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Legal Advice

British Airways Reaches New Low in Customer Care

Nuts

British airways has reached a new low in their lack of customer care by failing to look after a young passenger with a life threatening nut allergy.

Mollie Hyams, who was 5 years old at the time of the incident, and her family were bullied into leaving the plane after a request was made not to serve nuts on the flight due to Mollie's allergy.

There was a similar situation handled very differently on a recent Ryanair flight. Ryanair were notified of 4 year old Fae Platten's nut allergy, made several announcements to passengers and ensured that no nuts were sold on the particular flight. Despite the warnings, a passenger four rows away failed to comply and Fae suffered an attack after breathing the contaminated air. Her face became swolen, she lost consciousness and needed hospital treatment once the flight landed. The passenger has been banned from flying with Ryanair for two years.

See the Daily Mail and the Telegraph websites for more information.

British Airways fails to make the Top Ten Best Airlines

BA Tails Line Up

Guess which airline didn't make it into the top 10 in the recent "World Airline Awards" according to a recent Daily Mail Australia article.

Yes, that's right... British Airways.

Award winners are decided by travellers from over 160 countries who take part each year in the world’s largest airline passenger satisfaction survey.

Cathay Pacific was awarded first place this year with Qatar Airways in second place and Singapore Airlines in third place.

The complete list of the top 10 best airlines in the world are:

1. Cathay Pacific
2. Qatar Airways
3. Singapore Airlines
4. Emirates
5. Turkish Airlines
6. ANA All Nippon Airways
7. Garuda Indonesia
8. Asiana Airlines
9. Etihad Airways
10. Lufthansa

Top 20 Airlines

BA Tails Line Up

Guess which airline didn't make it into the "20 Best Airlines In The World" according to a recent Business Insider Australia article.

Yes, that's right... British Airways.

Airlines were mainly judged on the passenger experience in the plane and the timeliness of departures and arrivals.

The top 20 airlines are:

1. Singapore Airlines
2. All Nippon Airways
3. Qatar Airways
4. Asiana Airlines
5. Malaysia Airlines
6. Emirates
7. Korean Air
8. Lufthansa
9. Oman Air
11. South African Airlines / Thai Airways (tied)
12. Air Astana
15. Etihad / Garuda Indonesia / Turkish Airlines (tied)
16. Cathay Pacific
17. Japan Airlines
18. Virgin Australia
19. Swiss International Airways
20. Austrian Airlines

A Musical Complaint against British Airways

Jorma Heikkilä from Finland has set his BA complaint to music via the Baltic Moonshine Band!

I hope this goes viral as it seems to be the only way to get through to British Airways "Customer Service".

The Lyrics:

British Airways really turned our holidays to crap
We bought their bogus tickets and we fell into their trap
They gave us sixty minutes to run a ninety minute race
And when we couldn't make it, we had to pay twice

Their customer relations would like to be the best
The best in the whole world, much better than the rest
But all they really told was how they feel so sad for me
And wished to see us soon again that means more currency

It's undertandable to collect money where you can
Well the petrol price is high and staff wages should be banned
Every now and then someone will fall into this trap
So managers and stock holders can open a new cab

Yes British Airways really turned our holidays to crap
They showed us how to steal and they left us feeling sad
I wish them really something, something I won't now tell
But I'm afraid the word I'm thinking for it is not well

Read more about Jorma's story.

There is more from the Baltic Moonshine Band on these YouTube channels:

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