Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Record Breaking Fine after British Airways Data Breach

Credit Card Data Breach

British Airways are facing a £183 million fine after a data breach in 2018 where the personal data, including names, addresses, credit card numbers and travel details of approximately 500,000 customers was breached.

This will be the largest fine ever imposed by the Information Commissioner’s Office (ICO).

The recently introduced GDPR rules allow a company to be fined up to a maximum of 4% of of its turnover.

British Airways has 28 days to appeal.

 

BA Cost Cutting for Short Term Gain

Terminal 5 Check-in

Brian Lait has good insight into British Airways management and has contributed a new article, BA cutting costs for a quick buck in the Cyprus Mail.

"Avaricious" is a new word to me but perfectly personifies the current BA management who seem determined to cut costs and maximise profits for themselves and their shareholders.

While the current management have driven BA down to the 40th most popular airline, and despite the numerous BA disasters of 2017, BA continue to make a profit.

As long as the shareholders are happy, the travelling public are still willing to support the "National Airline" (which frankly is astounding to me) and assuming they aren't cutting corners on safety, then nothing seems likely to change at least in the short term.

Some Advice for British Airways Management

British Airways 747Rowan Jackson has some great advice for British Airways which he shared recently on Linked In.

Rowan flies frequently with British Airways and is a member of the British Airways Future Lab which is supposed to be how British Airways obtains detailed feedback from customers. Unfortunately, it sounds like the feedback is falling on deaf ears.

The article has struck a chord with the travelling public and has been liked over 12,000 times as at the end of July.

Obviously, change is needed and as Rowan says, it might not be too late to save the Airline from disaster assuming someone is still left to listen to the advice.

British Airways Fail After Fail After Fail

Power Plug

Hot on the heels of an IT disaster in May that cost British Airways around £80 million, planned strike action by BA staff is set to disrupt BA flights yet again during July.

It's not especially clear which flights will be affected or even if passengers will be compensated.

The Independent seems to think industrial action can be classed as an "extraordinary circumstance" by the airline so that they can deny claims while MoneySavingExpert.com reports that the Civil Aviation Authority deems it unlikely that a planned strike by the Airline's own staff could be classed as an "extraordinary circumstance" as the airline should have time to make alternative arrangements for passengers.

Finally, the results of the 2017 World Airline Awards by Skytrax have been announced this week with Qatar Airways in the number one spot and British Airways placed in 40th position (one place ahead of easyJet). British Airways last won the award in 2006.

British Airways Mixed Fleet Strike Update (July 2017)

On 30th June, one day before strike action was set to begin, British Airways finally made an announcement about which flights they expect to be cancelled or delayed.

You can read more on the British Airways website.

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Your Stories

On my way to Bucharest I had 2 bags, my handbag and shopping from the duty free. When I arrived to board one person called Holly told me I can only have 2 BAGS INCLUDING DUTY FREE and hand bag. This Holly continued “and this is generous”. Are ...
Andreea B
I would be extremely grateful for any quick replies to this query as the CEDR adjudication date is upon us in a few days and BA have only now just submitted a number of documents in their defence despite several months of completely ignoring us. As ...
SJ McLellan
Took BA16 from Singapore to London Healthrow, I have this habit of thanking the crew if they were not busy and standing along the aisle.Said thank you and good bye to 2 crew on the way out but at the door, i noticed two white stewards who were ...
Asian Passenger
Having gone through the experience of trying to use my AVIOs miles, and then having gone through the internet and found the number of people disgusted with British Airways, I think we need to have a more organized approach to blackballing this ...
George Christakis
Landed in Dublin from the US with no luggage. I've now been here 6 days still with no luggage and no updates. Customer service does not exist - the number goes to India who transfers me to a phone number that just rings and rings and rings. I have ...
LAURA J GREENBAUM
After multiple very painful calls to booking to deal with bored and annoyed customer service people, we got five tickets from Washington D.C. to Geneva for a family vacation, using miles and two vouchers. The total price of our "free" tickets: ...
Robert Saxton
Regarding a flight from PHL to London, Heathrow. We packed our bags and got to the airport. When we arrived at the gate we realized that the plane was delayed due to what we were told was "wind going against the path of the plane". The plane was ...
Anonymous
Flew BA to Pheonix return exec class, the staff and plane were as bad as each other, dirty, audio visual not working and totally useless and unhelpful cabin crew. I will never fly BA again possible the worse customer service and quality of care and ...
Simon Humphrey
Pre-booked a seat at a price for a friend, and on check-in, seat was not available.  Demanded a refund, and one idiot told me the payment will be made to refund the money, and they were sorry for the inconvenience. Later, and much later some ...
I S Bhandal
So it's March 29th, the day after Storm Katie and Flight 778 from LHR to Stockholm is delayed for over three hours.  It's not because of the storm (all the other flights from here are going on time) - it's because there is no crew to fly ...
Geoff

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