Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

British Airways is the Lost Luggage Record Holder

According to the Wall Street Journal, British Airways lost more bags than any other airline in the first 6 months of 2007.

At least one travel web site advises, "If you can help it, don't book a flight on British Airways, at least until its record improves. No matter your destination, there are always other options."

A confidential report mentioned in the Telegraph claims British Airways ,islays more bags than any other big airline in Europe. On average, it is estimated that an average of nine passengers on every BA jumbo arrives at their destination without their bag.

Welcome

"Welcome to British Airways ladies and gentlemen, this is your captain speaking..."

www.britishairwayssucks.org has been created for the travelling public to share their negative and positive experiences of the British Airways airline and British Airways Customer Relations department. I encourage you to share your story here for the rest of the travelling public to make up their minds if they really want to fly with British Airways or not.

Please also share any tips you might have in persuading the airline to settle a claim or motivating Customer Relations to help you in any way.

If you come across any good or bad press about British Airways customer service that is worth sharing then let me know and I will include it here.

enfrdeitjaptrues

Your Stories

British Airways air hostess seems to be the worst especially from Bangalore to London ...absolutely unfriendly without helping old people to keep their luggage on the top. They only worry about their make up and hair style that is it. They are end ...
engai
My story is so long in only 3 1/2 days I can't give all the details.  Short story is flew from Glasgow to London/Heathrow on BA 9:15 AM 9 July 2016.  They left every single bag for passengers terminating in London in Glasgow, every single ...
tom diangelis
I was traveling with my wife and 7 month old daughter, while I was helping my wife make my daughter comfortable I requested for a glass of warm water, the stewardess who was busy chatting up another passenger on what sushi she likes, asked me to get ...
Allen
I was flying with them to get to Madrid, and had to spend the night in madrid to catch a flight to Athens, the plane had engine trouble and they could not get me to Madrid on time the next morning to catch my connection. I told them that at the ...
Daniel Le
I've flown BA for many years but this year that has changed. Along with Flybe, they are the worst airline I've ever used. This year started with a family holiday to Tampa, from Jersey (via Gatwick). Our flight from Jersey to Gatwick was scheduled ...
TR
BA cancelled our flight due to fog in November and offered us one 3 days later or a refund. We had to be back at work so had to buy new tickets through another airline. There were many flights that day but BA couldn't oblige. Asked for refund on ...
Fran
To this airline, all passengers are a major inconvenience, between, them taking your payment and dumping you off at your destination.Such is the arrogance of the airline, you must demonstrate to them, that it is a privilage for YOU to fly with ...
ISB
Just booked flights with BA - first of all website journey was shocking (actually Easy Jets is much much better) and it kept booting me out half way through and it took 5 attempts to book long haul from Glasgow to Vegas. When it finally let me book ...
Khogg
On my initial departure date, I experienced 2 cancellations including being sent from one airport to another only to find out that the flight was also cancelled. They booked me on another flight the next day and when I called them the next morning ...
Arya
Our holiday of a lifetime from Australia to the UK in 2007 was spoiled by abysmal British Airways "customer service". We booked through Qantas and didn't really want to fly BA but they operate a code share service where we flew Qantas to Singapore ...
Neil Robertson

Latest Tweets

ba__sucks RT @bottandco: We helped a US couple recover #compensation when their #BritishAirways #flight was cancelled. Find out your rights: https://…
ba__sucks Surely a recipe for disaster when #britishairways are screwing staff and passengers alike. https://t.co/I6dD7lNWNy
ba__sucks Would the last person at #britishairways please switch the lights off when they leave. https://t.co/PCqQG8MIdw
ba__sucks RT @MFUnite: We need decent pay, not just #britishairways staff travel. £12,192 salary below national living wage. Half year profit up £146…