Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

British Airways Reaches New Low in Customer Care

Nuts

British airways has reached a new low in their lack of customer care by failing to look after a young passenger with a life threatening nut allergy.

Mollie Hyams, who was 5 years old at the time of the incident, and her family were bullied into leaving the plane after a request was made not to serve nuts on the flight due to Mollie's allergy.

There was a similar situation handled very differently on a recent Ryanair flight. Ryanair were notified of 4 year old Fae Platten's nut allergy, made several announcements to passengers and ensured that no nuts were sold on the particular flight. Despite the warnings, a passenger four rows away failed to comply and Fae suffered an attack after breathing the contaminated air. Her face became swolen, she lost consciousness and needed hospital treatment once the flight landed. The passenger has been banned from flying with Ryanair for two years.

See the Daily Mail and the Telegraph websites for more information.

British Airways fails to make the Top Ten Best Airlines

BA Tails Line Up

Guess which airline didn't make it into the top 10 in the recent "World Airline Awards" according to a recent Daily Mail Australia article.

Yes, that's right... British Airways.

Award winners are decided by travellers from over 160 countries who take part each year in the world’s largest airline passenger satisfaction survey.

Cathay Pacific was awarded first place this year with Qatar Airways in second place and Singapore Airlines in third place.

The complete list of the top 10 best airlines in the world are:

1. Cathay Pacific
2. Qatar Airways
3. Singapore Airlines
4. Emirates
5. Turkish Airlines
6. ANA All Nippon Airways
7. Garuda Indonesia
8. Asiana Airlines
9. Etihad Airways
10. Lufthansa

Top 20 Airlines

BA Tails Line Up

Guess which airline didn't make it into the "20 Best Airlines In The World" according to a recent Business Insider Australia article.

Yes, that's right... British Airways.

Airlines were mainly judged on the passenger experience in the plane and the timeliness of departures and arrivals.

The top 20 airlines are:

1. Singapore Airlines
2. All Nippon Airways
3. Qatar Airways
4. Asiana Airlines
5. Malaysia Airlines
6. Emirates
7. Korean Air
8. Lufthansa
9. Oman Air
11. South African Airlines / Thai Airways (tied)
12. Air Astana
15. Etihad / Garuda Indonesia / Turkish Airlines (tied)
16. Cathay Pacific
17. Japan Airlines
18. Virgin Australia
19. Swiss International Airways
20. Austrian Airlines

A Musical Complaint against British Airways

Jorma Heikkilä from Finland has set his BA complaint to music via the Baltic Moonshine Band!

I hope this goes viral as it seems to be the only way to get through to British Airways "Customer Service".

The Lyrics:

British Airways really turned our holidays to crap
We bought their bogus tickets and we fell into their trap
They gave us sixty minutes to run a ninety minute race
And when we couldn't make it, we had to pay twice

Their customer relations would like to be the best
The best in the whole world, much better than the rest
But all they really told was how they feel so sad for me
And wished to see us soon again that means more currency

It's undertandable to collect money where you can
Well the petrol price is high and staff wages should be banned
Every now and then someone will fall into this trap
So managers and stock holders can open a new cab

Yes British Airways really turned our holidays to crap
They showed us how to steal and they left us feeling sad
I wish them really something, something I won't now tell
But I'm afraid the word I'm thinking for it is not well

Read more about Jorma's story.

There is more from the Baltic Moonshine Band on these YouTube channels:

enfrdeitjaptrues

Your Stories

Just a rip off to say the least, a family member called direct for a flight between Vancouver to Rome to British Airways, (her friend booked early and got it for 650 return) and got quoted a high $1990 fare, and due to the agent saying it was ...
Larue
I was traveling with my wife and 7 month old daughter, while I was helping my wife make my daughter comfortable I requested for a glass of warm water, the stewardess who was busy chatting up another passenger on what sushi she likes, asked me to get ...
Allen
I booked two business class return tickets from Costa Rica where we live to London Gatwick via a call to the UK and using a UK credit card for a sterling transaction. They added 120 pounds foreign transaction fee and refused to change it. We will ...
Ivy Penman
We got stuck in a fatal accident traffic jam at Montelimar in France. Realising that we were going to miss our 4pm flight we called (on a mobile) to BA Customer Service. They booked us on the next flight 7.15 and took all the payment details. The ...
Jonathon Howard
Viewpoint: Regarding the Michael Brown incident Get served liquor then get arrested... limeys? Sounds set-uppish to me... God bless Andrew Jackson and Lafitte for whoopin their Brit A_ _es! DONT FLY BA! 
EL BRUJO
What is more serious, to cheat someone out of a large sum or to cheat numerous people out of small amounts? I was downgraded against my will (BA009, 30.12.14) due to BA’s aggressive overselling of seats and my repeated demands for compensation ...
Rene Neef
Yesterday my wife returned from Korea but it's a miracle she even got on the flight. I received an email the day before her flight asking me to contact BA "URGENTLY" normally if something is urgent you call! Anyway it was a Saturday, I just happened ...
Tim Taylor
After my suitcase was delayed for 3 days on a 5 day trip to Rome, British Airways have done nothing but make my life a misery. They gave me no money at the airport to buy essential items and I cannot get hold of anyone to get reimbursed for the ...
K.E.W
I had boarded from new delhi in the mid of the night, they served a simple bread butter breakfast and landed in London. And after 2 hours layoff in heathrow I took another british airways flight to Washington DC,2.5 hrs after borarding the flight ...
Praveen
I would like to share an interesting experience. On Feb 1, 2014 we have booked our flight to Miami.   On Feb 16th, 2014 we have paid to select seats on the plane London-Miami-London. We had the pre-selected seats on the way to Miami but BA failed ...
Eric Hubert

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