Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

British Airways fails to make the Top Ten Best Airlines

BA Tails Line Up

Guess which airline didn't make it into the top 10 in the recent "World Airline Awards" according to a recent Daily Mail Australia article.

Yes, that's right... British Airways.

Award winners are decided by travellers from over 160 countries who take part each year in the world’s largest airline passenger satisfaction survey.

Cathay Pacific was awarded first place this year with Qatar Airways in second place and Singapore Airlines in third place.

The complete list of the top 10 best airlines in the world are:

1. Cathay Pacific
2. Qatar Airways
3. Singapore Airlines
4. Emirates
5. Turkish Airlines
6. ANA All Nippon Airways
7. Garuda Indonesia
8. Asiana Airlines
9. Etihad Airways
10. Lufthansa

Top 20 Airlines

BA Tails Line Up

Guess which airline didn't make it into the "20 Best Airlines In The World" according to a recent Business Insider Australia article.

Yes, that's right... British Airways.

Airlines were mainly judged on the passenger experience in the plane and the timeliness of departures and arrivals.

The top 20 airlines are:

1. Singapore Airlines
2. All Nippon Airways
3. Qatar Airways
4. Asiana Airlines
5. Malaysia Airlines
6. Emirates
7. Korean Air
8. Lufthansa
9. Oman Air
11. South African Airlines / Thai Airways (tied)
12. Air Astana
15. Etihad / Garuda Indonesia / Turkish Airlines (tied)
16. Cathay Pacific
17. Japan Airlines
18. Virgin Australia
19. Swiss International Airways
20. Austrian Airlines

A Musical Complaint against British Airways

Jorma Heikkilä from Finland has set his BA complaint to music via the Baltic Moonshine Band!

I hope this goes viral as it seems to be the only way to get through to British Airways "Customer Service".

The Lyrics:

British Airways really turned our holidays to crap
We bought their bogus tickets and we fell into their trap
They gave us sixty minutes to run a ninety minute race
And when we couldn't make it, we had to pay twice

Their customer relations would like to be the best
The best in the whole world, much better than the rest
But all they really told was how they feel so sad for me
And wished to see us soon again that means more currency

It's undertandable to collect money where you can
Well the petrol price is high and staff wages should be banned
Every now and then someone will fall into this trap
So managers and stock holders can open a new cab

Yes British Airways really turned our holidays to crap
They showed us how to steal and they left us feeling sad
I wish them really something, something I won't now tell
But I'm afraid the word I'm thinking for it is not well

Read more about Jorma's story.

There is more from the Baltic Moonshine Band on these YouTube channels:

More on British Airways Toxic Fumes

Safety Mask

This email address is being protected from spambots. You need JavaScript enabled to view it. has contacted britishairwayssucks.org to follow up on the Toxic Fumes on British Airways story below. Dee has created a useful website that is helping to quantify victims of airline toxic fumes and I encourage you to participate if you think you have been affected.

Dee writes:

Hi,

I just wanted to comment on your article about toxic fumes on BA flights, you say there is no mention of whether passengers are affected too.

Unfortunately they are. I was a Cabin Service Director with British Airways on longhaul 747, 777 and 767 aircraft and I was ill health retired in 2009 with a written diagnosis of Aerotoxic Syndrome.

I have written a handout to help inform passengers of the situation, it's available free on my website www.toxicfreeairlines.com

One of the problems for passengers is they often get sick days after the flight and they have no way of knowing if any others are affected too. Now you can enter your symptoms & flight details on our free register and other passengers will be able to send you a message. I would be happy to send info to and advise any passengers who have developed health problems after flying, free of charge. I can be contacted via my website This email address is being protected from spambots. You need JavaScript enabled to view it.

Don't be too hard on the crew - many are suffering terrible health issues and they are also not treated with respect by their employer. On the website you can read some of the comments from over 1,000 health surveys from crew. When you get sick & lose your health you get bullied and threatened with the sack. You also get told that no-one else is suffering from health problems, it's only you complaining.

That was my motivation for starting the health survey, to find out how many others were feeling the same as me. The results were shocking, there is also a very high premature death rate amongst BA crew. Since I started keeping note of the names on the obituary board there have been nearly 100 deaths, and these are just the ones I get to hear about. Richard & Karen made the news because they were both pilots and both taking legal action but many others have also passed away, some of them extremely young.

My advice is only fly on the 787, as it's the only aircraft that doesn't use bleed air. If you must fly on any other aircraft type make sure you have a mask to wear, especially during engine start up, taxi, take off, climb & descent.

Airlines do not care about their crew, they are disposable so it is passengers who will drive the change. Refuse to part with your money until they can guarantee you will not be poisoned by contaminated cabin air.

Thanks Dee!

Your Stories

I've flown BA for many years but this year that has changed. Along with Flybe, they are the worst airline I've ever used. This year started with a family holiday to Tampa, from Jersey (via Gatwick). Our flight from Jersey to Gatwick was scheduled ...
TR
After years of being a loyal customer of BA and accruing over 500k (now) Avios points over the years AND 2 voucher companions in the last 18 months, I decided its about time I made the most of these 'rewards'. Having been looking for reward flights ...
RedScopeAlpha
Another testimonial about how bad British Airways are...A couple weeks ago  I was visiting California and I bought this beautiful surfboard that I was hoping to bring back to France with me on the airplane - It never occurred to me  that an ...
Marianne
Such a shame to see the ongoing demise of this once known as 'worlds favourite airline'. I won't spend unnecessary time explaining in minute detail what's happened but instead focus in key facts. 1. Went to change date of paid bus class ticket. ...
Mr K
BA cancelled our flight due to fog in November and offered us one 3 days later or a refund. We had to be back at work so had to buy new tickets through another airline. There were many flights that day but BA couldn't oblige. Asked for refund on ...
Fran
My friend Doug and I flew from Orlando to London, via Miami. We arrived in London to find that our golf clubs and suitcases had not made the trip with us. The Customer Service agent at Heathrow told us that the bags were in Miami. She gave us a ...
Jeff Elledge
British Airways was responsible for bringing out 2 bags back from a lovely trip to Italy on July 8. They did not arrive on our incoming flight, and, since BA has always been a joy in the past, we were not worried. July 12, we received a text ...
Betty White
By the time you spend your points and pay the cash fees, you are better off paying cash to fly on another airline.
Bob Ainge
The worst possible experience with British Airways that took over 36 hours to get to.... no resolution. My guest was supposed to fly from Granada Spain to Washington DC. She was not allowed to check in because of incompetence of an agent in the ...
Aleksey Kulikov
I traveled on BA from San Francisco to Moscow through Heathrow in May of this year.  When I received my luggage (which is was only six months old at the time) it had a smashed corner.  I filed my claim.  BA insists that I follow a ...
Michael Ruckman

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