Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!
If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.
This web site was created by Neil Robertson due to his frustration with British Airways Customer Service.
https://britishairwayssucks.org was created in October 2008 using Joomla 1.5 and has since been updated to Joomla 1.7, Joomla 2.5 and Joomla 3.x.
The current background image was created from a photo of a British Airways Boeing 747-400 (G-BNLE) taking off from London Heathrow Airport, England in October 2007, taken by downloaded from Wikipedia.
