Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

About Us

About Me

This web site was created by Neil Robertson due to his frustration with British Airways Customer Service.

About This Website

https://britishairwayssucks.org was created in October 2008 using Joomla 1.5 and has since been updated to Joomla 1.7, Joomla 2.5 and Joomla 3.x.

The current background image was created from a photo of a British Airways Boeing 747-400 (G-BNLE) taking off from London Heathrow Airport, England in October 2007, taken by Adrian Pingstone, and downloaded from Wikipedia.

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Your Stories

Tried prebooking seat for my wife going back to Thailand. Web site wouldn't let me. Phoned BA. Indian lady less than helpful. Despite me paying for a Premium Economy seat she would only speak to my wife. She speaks less English than the rep. It was ...
Glenn Michael Perry
Five days after arrival in Italy without Luggage!! British Airways lost my bag at Heathrow. They finally found it, got it to Rome, and turned it over to a courier more than 72 hours ago. The BA-Lost Luggage number has been disconnected. No one ...
Michael Wilder
2019 started out with a momentous life changing revelation for me. I had taken a DNA test half hoping I would be able to confirm the identify of my father who I had never known. I am 73 and had not until now been particularity interested in the matt...
Richard Bond
Tuesday, September 15, 2015 British Airways BA15 Confirmed 9:35 PM Depart Heathrow, London United Kingdom LEISURE ...
Geoff Luxton
I was flying with them to get to Madrid, and had to spend the night in madrid to catch a flight to Athens, the plane had engine trouble and they could not get me to Madrid on time the next morning to catch my connection. I told them that at the ...
Daniel Le
Strange way of dealing by BA. BA Call Centre confirmed its possible to travel on BA with our available documents. On the day of travel.. boarding declined. 15 families are declined the same way. Travelling with Kids in the early hours is not an easy ...
Gnaneshwar
I flew BA and I must say I received top service as I should expect from such a high quality business.  When was the last time you received good service and actually wrote up about it? The cabin crew were amazing. I got exactly what I asked ...
Jordan Cooper
Worst airline customer service ever. The call center is challenged in using English and will cancel your ticket if you have mobility issues. Worst airline I have dealt with for disability related concerns. They have a rule that only allows you ...
Kathie
I would like to share an interesting experience. On Feb 1, 2014 we have booked our flight to Miami.   On Feb 16th, 2014 we have paid to select seats on the plane London-Miami-London. We had the pre-selected seats on the way to Miami but BA failed ...
Eric Hubert
I booked a trip home on Christmas day this year and BA decided to cancel my flight. Meaning I'd not be able to spend Christmas with my family which I hadnt seen for 7 years! They said there was no flights on Christmas this year. Well why book me ...
Terence

Latest Tweets

ba__sucks RT @Dallasmcintosh: In my personal opinion. There is nothing British about the way business is being conducted #BritishAirways #BABetreyal
ba__sucks RT @bettyredondo: The way #britishairways has treated its staff should send shivers down everyone’s spines: it marks a chilling change in i…
ba__sucks How to claim back your travel after coronavirus cancellations? #britishairways https://t.co/FnQwqKutB9 https://t.co/5qTw58qmbg