Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Toxic Fumes on British Airways

airplane cockpit

The Daily Mail reports that two British Airways pilots died within days each other, both citing in-flight toxic oil fumes as the cause of their ill-health.

Apparently it's common for pilots to don oxygen masks several times per week during flights due to poor air quality and there are no air quality monitoring systems on British Airways or other airline aircraft.

Before his death, BA Pilot Richard Westgate instructed his lawyers to sue BA for alleged health and safety breaches.

BA Pilot Karen Lysakowska also wrote to BA threatening to take legal action over ongoing air contamination incidents.

British Airways may be liable under the health regulations because they fail to monitor the on-board air quality.

There is no mention of whether passengers are also at risk.

For the full story see: https://www.dailymail.co.uk/news/article-2269059/BA-pilots-Richard-Westgate-Karen-Lysakowska-killed-breathing-toxic-oil-fumes-mid-flight-pictured.html

British Airways Stingy on Economy Legroom

airline seating

A few inches in airline seat spacing can make a big difference especially for taller passengers and on longer flights.

A recent survey of 32 airlines by Business Traveller magazine and Seatplans.com shows British Airways as one of the stingiest for economy seating legroom.

Airlines providing the most economy legroom are Cathay Pacific and Singapore Airlines. Virgin Atlantic also provide wider seats and legroom than BA.

For more information see: www.dailymail.co.uk/travel/article-2226222/BA-easyJet-Ryanair-worst-airlines-legroom.html

British Airways Loses EU Challenge

British Airways challenge in the European Union’s top court over paying compensation to passengers delayed by more than three hours has failed. This upholds a decision set in 2009.

BA will now have to pay a fixed compensation amount for passengers arriving more than three hours after their scheduled arrival time unless there are extraordinary circumstances such as bad weather.

I'd like to wish passengers attempting to claim compensation the very best of British luck!

Business Insider has more on this story at:

https://www.businessinsider.com/lufthansa-british-airways-lose-court-challenge-2012-10

British Airways-Qantas Partnership Over

british-airways-planeQantas and British Airways long standing code-share arrangement flying passengers between Australia and the UK comes to an end in March 2013.

Qantas has partnered with Emirates providing passengers with more choice in European destinations via Dubai instead of Singapore.

British Airways seems to be committed to keeping a route open to Australia but have yet to announce who will fly the Singapore to Australia leg.

The Sydney Morning Herald has more on this story at:

https://www.smh.com.au/travel/a-new-oneworld-order-20121005-273ud.html

enfrdeitjaptrues

Your Stories

I, from an inside view point, understand that problems happen within the airline Industry. But it is how you resolve them that counts. On a recent weekend break to Frankfurt booked on BA, I was shocked how shabby the planes were. BA cancelled our ...
James Feeney
I booked two business class return tickets from Costa Rica where we live to London Gatwick via a call to the UK and using a UK credit card for a sterling transaction. They added 120 pounds foreign transaction fee and refused to change it. We will ...
Ivy Penman
I called 10 times in one week. each time i was holding or atleast 15 minutes. no answer. absolutely no answer. Very very annoying. Im astonished that such a huge company cant get their people to answer a damn phone call.
Manaswini
On my way to Bucharest I had 2 bags, my handbag and shopping from the duty free. When I arrived to board one person called Holly told me I can only have 2 BAGS INCLUDING DUTY FREE and hand bag. This Holly continued “and this is generous”. Are ...
Andreea B
"Our non-stop 11 hour flight to London's Heathrow Airport will begin shortly. So please sit back, relax, take advantage of your 29 centimeters of generous legroom and enjoy your flight. And don't think for a moment we have forgotten all that ...
Rich Siegel
I was coming back to Australia from Munich. I had booked a World Traveller Plus fare. 24 hours before the flight from Munich, I tried to check-in online, but the site would not allow me. When I arrived at Heathrow with 4 hours to spare, I was told I ...
Wendy Tan
I had boarded from new delhi in the mid of the night, they served a simple bread butter breakfast and landed in London. And after 2 hours layoff in heathrow I took another british airways flight to Washington DC,2.5 hrs after borarding the flight ...
Praveen
Worst airline customer service ever. The call center is challenged in using English and will cancel your ticket if you have mobility issues. Worst airline I have dealt with for disability related concerns. They have a rule that only allows you ...
Kathie
Bumped in Florence with the family and left to book a flight home ourselves. From an airport 100km to an airport 80km away from where we started. Customer Relations knowingly offer derisory BA vouchers and break their own EU guidelines around ...
Sheppy
Bought an expensive business class ticket from LON to San Diego. Picked window seat 3 months in advance. Day of check-in, one day before departure and they stuck me in a middle aisle seat (apparently decided to give my seat to someone else). There ...
Larry Vernec

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