Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

High Court Judge Stood Aside from British Airways Case

Gavel

Even a High Court Judge can't get a straight answer from British Airways about lost luggage.

Judge Peter Smith was apparently so irate about his own lost luggage, he threatened to order British Airways’s Chief Executive to the court to explain why a whole plane load of luggage could go missing.

The BA legal team didn't think it was appropriate for the Judge to be raising a personal grievance while presiding over an unrelated £3billion case and Judge Smith was removed from the case.

You can read more about this story on the Daily Mail and Telegraph websites.

This is the Judge I'd wan't presiding over any legal battle with BA!

More on Aerotoxic Syndrome

Former airline cabin crew Dee and Tania were interviewed on the Richie Allen Show this week about the very real dangers of aerotoxic syndrome which the airlines don't seem to be taking seriously.

This is not only an issue for cabin crew and pilots but for all airline passengers on commercial aircraft except maybe on the Boeing 787 which is the only commercial passenger aircraft that does not ventilate the cabin with bleed air.

It seems likely that sooner or later the airlines will face massive damages claims and will be forced to pay compensation to affected passengers and crew.

For more on aerotoxic syndrome see https://aerotoxic.org and http://www.toxicfreeairlines.com.

You can also read the recently released book by John Hoyte, "Aerotoxic Syndrome: Aviation’s Darkest Secret" and watch out for the upcoming movie, "A Dark Reflection".

Passenger vs British Airways: Legal Help Required

Gavel

We have recently been contacted by a passenger who is taking legal action against British Airways and needs help.

If other BA passengers can share their experience about unreasonable delays particularly where BA claim staff sickness was a contributing factor, this could be very useful.

The passenger needs to stay anonymous at this stage for legal reasons but information emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. will be promptly forwarded.

Ideally, information is needed within the next week (i.e. before the middle of December 2014).

Hopefully I will have more to report on this story at some stage in future.

Update: The passenger won his case and hopefully I will have more details to report on this later.

British Airways Reaches New Low in Customer Care

Nuts

British airways has reached a new low in their lack of customer care by failing to look after a young passenger with a life threatening nut allergy.

Mollie Hyams, who was 5 years old at the time of the incident, and her family were bullied into leaving the plane after a request was made not to serve nuts on the flight due to Mollie's allergy.

There was a similar situation handled very differently on a recent Ryanair flight. Ryanair were notified of 4 year old Fae Platten's nut allergy, made several announcements to passengers and ensured that no nuts were sold on the particular flight. Despite the warnings, a passenger four rows away failed to comply and Fae suffered an attack after breathing the contaminated air. Her face became swolen, she lost consciousness and needed hospital treatment once the flight landed. The passenger has been banned from flying with Ryanair for two years.

See the Daily Mail and the Telegraph websites for more information.

Your Stories

What is more serious, to cheat someone out of a large sum or to cheat numerous people out of small amounts? I was downgraded against my will (BA009, 30.12.14) due to BA’s aggressive overselling of seats and my repeated demands for compensation ...
Rene Neef
Why on earth if BA but it's same horrible biz class seats on its new A380s? Isle seats have zero privacy and if you are in a window seat, you have to crawl over another passenger. And still no Wi-Fi on many A380s. Shameful! I will never fly BA again ...
BA hater
I flew BA 13 days ago from Rome to London to Los Angeles. The flight attendants where disgusting to the passengers, rude, obnoxious, no respect. The second flight the TVs were the size of an iPhone, it had very low quality head sets (AF has better ...
Robert Jhadi
I am part of a touring band, last Friday we had a gig in Frankfurt. My bass, as always, goes in the hold, I arrived in Frankfurt, bass didn't show up. Had to use a borrowed instrument that night. Returned to London the next day. They sent my bass to ...
Laurence Cottle
I am an Executive Platinum (Emerald) frequent flyer. I used to be the highest level of BA, with once over 2M miles. I go out of my way to no longer fly BA because of the deteriorating service. I also speak to many BA employees, and they all hate ...
Ron Rock
British Airways was responsible for bringing out 2 bags back from a lovely trip to Italy on July 8. They did not arrive on our incoming flight, and, since BA has always been a joy in the past, we were not worried. July 12, we received a text ...
Betty White
I booked Business seats for my wife and me on British Airways via the Destinia travel agent from Cairo to London Heathrow and return from London to Cairo (BA154 & BA155). I booked the flights online two months before the traveling date. I have ...
EMAD AWAD
I lost my phone at the business lounge. When I told an aircrew about the lost phone as soon as I got into the airplane, somebody called the lounge. Luckily, I was told that my lost phone was found at the lounge and my name will be attached to the ...
Hyungchul Kim
Flew BA to Pheonix return exec class, the staff and plane were as bad as each other, dirty, audio visual not working and totally useless and unhelpful cabin crew. I will never fly BA again possible the worse customer service and quality of care and ...
Simon Humphrey
Travel on 28/03/16 from Heathrow to Frankfurt  Summary: BA have just screwed up big time, totally ruining our holiday. Unbelievable as it may sound, our experience was as follows: Cancel our first flight and push us to next day Block us ...
Ray Collington

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