Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

British Airways Fined over Lost Luggage

British Airways Lost Bags

As previously reported, British Airways do not have the best record in looking after passenger's luggage.

Given British Airways non-existent "customer service", it's refreshing to read a success story from a passenger who successfully sued BA over lost luggage.

The passenger flew from Delhi to Milan and incurred a number of expenses after his bag failed to show up at the destination. Interestingly, BA were also ordered to compensate the passenger for "inconvenience, harassment and mental agony" and litigation costs.

One of the two bags showed up eventually a month later but in a damaged condition.

BA denied the claim apparently believing that they had no liability under these circumstances according to the Hague Protocol and Warsaw Convention on Air Carriages.

It is refreshing to see BA being held liable for a deficiency in their service.

For the full story, see: https://ibnlive.in.com/news/british-airways-told-to-pay-rs-90000-for-losing-luggage/385487-3.html

British Airways Refuses to Accept Scottish Twenty Pound Note

Scottish 20 Pound Note

The Courier reports this week that British Airways refused a Scottish twenty pound note from a wheelchair bound Scottish tourist on his way back from Gibraltar.

Passenger Jim Dunbar from Forfar was a couple of kilos over his baggage allowance and tried to pay in Euros and when that was refused, offered a mix of cash including the Scottish twenty pound note. British Airways insisted that this option was also unacceptable and that Mr. Dunbar would have to swap the note at the bureau de change.

With no other option, Mr. Dunbar was forced to comply and was able to complete his journey but has vowed never to fly British Airways again.

A British Airways spokesperson apparently explained how easy it was to make a complaint either online or via a call to the BA Customer Relations Department.

Good luck with that Jim!

For the full story see: https://www.thecourier.co.uk/news/scotland/i-was-absolutely-raging-jim-angry-after-british-airways-refuses-scottish-20-note-1.78778

Toxic Fumes on British Airways

airplane cockpit

The Daily Mail reports that two British Airways pilots died within days each other, both citing in-flight toxic oil fumes as the cause of their ill-health.

Apparently it's common for pilots to don oxygen masks several times per week during flights due to poor air quality and there are no air quality monitoring systems on British Airways or other airline aircraft.

Before his death, BA Pilot Richard Westgate instructed his lawyers to sue BA for alleged health and safety breaches.

BA Pilot Karen Lysakowska also wrote to BA threatening to take legal action over ongoing air contamination incidents.

British Airways may be liable under the health regulations because they fail to monitor the on-board air quality.

There is no mention of whether passengers are also at risk.

For the full story see: https://www.dailymail.co.uk/news/article-2269059/BA-pilots-Richard-Westgate-Karen-Lysakowska-killed-breathing-toxic-oil-fumes-mid-flight-pictured.html

British Airways Stingy on Economy Legroom

airline seating

A few inches in airline seat spacing can make a big difference especially for taller passengers and on longer flights.

A recent survey of 32 airlines by Business Traveller magazine and Seatplans.com shows British Airways as one of the stingiest for economy seating legroom.

Airlines providing the most economy legroom are Cathay Pacific and Singapore Airlines. Virgin Atlantic also provide wider seats and legroom than BA.

For more information see: www.dailymail.co.uk/travel/article-2226222/BA-easyJet-Ryanair-worst-airlines-legroom.html

enfrdeitjaptrues

Your Stories

I flew BA 13 days ago from Rome to London to Los Angeles. The flight attendants where disgusting to the passengers, rude, obnoxious, no respect. The second flight the TVs were the size of an iPhone, it had very low quality head sets (AF has better ...
Robert Jhadi
My wife and I flew BA from Orlando, Florida to Edinburgh. Our tickets required us to bus from Gatwick to Heathrow for the connection. This was a problem for my wife, as her knees were giving her fits. So we explained to the ticket agent in Orlando ...
Jeff Elledge
I booked round trip tickets to me and my minor children from USA to India. I was not aware of that I need a transit visa to travel until the check in time. Airport BA crew told to me about this and gave 10 business days to rebook. My husband called ...
Geetu
BA is really the worst airlines to travel in. I cannot make any changes to my online booking! When I call their inefficient customer care service no one picks up. For the cost of their ticket, they ought to be giving a lot more. This is really the ...
MS
I lost my phone at the business lounge. When I told an aircrew about the lost phone as soon as I got into the airplane, somebody called the lounge. Luckily, I was told that my lost phone was found at the lounge and my name will be attached to the ...
Hyungchul Kim
Our holiday of a lifetime from Australia to the UK in 2007 was spoiled by abysmal British Airways "customer service". We booked through Qantas and didn't really want to fly BA but they operate a code share service where we flew Qantas to Singapore ...
Neil Robertson
We got stuck in a fatal accident traffic jam at Montelimar in France. Realising that we were going to miss our 4pm flight we called (on a mobile) to BA Customer Service. They booked us on the next flight 7.15 and took all the payment details. The ...
Jonathon Howard
My wife just called crying after boarding because BA staff would not trouble themselves to effectively find 2 seats together for my wife and 13 year old daughter. Our family trip had to be staggered to minimize time away from home so our tickets ...
Jorge Velasquez
I had the questionable pleasure of travelling with British Airways and getting to trail one of their "happiness blankets", it sounded like a great idea, it looked like a great idea but it smelt like a terrible one! I've no idea where they stored ...
Dan Jones
My flight was overbooked and I was placed on standby at the airport although I had been trying to check-in online without success since the previous evening and arrived in plenty of time for my flight. I was finally given a seat at the gate however ...
N S Brown

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