Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

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Your Stories

I am sitting at Nice airport starving hungry and dying of thirst. My flight was canceled yesterday due to the air strike. That I can understand is not BA's fault. But I was told this mroning to make my way to the airport as my flight was scheduled ...
Linda Ormes
BA sells "airport upgrades" from one class of service to next, I discovered.  They're not cheap, but to avoid the back of the plane ... Go to Biz lounge.  Can't do it. You've done it too many times this year.  (The mind simply ...
Stephen
So this week (17 March 2013) my wife flies on American to London and then on to Moscow on BA 233.  She gets there fine.  Two days later I happen to look at her American Airlines account (like me, she's Top Tier) and see that her return flight on ...
Phil C
On Saturday 23 March 2013, I boarded my scheduled flight BA0057 from Heathrow to Johannesburg with the idea of holiday still excited in my mind. The plane took off and about 3 hours in the pilot come on asking if there are any doctors on board. ...
Damien
Lost a very important bag. Customer service is worthless. Absolutely worthless. No help at all. I'm screwed big time.
Chuck
Tuesday, September 15, 2015 British Airways BA15 Confirmed 9:35 PM Depart Heathrow, London United Kingdom LEISURE ...
Geoff Luxton
"Our non-stop 11 hour flight to London's Heathrow Airport will begin shortly. So please sit back, relax, take advantage of your 29 centimeters of generous legroom and enjoy your flight. And don't think for a moment we have forgotten all that ...
Rich Siegel
Regarding a flight from PHL to London, Heathrow. We packed our bags and got to the airport. When we arrived at the gate we realized that the plane was delayed due to what we were told was "wind going against the path of the plane". The plane was ...
Anonymous
I traveled from Hong Kong to LHR on BA in bsuiness class. During the flight my suitcase was damaged. I filed the complaint upon arrival at LHR. It's been over a month and i finally got contacted by BA, after having hounded them for weeks. I have ...
Andreas
Dear BA, I am sitting on a flight from Tel Aviv to London. It is half way through the journey and in my many many years of flying BA I had the worst meal experience I have ever had. In my silent debate with myself I was wondering if I should stay ...
Peter

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ba__sucks RT @bottandco: We helped a US couple recover #compensation when their #BritishAirways #flight was cancelled. Find out your rights: https://…
ba__sucks Surely a recipe for disaster when #britishairways are screwing staff and passengers alike. https://t.co/I6dD7lNWNy
ba__sucks Would the last person at #britishairways please switch the lights off when they leave. https://t.co/PCqQG8MIdw
ba__sucks RT @MFUnite: We need decent pay, not just #britishairways staff travel. £12,192 salary below national living wage. Half year profit up £146…