Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

What Happens to my lost luggage?

Would you believe that in London they auction it? The Evening Standard has reported that bags lost at Heathrow and not reunited with their owners within three months (or sometimes less) are auctioned off! Apparently, electronic equipment is removed from the bags and sold separately. So maybe you can try some auction houses in London for your missing bags and electronic equipment!

If you are in the US, you might like to try the Unclaimed Baggage Center in Scottsboro in Alabama who, according to their web site, "buy unclaimed baggage and cargo by the truckload" including jewelry, clothing and electronic goods.

I am starting to wonder how much money the airlines are making from unclaimed baggage and if this has anything to do with why some airlines lose so many bags!

British Airways is the Lost Luggage Record Holder

According to the Wall Street Journal, British Airways lost more bags than any other airline in the first 6 months of 2007.

At least one travel web site advises, "If you can help it, don't book a flight on British Airways, at least until its record improves. No matter your destination, there are always other options."

A confidential report mentioned in the Telegraph claims British Airways ,islays more bags than any other big airline in Europe. On average, it is estimated that an average of nine passengers on every BA jumbo arrives at their destination without their bag.

Welcome

"Welcome to British Airways ladies and gentlemen, this is your captain speaking..."

www.britishairwayssucks.org has been created for the travelling public to share their negative and positive experiences of the British Airways airline and British Airways Customer Relations department. I encourage you to share your story here for the rest of the travelling public to make up their minds if they really want to fly with British Airways or not.

Please also share any tips you might have in persuading the airline to settle a claim or motivating Customer Relations to help you in any way.

If you come across any good or bad press about British Airways customer service that is worth sharing then let me know and I will include it here.

enfrdeitjaptrues

Your Stories

So it's March 29th, the day after Storm Katie and Flight 778 from LHR to Stockholm is delayed for over three hours.  It's not because of the storm (all the other flights from here are going on time) - it's because there is no crew to fly ...
Geoff
Lost a very important bag. Customer service is worthless. Absolutely worthless. No help at all. I'm screwed big time.
Chuck
I'll never fly BA again. They charged me $800 when I had to cancel one leg of my flight due to a change. And they routed me to an Indian call center where they clearly do not speak intelligible English!
Fu@gmail.com
I'm in Heathrow Airport. Just arrived from San Francisco, waiting for my connecting flight to Milan, which of course, is late. Just few considerations regarding the 10 hours San Francisco - London flight: 1) Very full, fairly old and slightly dirty ...
Enrico R
My story can be listened on: http://www.youtube.com/watch?v=tVxP0ZCQK1w Also embedded here for convenience: {youtube}tVxP0ZCQK1w{/youtube}
Jorma Heikkila
I have never encountered such atrocious customer service. The Civil Avation Authority could not help me, because they have no legal power themselves over BA. So, take your claim to the County Court (a small fee), or contact CEDR. BA are currently ...
Derek B Scott
So on June 18th I had a flight from Newcastle International Airport to Heathrow, then onwards to Philadelphia. The Philadelphia flight was supposed to depart Heathrow at 17:20pm. At about 16:30pm I was informed that I needed to contact the airline, ...
Adam
BA is really the worst airlines to travel in. I cannot make any changes to my online booking! When I call their inefficient customer care service no one picks up. For the cost of their ticket, they ought to be giving a lot more. This is really the ...
MS
Even when I call BA silver line, wait times exceed 45 minutes in the US. This is ridiculous as no one has 45 min during the day to wait. How poor and uncaring can BA be? Every time you call they say they are experiencing long wait times and they ...
Vikram
By all rights, I should LOVE Brtiish Airways. I fly BA several times a year round trip, from IAD to TLS, via LHR. The reservation system is satisfactory.  The scheduling fits my needs to a 'T'.  The planes are as comfortable as I can ...
LDD

Latest Tweets

ba__sucks RT @bottandco: We helped a US couple recover #compensation when their #BritishAirways #flight was cancelled. Find out your rights: https://…
ba__sucks Surely a recipe for disaster when #britishairways are screwing staff and passengers alike. https://t.co/I6dD7lNWNy
ba__sucks Would the last person at #britishairways please switch the lights off when they leave. https://t.co/PCqQG8MIdw
ba__sucks RT @MFUnite: We need decent pay, not just #britishairways staff travel. £12,192 salary below national living wage. Half year profit up £146…