Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

About Us

About Me

This web site was created by Neil Robertson due to his frustration with British Airways Customer Service.

About This Website

https://britishairwayssucks.org was created in October 2008 using Joomla 1.5 and has since been updated to Joomla 1.7, Joomla 2.5 and Joomla 3.x.

The current background image was created from a photo of a British Airways Boeing 747-400 (G-BNLE) taking off from London Heathrow Airport, England in October 2007, taken by Adrian Pingstone, and downloaded from Wikipedia.

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Your Stories

I've flown BA for many years but this year that has changed. Along with Flybe, they are the worst airline I've ever used. This year started with a family holiday to Tampa, from Jersey (via Gatwick). Our flight from Jersey to Gatwick was scheduled ...
TR
My wife and I flew BA from Orlando, Florida to Edinburgh. Our tickets required us to bus from Gatwick to Heathrow for the connection. This was a problem for my wife, as her knees were giving her fits. So we explained to the ticket agent in Orlando ...
Jeff Elledge
I flew from Newark to Paris on Dec 7th 2012.   Of course, the first flight was cancelled and the second one delayed but that is not what this is about.   When I got back and went to get reimbursed I discovered that my "travel information" did ...
John Thomas
British Airways was responsible for bringing out 2 bags back from a lovely trip to Italy on July 8. They did not arrive on our incoming flight, and, since BA has always been a joy in the past, we were not worried. July 12, we received a text ...
Betty White
Bumped in Florence with the family and left to book a flight home ourselves. From an airport 100km to an airport 80km away from where we started. Customer Relations knowingly offer derisory BA vouchers and break their own EU guidelines around ...
Sheppy
I booked a flight for my daughter to fly from Toronto to Edinburgh to visit her sister. I had to cancel the flight because covid shut us down again and there was no guarantee she would get back in. I was given a voucher. I booked again in August of ...
Tara
Terrible. I have been trying to have a flight cancelled since November. The booking allowed cancellation and refund of avios and cash used. I have called numerous times to be told by an automated system I would call back as they're busy. On the four ...
John
Just a rip off to say the least, a family member called direct for a flight between Vancouver to Rome to British Airways, (her friend booked early and got it for 650 return) and got quoted a high $1990 fare, and due to the agent saying it was ...
Larue
On June 3rd at about 6:30am, I got to Heathrow to catch my flight to Italy. I only had my carry on bag as my main luggage went from Toronto all the way to Italy so I had no bags to check. I went to a BA rep to get my passport checked and whatnot. He ...
Nicole
I have heard horror stories but never knew it will be my turn soon. On my Trip back to London from Accra, Ghana, when I got to my seat, water was dripping on my seat. When I asked to be re-seated, I was told the plane was full and I had no option ...
William Nortey

Latest Tweets

ba__sucks RT @Flight_Refunds: If you've had flight disruption in the last 6 years, you could be entitled to over £500 pp in compensation- https://t.c…
ba__sucks RT @_AndersonLeigh: Been on 4 flights with @British_Airways this month and 3 have been delayed! 👍 Doing well #BA #BAsuck #verybritishproble
ba__sucks RT @andy_boniface: .@British_Airways Finally, having held my money hostage for 435 days and 138 days after cancelling my September flight I…
ba__sucks RT @askew_mike: #BAsuck after cancelling my flight BA are offering just to pay 250 Euros EU compensation. But not refund the flight ticket.…