Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Top 20 Airlines

BA Tails Line Up

Guess which airline didn't make it into the "20 Best Airlines In The World" according to a recent Business Insider Australia article.

Yes, that's right... British Airways.

Airlines were mainly judged on the passenger experience in the plane and the timeliness of departures and arrivals.

The top 20 airlines are:

1. Singapore Airlines
2. All Nippon Airways
3. Qatar Airways
4. Asiana Airlines
5. Malaysia Airlines
6. Emirates
7. Korean Air
8. Lufthansa
9. Oman Air
11. South African Airlines / Thai Airways (tied)
12. Air Astana
15. Etihad / Garuda Indonesia / Turkish Airlines (tied)
16. Cathay Pacific
17. Japan Airlines
18. Virgin Australia
19. Swiss International Airways
20. Austrian Airlines

A Musical Complaint against British Airways

Jorma Heikkilä from Finland has set his BA complaint to music via the Baltic Moonshine Band!

I hope this goes viral as it seems to be the only way to get through to British Airways "Customer Service".

The Lyrics:

British Airways really turned our holidays to crap
We bought their bogus tickets and we fell into their trap
They gave us sixty minutes to run a ninety minute race
And when we couldn't make it, we had to pay twice

Their customer relations would like to be the best
The best in the whole world, much better than the rest
But all they really told was how they feel so sad for me
And wished to see us soon again that means more currency

It's undertandable to collect money where you can
Well the petrol price is high and staff wages should be banned
Every now and then someone will fall into this trap
So managers and stock holders can open a new cab

Yes British Airways really turned our holidays to crap
They showed us how to steal and they left us feeling sad
I wish them really something, something I won't now tell
But I'm afraid the word I'm thinking for it is not well

Read more about Jorma's story.

There is more from the Baltic Moonshine Band on these YouTube channels:

More on British Airways Toxic Fumes

Safety Mask

This email address is being protected from spambots. You need JavaScript enabled to view it. has contacted britishairwayssucks.org to follow up on the Toxic Fumes on British Airways story below. Dee has created a useful website that is helping to quantify victims of airline toxic fumes and I encourage you to participate if you think you have been affected.

Dee writes:

Hi,

I just wanted to comment on your article about toxic fumes on BA flights, you say there is no mention of whether passengers are affected too.

Unfortunately they are. I was a Cabin Service Director with British Airways on longhaul 747, 777 and 767 aircraft and I was ill health retired in 2009 with a written diagnosis of Aerotoxic Syndrome.

I have written a handout to help inform passengers of the situation, it's available free on my website www.toxicfreeairlines.com

One of the problems for passengers is they often get sick days after the flight and they have no way of knowing if any others are affected too. Now you can enter your symptoms & flight details on our free register and other passengers will be able to send you a message. I would be happy to send info to and advise any passengers who have developed health problems after flying, free of charge. I can be contacted via my website This email address is being protected from spambots. You need JavaScript enabled to view it.

Don't be too hard on the crew - many are suffering terrible health issues and they are also not treated with respect by their employer. On the website you can read some of the comments from over 1,000 health surveys from crew. When you get sick & lose your health you get bullied and threatened with the sack. You also get told that no-one else is suffering from health problems, it's only you complaining.

That was my motivation for starting the health survey, to find out how many others were feeling the same as me. The results were shocking, there is also a very high premature death rate amongst BA crew. Since I started keeping note of the names on the obituary board there have been nearly 100 deaths, and these are just the ones I get to hear about. Richard & Karen made the news because they were both pilots and both taking legal action but many others have also passed away, some of them extremely young.

My advice is only fly on the 787, as it's the only aircraft that doesn't use bleed air. If you must fly on any other aircraft type make sure you have a mask to wear, especially during engine start up, taxi, take off, climb & descent.

Airlines do not care about their crew, they are disposable so it is passengers who will drive the change. Refuse to part with your money until they can guarantee you will not be poisoned by contaminated cabin air.

Thanks Dee!

British Airways Fined over Lost Luggage

British Airways Lost Bags

As previously reported, British Airways do not have the best record in looking after passenger's luggage.

Given British Airways non-existent "customer service", it's refreshing to read a success story from a passenger who successfully sued BA over lost luggage.

The passenger flew from Delhi to Milan and incurred a number of expenses after his bag failed to show up at the destination. Interestingly, BA were also ordered to compensate the passenger for "inconvenience, harassment and mental agony" and litigation costs.

One of the two bags showed up eventually a month later but in a damaged condition.

BA denied the claim apparently believing that they had no liability under these circumstances according to the Hague Protocol and Warsaw Convention on Air Carriages.

It is refreshing to see BA being held liable for a deficiency in their service.

For the full story, see: https://ibnlive.in.com/news/british-airways-told-to-pay-rs-90000-for-losing-luggage/385487-3.html

enfrdeitjaptrues

Your Stories

We got stuck in a fatal accident traffic jam at Montelimar in France. Realising that we were going to miss our 4pm flight we called (on a mobile) to BA Customer Service. They booked us on the next flight 7.15 and took all the payment details. The ...
Jonathon Howard
Edwin Lim My wife and my Premium Economy flight was cancelled on the 19th of Dec 2015 and rebooked on ANA Economy. Your ground staff told me that I will be compensated with the difference between British Airways Premium Economy flight ($3500) and ...
Edwin
A terrible airline that treats customers like units, takes greed and rudeness to another level, and their so called customer relations managers are an utter disgrace, to think they are Britains flagship carrier is a very sad indictment as to how ...
simon holmes
BA sells "airport upgrades" from one class of service to next, I discovered.  They're not cheap, but to avoid the back of the plane ... Go to Biz lounge.  Can't do it. You've done it too many times this year.  (The mind simply ...
Stephen
I lost my phone at the business lounge. When I told an aircrew about the lost phone as soon as I got into the airplane, somebody called the lounge. Luckily, I was told that my lost phone was found at the lounge and my name will be attached to the ...
Hyungchul Kim
My BA flights to China were cancelled due to the COVID pandemic. I was advised that I could change my travel plans and use the value of the booked flights to book other flights and accommodation - this was not true as BA holidays were not able to ...
Gordon Crosthwaite
Booked an international flight through American Airlines and for 3 legs of the round-trip journey they put me on British Airways. Didn't realize how much I would hate this. British Airways charges you $15 (at least) per flight per person to pick ...
Derek
I tried to change my return flight from Australia to UK but was told their systems were down so they couldn't change it, tried for 2 days and had no joy eventually got through to London Cust Services and the price had gone up by 4x. On my ...
G Philips
Yesterday I took a flight from Dublin to Heathrow, which got delayed by an hour, which I was told is typical for that particular flight route. This in itself was not a real problem, but what happened on arrival was entirely avoidable. Apparently as ...
Remy
I was coming back to Australia from Munich. I had booked a World Traveller Plus fare. 24 hours before the flight from Munich, I tried to check-in online, but the site would not allow me. When I arrived at Heathrow with 4 hours to spare, I was told I ...
Wendy Tan

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