Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

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Your Stories

My baggage is missing because I was given the wrong baggage tag by one of the BA staff at the check in, which makes the tracing of my baggage so difficult. Even worse is their customer service, I have been phoning them in overseas phone rates. ...
Ying Zou
2019 started out with a momentous life changing revelation for me. I had taken a DNA test half hoping I would be able to confirm the identify of my father who I had never known. I am 73 and had not until now been particularity interested in the matt...
Richard Bond
Shame on British Airways I had to make changes to my flight (outbound x2 and return x1) due to illness and subsequent death of my father all within three weeks. BA (agent Travelocity.ca) charged me $275 change fee plus the fare difference. I sent ...
Suhas Shetty
Booked an international flight through American Airlines and for 3 legs of the round-trip journey they put me on British Airways. Didn't realize how much I would hate this. British Airways charges you $15 (at least) per flight per person to pick ...
Derek
I had boarded from new delhi in the mid of the night, they served a simple bread butter breakfast and landed in London. And after 2 hours layoff in heathrow I took another british airways flight to Washington DC,2.5 hrs after borarding the flight ...
Praveen
After the July 2014 fiasco where BA lost the luggage of 1000 passengers, BA has managed to fail yet again. I took flight BA099 from T5 London to Toronto 16 December 2015 with some 200 passengers. Upon arrival in Toronto and after watching an empty ...
Livid in Toronto
Some time ago, I cheerfully signed up for the British Airways Visa card, with its offer of 100,000 miles and - if I charged $30,000 to the card in the first year - a free companion ticket.  I guess I should have listened to my old ma's sage advice ...
Phil C
I tried to change my return flight from Australia to UK but was told their systems were down so they couldn't change it, tried for 2 days and had no joy eventually got through to London Cust Services and the price had gone up by 4x. On my ...
G Philips
Booked a Flight in March to go on a Golf trip in October with about 16 friends.  Half of us were going out on the Thursday and the Other half on Friday at 7 a.m. to make the start of the 4 day Golf Tourney. I was 100% in error and showed up Friday ...
Rob Johnston
BA is really the worst airlines to travel in. I cannot make any changes to my online booking! When I call their inefficient customer care service no one picks up. For the cost of their ticket, they ought to be giving a lot more. This is really the ...
MS

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ba__sucks RT @Dallasmcintosh: In my personal opinion. There is nothing British about the way business is being conducted #BritishAirways #BABetreyal
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