Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

British Airways Stingy on Economy Legroom

airline seating

A few inches in airline seat spacing can make a big difference especially for taller passengers and on longer flights.

A recent survey of 32 airlines by Business Traveller magazine and Seatplans.com shows British Airways as one of the stingiest for economy seating legroom.

Airlines providing the most economy legroom are Cathay Pacific and Singapore Airlines. Virgin Atlantic also provide wider seats and legroom than BA.

For more information see: www.dailymail.co.uk/travel/article-2226222/BA-easyJet-Ryanair-worst-airlines-legroom.html

British Airways Loses EU Challenge

British Airways challenge in the European Union’s top court over paying compensation to passengers delayed by more than three hours has failed. This upholds a decision set in 2009.

BA will now have to pay a fixed compensation amount for passengers arriving more than three hours after their scheduled arrival time unless there are extraordinary circumstances such as bad weather.

I'd like to wish passengers attempting to claim compensation the very best of British luck!

Business Insider has more on this story at:

https://www.businessinsider.com/lufthansa-british-airways-lose-court-challenge-2012-10

British Airways-Qantas Partnership Over

british-airways-planeQantas and British Airways long standing code-share arrangement flying passengers between Australia and the UK comes to an end in March 2013.

Qantas has partnered with Emirates providing passengers with more choice in European destinations via Dubai instead of Singapore.

British Airways seems to be committed to keeping a route open to Australia but have yet to announce who will fly the Singapore to Australia leg.

The Sydney Morning Herald has more on this story at:

https://www.smh.com.au/travel/a-new-oneworld-order-20121005-273ud.html

British Airways Fined over Dodgy Advertising

british-airways-finedBritish Airways failed to disclose all the relevant fees associated with their fares and has been fined $125,000 by the U.S. Federal Aviation Administration. They could be fined up to $250,000 if there are any more rule violations within the next year.

Apparently fees such as government taxes and fuel surcharges were not included in the advertised fares and should have been.

BA were also reprimanded for "a policy of not compensating passengers whose cash, jewelry or electronics in checked bags were lost, stolen or damaged" in contravention of an international airline treaty.

From personal experience, I am aware BA makes it very hard to claim compensation, but I had no idea it was enshrined in a policy document!

You can read more about this story on the Bloomberg Businessweek website.

https://www.businessweek.com/ap/2012-10-01/us-fines-british-airways-250-000-over-fare-claims

enfrdeitjaptrues

Your Stories

BA sells "airport upgrades" from one class of service to next, I discovered.  They're not cheap, but to avoid the back of the plane ... Go to Biz lounge.  Can't do it. You've done it too many times this year.  (The mind simply ...
Stephen
I booked a trip home on Christmas day this year and BA decided to cancel my flight. Meaning I'd not be able to spend Christmas with my family which I hadnt seen for 7 years! They said there was no flights on Christmas this year. Well why book me ...
Terence
So on June 18th I had a flight from Newcastle International Airport to Heathrow, then onwards to Philadelphia. The Philadelphia flight was supposed to depart Heathrow at 17:20pm. At about 16:30pm I was informed that I needed to contact the airline, ...
Adam
Travel on 28/03/16 from Heathrow to Frankfurt  Summary: BA have just screwed up big time, totally ruining our holiday. Unbelievable as it may sound, our experience was as follows: Cancel our first flight and push us to next day Block us ...
Ray Collington
I traveled on BA from San Francisco to Moscow through Heathrow in May of this year.  When I received my luggage (which is was only six months old at the time) it had a smashed corner.  I filed my claim.  BA insists that I follow a ...
Michael Ruckman
On Saturday 23 March 2013, I boarded my scheduled flight BA0057 from Heathrow to Johannesburg with the idea of holiday still excited in my mind. The plane took off and about 3 hours in the pilot come on asking if there are any doctors on board. ...
Damien
Dear BA, I am sitting on a flight from Tel Aviv to London. It is half way through the journey and in my many many years of flying BA I had the worst meal experience I have ever had. In my silent debate with myself I was wondering if I should stay ...
Peter
I paid 78 Euros for an early seat assignment on BA. Later I changed to another flight and discovered that the fee is non refundable. What a rip-off! to charge a fee in the first place, but to not refund it when you don't fly is even worse! I hope I ...
J Johnson
Bumped in Florence with the family and left to book a flight home ourselves. From an airport 100km to an airport 80km away from where we started. Customer Relations knowingly offer derisory BA vouchers and break their own EU guidelines around ...
Sheppy
My story can be listened on: http://www.youtube.com/watch?v=tVxP0ZCQK1w Also embedded here for convenience: {youtube}tVxP0ZCQK1w{/youtube}
Jorma Heikkila

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