Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Toxic Fumes on British Airways

airplane cockpit

The Daily Mail reports that two British Airways pilots died within days each other, both citing in-flight toxic oil fumes as the cause of their ill-health.

Apparently it's common for pilots to don oxygen masks several times per week during flights due to poor air quality and there are no air quality monitoring systems on British Airways or other airline aircraft.

Before his death, BA Pilot Richard Westgate instructed his lawyers to sue BA for alleged health and safety breaches.

BA Pilot Karen Lysakowska also wrote to BA threatening to take legal action over ongoing air contamination incidents.

British Airways may be liable under the health regulations because they fail to monitor the on-board air quality.

There is no mention of whether passengers are also at risk.

For the full story see: https://www.dailymail.co.uk/news/article-2269059/BA-pilots-Richard-Westgate-Karen-Lysakowska-killed-breathing-toxic-oil-fumes-mid-flight-pictured.html

British Airways Stingy on Economy Legroom

airline seating

A few inches in airline seat spacing can make a big difference especially for taller passengers and on longer flights.

A recent survey of 32 airlines by Business Traveller magazine and Seatplans.com shows British Airways as one of the stingiest for economy seating legroom.

Airlines providing the most economy legroom are Cathay Pacific and Singapore Airlines. Virgin Atlantic also provide wider seats and legroom than BA.

For more information see: www.dailymail.co.uk/travel/article-2226222/BA-easyJet-Ryanair-worst-airlines-legroom.html

British Airways Loses EU Challenge

British Airways challenge in the European Union’s top court over paying compensation to passengers delayed by more than three hours has failed. This upholds a decision set in 2009.

BA will now have to pay a fixed compensation amount for passengers arriving more than three hours after their scheduled arrival time unless there are extraordinary circumstances such as bad weather.

I'd like to wish passengers attempting to claim compensation the very best of British luck!

Business Insider has more on this story at:

https://www.businessinsider.com/lufthansa-british-airways-lose-court-challenge-2012-10

British Airways-Qantas Partnership Over

british-airways-planeQantas and British Airways long standing code-share arrangement flying passengers between Australia and the UK comes to an end in March 2013.

Qantas has partnered with Emirates providing passengers with more choice in European destinations via Dubai instead of Singapore.

British Airways seems to be committed to keeping a route open to Australia but have yet to announce who will fly the Singapore to Australia leg.

The Sydney Morning Herald has more on this story at:

https://www.smh.com.au/travel/a-new-oneworld-order-20121005-273ud.html

enfrdeitjaptrues

Your Stories

I've flown BA for many years but this year that has changed. Along with Flybe, they are the worst airline I've ever used. This year started with a family holiday to Tampa, from Jersey (via Gatwick). Our flight from Jersey to Gatwick was scheduled ...
TR
BA is just heartless. Is is Saturday night and my son has just come down very ill. He is scheduled to take a morning flight to San Francisco tomorrow morning. When I called to see if we could get the ticket shifted by a day, I was told that we would ...
Jim Milby
I flew from London to Bangkok for 11 hours in economy. Torture! The plane they used was obviously very old - my mobile has a screen about the same size as their tv screen. No outlets to charge our devices. No legroom whatsoever - serious leg ...
Annie F
By all rights, I should LOVE Brtiish Airways. I fly BA several times a year round trip, from IAD to TLS, via LHR. The reservation system is satisfactory.  The scheduling fits my needs to a 'T'.  The planes are as comfortable as I can ...
LDD
I'll never fly BA again. They charged me $800 when I had to cancel one leg of my flight due to a change. And they routed me to an Indian call center where they clearly do not speak intelligible English!
Fu@gmail.com
I lost my phone at the business lounge. When I told an aircrew about the lost phone as soon as I got into the airplane, somebody called the lounge. Luckily, I was told that my lost phone was found at the lounge and my name will be attached to the ...
Hyungchul Kim
I called 10 times in one week. each time i was holding or atleast 15 minutes. no answer. absolutely no answer. Very very annoying. Im astonished that such a huge company cant get their people to answer a damn phone call.
Manaswini
BA were once a pleasure to fly with, now I find it despicable, not only their contempt for customers, but also from what I read how they pay cabin staff. My latest experience was a dreadful flight to New York on 4th December, whereby having paid ...
Neil Cox
So I bought seven round trip tickets for my family from London to Miami as well as round trips for them and other family members from Miami to Liberia, Costa Rica. Tickets all bought and paid for well in advance. Bought in August 2019 for our family ...
Harry W. Budge III
I booked Business seats for my wife and me on British Airways via the Destinia travel agent from Cairo to London Heathrow and return from London to Cairo (BA154 & BA155). I booked the flights online two months before the traveling date. I have ...
EMAD AWAD

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