Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Passenger vs British Airways: Legal Help Required

Gavel

We have recently been contacted by a passenger who is taking legal action against British Airways and needs help.

If other BA passengers can share their experience about unreasonable delays particularly where BA claim staff sickness was a contributing factor, this could be very useful.

The passenger needs to stay anonymous at this stage for legal reasons but information emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. will be promptly forwarded.

Ideally, information is needed within the next week (i.e. before the middle of December 2014).

Hopefully I will have more to report on this story at some stage in future.

Update: The passenger won his case and hopefully I will have more details to report on this later.

British Airways Reaches New Low in Customer Care

Nuts

British airways has reached a new low in their lack of customer care by failing to look after a young passenger with a life threatening nut allergy.

Mollie Hyams, who was 5 years old at the time of the incident, and her family were bullied into leaving the plane after a request was made not to serve nuts on the flight due to Mollie's allergy.

There was a similar situation handled very differently on a recent Ryanair flight. Ryanair were notified of 4 year old Fae Platten's nut allergy, made several announcements to passengers and ensured that no nuts were sold on the particular flight. Despite the warnings, a passenger four rows away failed to comply and Fae suffered an attack after breathing the contaminated air. Her face became swolen, she lost consciousness and needed hospital treatment once the flight landed. The passenger has been banned from flying with Ryanair for two years.

See the Daily Mail and the Telegraph websites for more information.

British Airways fails to make the Top Ten Best Airlines

BA Tails Line Up

Guess which airline didn't make it into the top 10 in the recent "World Airline Awards" according to a recent Daily Mail Australia article.

Yes, that's right... British Airways.

Award winners are decided by travellers from over 160 countries who take part each year in the world’s largest airline passenger satisfaction survey.

Cathay Pacific was awarded first place this year with Qatar Airways in second place and Singapore Airlines in third place.

The complete list of the top 10 best airlines in the world are:

1. Cathay Pacific
2. Qatar Airways
3. Singapore Airlines
4. Emirates
5. Turkish Airlines
6. ANA All Nippon Airways
7. Garuda Indonesia
8. Asiana Airlines
9. Etihad Airways
10. Lufthansa

Top 20 Airlines

BA Tails Line Up

Guess which airline didn't make it into the "20 Best Airlines In The World" according to a recent Business Insider Australia article.

Yes, that's right... British Airways.

Airlines were mainly judged on the passenger experience in the plane and the timeliness of departures and arrivals.

The top 20 airlines are:

1. Singapore Airlines
2. All Nippon Airways
3. Qatar Airways
4. Asiana Airlines
5. Malaysia Airlines
6. Emirates
7. Korean Air
8. Lufthansa
9. Oman Air
11. South African Airlines / Thai Airways (tied)
12. Air Astana
15. Etihad / Garuda Indonesia / Turkish Airlines (tied)
16. Cathay Pacific
17. Japan Airlines
18. Virgin Australia
19. Swiss International Airways
20. Austrian Airlines

enfrdeitjaptrues

Your Stories

I lost my phone at the business lounge. When I told an aircrew about the lost phone as soon as I got into the airplane, somebody called the lounge. Luckily, I was told that my lost phone was found at the lounge and my name will be attached to the ...
Hyungchul Kim
Regarding a flight from PHL to London, Heathrow. We packed our bags and got to the airport. When we arrived at the gate we realized that the plane was delayed due to what we were told was "wind going against the path of the plane". The plane was ...
Anonymous
I flew BA 13 days ago from Rome to London to Los Angeles. The flight attendants where disgusting to the passengers, rude, obnoxious, no respect. The second flight the TVs were the size of an iPhone, it had very low quality head sets (AF has better ...
Robert Jhadi
In August 2011 I booked, via my travel agent, Qantas flights from Adelaide to Sydney, Singapore, Heathrow and on return from Rome to Heathrow, Singapore, Melbourne and Adelaide. All these flights had QF Qantas flight numbers. I booked Premium seats ...
Terry Truman
Dear BA, I am sitting on a flight from Tel Aviv to London. It is half way through the journey and in my many many years of flying BA I had the worst meal experience I have ever had. In my silent debate with myself I was wondering if I should stay ...
Peter
Pre-booked a seat at a price for a friend, and on check-in, seat was not available.  Demanded a refund, and one idiot told me the payment will be made to refund the money, and they were sorry for the inconvenience. Later, and much later some ...
I S Bhandal
Booked an international flight through American Airlines and for 3 legs of the round-trip journey they put me on British Airways. Didn't realize how much I would hate this. British Airways charges you $15 (at least) per flight per person to pick ...
Derek
Flight BA 869 (July 26-27, 2017) was delayed overnight in Budapest. BA did nothing to help with hotel reservations (which were difficult enough for a local person because the World Swimming Championships were taking place, but virtually impossible ...
Stephen W Shaw
Bumped in Florence with the family and left to book a flight home ourselves. From an airport 100km to an airport 80km away from where we started. Customer Relations knowingly offer derisory BA vouchers and break their own EU guidelines around ...
Sheppy
I booked Business seats for my wife and me on British Airways via the Destinia travel agent from Cairo to London Heathrow and return from London to Cairo (BA154 & BA155). I booked the flights online two months before the traveling date. I have ...
EMAD AWAD

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