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British Airways 'worst airline for baggage problems'

A recent survey of 2,007 airline passengers by insurance company LV claims UK passengers travelling with major airlines experience the most baggage problems when they fly with British Airways. Apparently one in 3.8 British Airways passengers have had their baggage lost, damaged, or delayed in the past five years.

This is more than twice as many as the next worst performing airline, Virgin Atlantic where one in 8.3 Virgin passengers reported experiencing baggage problems.

British Airways seem to be in denial, claiming the figure is "complete rubbish" and  that, "there is absolutely no evidence to suggest that a quarter of BA passengers have experienced lost or delayed baggage over the last five years."

You can read more about this story on the BBC website.

British Airways Worst to UK

According to a Choice consumer survey, Australians rated British Airways the worst airline when flying from Australia to the UK. Ratings were compiled from 10 categories including cost, in-flight food, in-flight service, timeliness and baggage allowance. Travellers were asked to score airlines out of 100 and British Airways only scored 57. Singapore Airlines had the best score with 81 out of 100.

Some airlines "just don't get it", one traveller noted, and should travel on Singapore Airlines "to see how it is done".

For more details, see the story in the Sydney Morning Herald.

British Airways Second Worst in Europe for Lost Luggage

British Airways has one of the worst track records When it comes to losing luggage. According to an article in the Independent from February 2008, "British Airways lost more baggage per flight last year than almost any other airline in Europe."

Figures for 2007 released by the Air Transport Users Council show that British Airways delayed 26.5 bags per 1,000 compared to a European-wide average of 16.6 bags. The only airline in Europe with a worse track record was TAP Air Portugal (27.8 delayed bags per 1,000).

The article further states that British Airways record is getting worse with an additional 3.5 bags lost per 1,000 in 2007 compared to the previous year.

What Happens to my lost luggage?

Would you believe that in London they auction it? The Evening Standard has reported that bags lost at Heathrow and not reunited with their owners within three months (or sometimes less) are auctioned off! Apparently, electronic equipment is removed from the bags and sold separately. So maybe you can try some auction houses in London for your missing bags and electronic equipment!

If you are in the US, you might like to try the Unclaimed Baggage Center in Scottsboro in Alabama who, according to their web site, "buy unclaimed baggage and cargo by the truckload" including jewelry, clothing and electronic goods.

I am starting to wonder how much money the airlines are making from unclaimed baggage and if this has anything to do with why some airlines lose so many bags!

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