heathrow-to-Chicago flight because our travel "day" was going to last 30 hours if all went well. Upon boarding, she reported her seat as malfunctioning. Flight attendants ...
Bill Murphy
BA were once a pleasure to fly with, now I find it despicable, not only their contempt for customers, but also from what I read how they pay cabin staff. My latest experience was a dreadful flight to New York on 4th December, whereby having paid ...
Neil Cox
In August 2011 I booked, via my travel agent, Qantas flights from Adelaide to Sydney, Singapore, Heathrow and on return from Rome to Heathrow, Singapore, Melbourne and Adelaide. All these flights had QF Qantas flight numbers. I booked Premium seats ...
Terry Truman
"Our non-stop 11 hour flight to London's Heathrow Airport will begin shortly. So please sit back, relax, take advantage of your 29 centimeters of generous legroom and enjoy your flight. And don't think for a moment we have forgotten all that ...
Rich Siegel

Latest Tweets

ba__sucks RT @bottandco: We helped a US couple recover #compensation when their #BritishAirways #flight was cancelled. Find out your rights: https://…
ba__sucks Surely a recipe for disaster when #britishairways are screwing staff and passengers alike. https://t.co/I6dD7lNWNy
ba__sucks Would the last person at #britishairways please switch the lights off when they leave. https://t.co/PCqQG8MIdw
ba__sucks RT @MFUnite: We need decent pay, not just #britishairways staff travel. £12,192 salary below national living wage. Half year profit up £146…