Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

BA Cost Cutting for Short Term Gain

Terminal 5 Check-in

Brian Lait has good insight into British Airways management and has contributed a new article, BA cutting costs for a quick buck in the Cyprus Mail.

"Avaricious" is a new word to me but perfectly personifies the current BA management who seem determined to cut costs and maximise profits for themselves and their shareholders.

While the current management have driven BA down to the 40th most popular airline, and despite the numerous BA disasters of 2017, BA continue to make a profit.

As long as the shareholders are happy, the travelling public are still willing to support the "National Airline" (which frankly is astounding to me) and assuming they aren't cutting corners on safety, then nothing seems likely to change at least in the short term.

Some Advice for British Airways Management

British Airways 747Rowan Jackson has some great advice for British Airways which he shared recently on Linked In.

Rowan flies frequently with British Airways and is a member of the British Airways Future Lab which is supposed to be how British Airways obtains detailed feedback from customers. Unfortunately, it sounds like the feedback is falling on deaf ears.

The article has struck a chord with the travelling public and has been liked over 12,000 times as at the end of July.

Obviously, change is needed and as Rowan says, it might not be too late to save the Airline from disaster assuming someone is still left to listen to the advice.

British Airways Fail After Fail After Fail

Power Plug

Hot on the heels of an IT disaster in May that cost British Airways around £80 million, planned strike action by BA staff is set to disrupt BA flights yet again during July.

It's not especially clear which flights will be affected or even if passengers will be compensated.

The Independent seems to think industrial action can be classed as an "extraordinary circumstance" by the airline so that they can deny claims while MoneySavingExpert.com reports that the Civil Aviation Authority deems it unlikely that a planned strike by the Airline's own staff could be classed as an "extraordinary circumstance" as the airline should have time to make alternative arrangements for passengers.

Finally, the results of the 2017 World Airline Awards by Skytrax have been announced this week with Qatar Airways in the number one spot and British Airways placed in 40th position (one place ahead of easyJet). British Airways last won the award in 2006.

British Airways Mixed Fleet Strike Update (July 2017)

On 30th June, one day before strike action was set to begin, British Airways finally made an announcement about which flights they expect to be cancelled or delayed.

You can read more on the British Airways website.

Centre for Effective Dispute Resolution

Centre for Effective Dispute Resolution Logo

I received some good news today from a passenger who submitted a claim via the Centre for Effective Dispute Resolution after British Airways incorrecly stopped her boarding her flight.

The passenger was able to complete the first leg of her journey on an alternative airline but was let down yet again on the return journey as British Airways had classed their initial failure as a "No Show" and cancelled her return flight.

After many months of struggle, the CEDR Airline Adjudicator has finally found in my favour. BA did an about turn and did not defend its indefensible behaviour. The outcome is well worth the extra effort.

BA Passenger

The Centre for Effective Dispute Resolution independently resolves disputes between passengers and subscribing airlines including British Airways (since June 2016).

Successful claims are free. Unsuccessful claimants are charged £25 presumably to minimise frivolous claims.

I'd love to hear about other success stories whether passengers used the CEDR or not.

enfrdeitjaptrues

Your Stories

British Airways air hostess seems to be the worst especially from Bangalore to London ...absolutely unfriendly without helping old people to keep their luggage on the top. They only worry about their make up and hair style that is it. They are end ...
engai
I needed to get a ticket from BWI to LHR in an off-peak season. With BA, I could use 50,000 miles and pay $550 or else just pay $660. So this "free" ticket was worth all of $110. No way. Instead, I booked a ticket with United Airlines from IAD to ...
Mark Samonds
What is more serious, to cheat someone out of a large sum or to cheat numerous people out of small amounts? I was downgraded against my will (BA009, 30.12.14) due to BA’s aggressive overselling of seats and my repeated demands for compensation ...
Rene Neef
I had a semi flexible ticket from london to Brussels. I was sick during the night and assumed that I would be able to use the ticket for another flight (ticket was over £338 - I am a gold member) - how wrong was I! BA treats "no shows" as ...
jutta
My husband and I were Downgraded on a British Airways Flight from Houston to Moscow from Clubworld to Economy on 15th September, 2013 were not compensated, made several reports online on their website got only a case number but no other response. ...
Joy Godfrey
Another testimonial about how bad British Airways are...A couple weeks ago  I was visiting California and I bought this beautiful surfboard that I was hoping to bring back to France with me on the airplane - It never occurred to me  that an ...
Marianne
British Airways and the sarnies saga: http://cyprus-mail.com/2017/03/19/british-airways-sarnies-saga/ Thanks Brian, this is an interesting read on the current status of BA. I had no idea easyJet and Ryanair both now carry more passengers than ...
Brian Lait
Me and my family were going to Dallas from Helsinki on March 2013. We had bought tickets via net. We needed to change flight at Heathrow, London. Both flights were operated by BA and they were sold us as a packet. We were first timers, but we ...
Jorma Heikkilä
A recent flight between London and Cape Town was by far the most intolerable of my life. Not only does BA pack passengers into economy like sardines, the flight crew made only a few passes through the cabin after serving dinner and before serving ...
Mike
I am sitting at Nice airport starving hungry and dying of thirst. My flight was canceled yesterday due to the air strike. That I can understand is not BA's fault. But I was told this mroning to make my way to the airport as my flight was scheduled ...
Linda Ormes

Latest Tweets

ba__sucks RT @bottandco: We helped a US couple recover #compensation when their #BritishAirways #flight was cancelled. Find out your rights: https://…
ba__sucks Surely a recipe for disaster when #britishairways are screwing staff and passengers alike. https://t.co/I6dD7lNWNy
ba__sucks Would the last person at #britishairways please switch the lights off when they leave. https://t.co/PCqQG8MIdw
ba__sucks RT @MFUnite: We need decent pay, not just #britishairways staff travel. £12,192 salary below national living wage. Half year profit up £146…