Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

British Airways Fail After Fail After Fail

Power Plug

Hot on the heels of an IT disaster in May that cost British Airways around £80 million, planned strike action by BA staff is set to disrupt BA flights yet again during July.

It's not especially clear which flights will be affected or even if passengers will be compensated.

The Independent seems to think industrial action can be classed as an "extraordinary circumstance" by the airline so that they can deny claims while MoneySavingExpert.com reports that the Civil Aviation Authority deems it unlikely that a planned strike by the Airline's own staff could be classed as an "extraordinary circumstance" as the airline should have time to make alternative arrangements for passengers.

Finally, the results of the 2017 World Airline Awards by Skytrax have been announced this week with Qatar Airways in the number one spot and British Airways placed in 40th position (one place ahead of easyJet). British Airways last won the award in 2006.

British Airways Mixed Fleet Strike Update (July 2017)

On 30th June, one day before strike action was set to begin, British Airways finally made an announcement about which flights they expect to be cancelled or delayed.

You can read more on the British Airways website.

Centre for Effective Dispute Resolution

Centre for Effective Dispute Resolution Logo

I received some good news today from a passenger who submitted a claim via the Centre for Effective Dispute Resolution after British Airways incorrecly stopped her boarding her flight.

The passenger was able to complete the first leg of her journey on an alternative airline but was let down yet again on the return journey as British Airways had classed their initial failure as a "No Show" and cancelled her return flight.

After many months of struggle, the CEDR Airline Adjudicator has finally found in my favour. BA did an about turn and did not defend its indefensible behaviour. The outcome is well worth the extra effort.

BA Passenger

The Centre for Effective Dispute Resolution independently resolves disputes between passengers and subscribing airlines including British Airways (since June 2016).

Successful claims are free. Unsuccessful claimants are charged £25 presumably to minimise frivolous claims.

I'd love to hear about other success stories whether passengers used the CEDR or not.

High Court Judge Stood Aside from British Airways Case

Gavel

Even a High Court Judge can't get a straight answer from British Airways about lost luggage.

Judge Peter Smith was apparently so irate about his own lost luggage, he threatened to order British Airways’s Chief Executive to the court to explain why a whole plane load of luggage could go missing.

The BA legal team didn't think it was appropriate for the Judge to be raising a personal grievance while presiding over an unrelated £3billion case and Judge Smith was removed from the case.

You can read more about this story on the Daily Mail and Telegraph websites.

This is the Judge I'd wan't presiding over any legal battle with BA!

More on Aerotoxic Syndrome

Former airline cabin crew Dee and Tania were interviewed on the Richie Allen Show this week about the very real dangers of aerotoxic syndrome which the airlines don't seem to be taking seriously.

This is not only an issue for cabin crew and pilots but for all airline passengers on commercial aircraft except maybe on the Boeing 787 which is the only commercial passenger aircraft that does not ventilate the cabin with bleed air.

It seems likely that sooner or later the airlines will face massive damages claims and will be forced to pay compensation to affected passengers and crew.

For more on aerotoxic syndrome see https://aerotoxic.org and http://www.toxicfreeairlines.com.

You can also read the recently released book by John Hoyte, "Aerotoxic Syndrome: Aviation’s Darkest Secret" and watch out for the upcoming movie, "A Dark Reflection".

enfrdeitjaptrues

Your Stories

I booked two business class return tickets from Costa Rica where we live to London Gatwick via a call to the UK and using a UK credit card for a sterling transaction. They added 120 pounds foreign transaction fee and refused to change it. We will ...
Ivy Penman
Another testimonial about how bad British Airways are...A couple weeks ago  I was visiting California and I bought this beautiful surfboard that I was hoping to bring back to France with me on the airplane - It never occurred to me  that an ...
Marianne
So it's March 29th, the day after Storm Katie and Flight 778 from LHR to Stockholm is delayed for over three hours.  It's not because of the storm (all the other flights from here are going on time) - it's because there is no crew to fly ...
Geoff
Flying back from Catania, Sicily to Gatwick last Monday June 17th,BA 2595 the absolute minimum of leg space, quite a lot tighter than Ryanair or Easyjet. By the time the drinks trolley got to me in row 18 there was no white wine left to purchase! A ...
James Delaney
After years of being a loyal customer of BA and accruing over 500k (now) Avios points over the years AND 2 voucher companions in the last 18 months, I decided its about time I made the most of these 'rewards'. Having been looking for reward flights ...
RedScopeAlpha
Worst airline customer service ever. The call center is challenged in using English and will cancel your ticket if you have mobility issues. Worst airline I have dealt with for disability related concerns. They have a rule that only allows you ...
Kathie
British Airways air hostess seems to be the worst especially from Bangalore to London ...absolutely unfriendly without helping old people to keep their luggage on the top. They only worry about their make up and hair style that is it. They are end ...
engai
Dear British Airways, I suggest you remove the word 'British' from your name. Just 'Airways' describes far more accurately the quality of your shabby airline and why drag the rest of us in Britain down with you? I don't think there are many British ...
David Allsopp
BA were once a pleasure to fly with, now I find it despicable, not only their contempt for customers, but also from what I read how they pay cabin staff. My latest experience was a dreadful flight to New York on 4th December, whereby having paid ...
Neil Cox
I called 10 times in one week. each time i was holding or atleast 15 minutes. no answer. absolutely no answer. Very very annoying. Im astonished that such a huge company cant get their people to answer a damn phone call.
Manaswini

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