Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

About Us

About Me

This web site was created by Neil Robertson due to his frustration with British Airways Customer Service.

About This Website

https://britishairwayssucks.org was created in October 2008 using Joomla 1.5 and has since been updated to Joomla 1.7, Joomla 2.5 and Joomla 3.x.

The current background image was created from a photo of a British Airways Boeing 747-400 (G-BNLE) taking off from London Heathrow Airport, England in October 2007, taken by Adrian Pingstone, and downloaded from Wikipedia.

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Your Stories

Dear God why does BA exist? My wife and I recently paid for two business class tickets from Sydney to London with a side trip to Corfu and Edinburgh - costing close to $20,000 AUD. The day before we departed they sent me a text advising they had ...
Gavin Durbin
I am part of a touring band, last Friday we had a gig in Frankfurt. My bass, as always, goes in the hold, I arrived in Frankfurt, bass didn't show up. Had to use a borrowed instrument that night. Returned to London the next day. They sent my bass to ...
Laurence Cottle
My wife and I booked Premium Economy seats on a British Airways (BA) Heathrow-to-Chicago flight because our travel "day" was going to last 30 hours if all went well. Upon boarding, she reported her seat as malfunctioning. Flight attendants ...
Bill Murphy
Our holiday of a lifetime from Australia to the UK in 2007 was spoiled by abysmal British Airways "customer service". We booked through Qantas and didn't really want to fly BA but they operate a code share service where we flew Qantas to Singapore ...
Neil Robertson
My story is so long in only 3 1/2 days I can't give all the details.  Short story is flew from Glasgow to London/Heathrow on BA 9:15 AM 9 July 2016.  They left every single bag for passengers terminating in London in Glasgow, every single ...
tom diangelis
Dear British Airways, I suggest you remove the word 'British' from your name. Just 'Airways' describes far more accurately the quality of your shabby airline and why drag the rest of us in Britain down with you? I don't think there are many British ...
David Allsopp
My BA flights to China were cancelled due to the COVID pandemic. I was advised that I could change my travel plans and use the value of the booked flights to book other flights and accommodation - this was not true as BA holidays were not able to ...
Gordon Crosthwaite
I booked two business class return tickets from Costa Rica where we live to London Gatwick via a call to the UK and using a UK credit card for a sterling transaction. They added 120 pounds foreign transaction fee and refused to change it. We will ...
Ivy Penman
I would be extremely grateful for any quick replies to this query as the CEDR adjudication date is upon us in a few days and BA have only now just submitted a number of documents in their defence despite several months of completely ignoring us. As ...
SJ McLellan
My elderly mother (in Europe) was in decline, requiring frequent trips (from the US) by my wife and I to take care of her. She passed away suddenly before my scheduled trip, which I had to cancel and make a new booking, as the change fee quoted by ...
Ken

Latest Tweets

ba__sucks RT @Flight_Refunds: If you've had flight disruption in the last 6 years, you could be entitled to over £500 pp in compensation- https://t.c…
ba__sucks RT @_AndersonLeigh: Been on 4 flights with @British_Airways this month and 3 have been delayed! 👍 Doing well #BA #BAsuck #verybritishproble
ba__sucks RT @andy_boniface: .@British_Airways Finally, having held my money hostage for 435 days and 138 days after cancelling my September flight I…
ba__sucks RT @askew_mike: #BAsuck after cancelling my flight BA are offering just to pay 250 Euros EU compensation. But not refund the flight ticket.…