Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

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Your Stories

Booked a Flight in March to go on a Golf trip in October with about 16 friends.  Half of us were going out on the Thursday and the Other half on Friday at 7 a.m. to make the start of the 4 day Golf Tourney. I was 100% in error and showed up Friday ...
Rob Johnston
BA is just heartless. Is is Saturday night and my son has just come down very ill. He is scheduled to take a morning flight to San Francisco tomorrow morning. When I called to see if we could get the ticket shifted by a day, I was told that we would ...
Jim Milby
Flight BA 869 (July 26-27, 2017) was delayed overnight in Budapest. BA did nothing to help with hotel reservations (which were difficult enough for a local person because the World Swimming Championships were taking place, but virtually impossible ...
Stephen W Shaw
My wife just called crying after boarding because BA staff would not trouble themselves to effectively find 2 seats together for my wife and 13 year old daughter. Our family trip had to be staggered to minimize time away from home so our tickets ...
Jorge Velasquez
British Air is terrible. just last week , they lose my Mac Laptop... and when I tried to talk to customer service in terminal 5, the jerk working there try to have security take me away instead of dealing and helping with my situation. NEVER ...
David
On my way to Bucharest I had 2 bags, my handbag and shopping from the duty free. When I arrived to board one person called Holly told me I can only have 2 BAGS INCLUDING DUTY FREE and hand bag. This Holly continued “and this is generous”. Are ...
Andreea B
British Airways was responsible for bringing out 2 bags back from a lovely trip to Italy on July 8. They did not arrive on our incoming flight, and, since BA has always been a joy in the past, we were not worried. July 12, we received a text ...
Betty White
I would be extremely grateful for any quick replies to this query as the CEDR adjudication date is upon us in a few days and BA have only now just submitted a number of documents in their defence despite several months of completely ignoring us. As ...
SJ McLellan
I booked round trip tickets to me and my minor children from USA to India. I was not aware of that I need a transit visa to travel until the check in time. Airport BA crew told to me about this and gave 10 business days to rebook. My husband called ...
Geetu
Just booked flights with BA - first of all website journey was shocking (actually Easy Jets is much much better) and it kept booting me out half way through and it took 5 attempts to book long haul from Glasgow to Vegas. When it finally let me book ...
Khogg

Latest Tweets

ba__sucks RT @bottandco: We helped a US couple recover #compensation when their #BritishAirways #flight was cancelled. Find out your rights: https://…
ba__sucks Surely a recipe for disaster when #britishairways are screwing staff and passengers alike. https://t.co/I6dD7lNWNy
ba__sucks Would the last person at #britishairways please switch the lights off when they leave. https://t.co/PCqQG8MIdw
ba__sucks RT @MFUnite: We need decent pay, not just #britishairways staff travel. £12,192 salary below national living wage. Half year profit up £146…