Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

A Musical Complaint against British Airways

Jorma Heikkilä from Finland has set his BA complaint to music via the Baltic Moonshine Band!

I hope this goes viral as it seems to be the only way to get through to British Airways "Customer Service".

The Lyrics:

British Airways really turned our holidays to crap
We bought their bogus tickets and we fell into their trap
They gave us sixty minutes to run a ninety minute race
And when we couldn't make it, we had to pay twice

Their customer relations would like to be the best
The best in the whole world, much better than the rest
But all they really told was how they feel so sad for me
And wished to see us soon again that means more currency

It's undertandable to collect money where you can
Well the petrol price is high and staff wages should be banned
Every now and then someone will fall into this trap
So managers and stock holders can open a new cab

Yes British Airways really turned our holidays to crap
They showed us how to steal and they left us feeling sad
I wish them really something, something I won't now tell
But I'm afraid the word I'm thinking for it is not well

Read more about Jorma's story.

There is more from the Baltic Moonshine Band on these YouTube channels:

More on British Airways Toxic Fumes

Safety Mask

This email address is being protected from spambots. You need JavaScript enabled to view it. has contacted britishairwayssucks.org to follow up on the Toxic Fumes on British Airways story below. Dee has created a useful website that is helping to quantify victims of airline toxic fumes and I encourage you to participate if you think you have been affected.

Dee writes:

Hi,

I just wanted to comment on your article about toxic fumes on BA flights, you say there is no mention of whether passengers are affected too.

Unfortunately they are. I was a Cabin Service Director with British Airways on longhaul 747, 777 and 767 aircraft and I was ill health retired in 2009 with a written diagnosis of Aerotoxic Syndrome.

I have written a handout to help inform passengers of the situation, it's available free on my website www.toxicfreeairlines.com

One of the problems for passengers is they often get sick days after the flight and they have no way of knowing if any others are affected too. Now you can enter your symptoms & flight details on our free register and other passengers will be able to send you a message. I would be happy to send info to and advise any passengers who have developed health problems after flying, free of charge. I can be contacted via my website This email address is being protected from spambots. You need JavaScript enabled to view it.

Don't be too hard on the crew - many are suffering terrible health issues and they are also not treated with respect by their employer. On the website you can read some of the comments from over 1,000 health surveys from crew. When you get sick & lose your health you get bullied and threatened with the sack. You also get told that no-one else is suffering from health problems, it's only you complaining.

That was my motivation for starting the health survey, to find out how many others were feeling the same as me. The results were shocking, there is also a very high premature death rate amongst BA crew. Since I started keeping note of the names on the obituary board there have been nearly 100 deaths, and these are just the ones I get to hear about. Richard & Karen made the news because they were both pilots and both taking legal action but many others have also passed away, some of them extremely young.

My advice is only fly on the 787, as it's the only aircraft that doesn't use bleed air. If you must fly on any other aircraft type make sure you have a mask to wear, especially during engine start up, taxi, take off, climb & descent.

Airlines do not care about their crew, they are disposable so it is passengers who will drive the change. Refuse to part with your money until they can guarantee you will not be poisoned by contaminated cabin air.

Thanks Dee!

British Airways Fined over Lost Luggage

British Airways Lost Bags

As previously reported, British Airways do not have the best record in looking after passenger's luggage.

Given British Airways non-existent "customer service", it's refreshing to read a success story from a passenger who successfully sued BA over lost luggage.

The passenger flew from Delhi to Milan and incurred a number of expenses after his bag failed to show up at the destination. Interestingly, BA were also ordered to compensate the passenger for "inconvenience, harassment and mental agony" and litigation costs.

One of the two bags showed up eventually a month later but in a damaged condition.

BA denied the claim apparently believing that they had no liability under these circumstances according to the Hague Protocol and Warsaw Convention on Air Carriages.

It is refreshing to see BA being held liable for a deficiency in their service.

For the full story, see: https://ibnlive.in.com/news/british-airways-told-to-pay-rs-90000-for-losing-luggage/385487-3.html

British Airways Refuses to Accept Scottish Twenty Pound Note

Scottish 20 Pound Note

The Courier reports this week that British Airways refused a Scottish twenty pound note from a wheelchair bound Scottish tourist on his way back from Gibraltar.

Passenger Jim Dunbar from Forfar was a couple of kilos over his baggage allowance and tried to pay in Euros and when that was refused, offered a mix of cash including the Scottish twenty pound note. British Airways insisted that this option was also unacceptable and that Mr. Dunbar would have to swap the note at the bureau de change.

With no other option, Mr. Dunbar was forced to comply and was able to complete his journey but has vowed never to fly British Airways again.

A British Airways spokesperson apparently explained how easy it was to make a complaint either online or via a call to the BA Customer Relations Department.

Good luck with that Jim!

For the full story see: https://www.thecourier.co.uk/news/scotland/i-was-absolutely-raging-jim-angry-after-british-airways-refuses-scottish-20-note-1.78778

enfrdeitjaptrues

Your Stories

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Mike
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Enrico R
After multiple very painful calls to booking to deal with bored and annoyed customer service people, we got five tickets from Washington D.C. to Geneva for a family vacation, using miles and two vouchers. The total price of our "free" tickets: ...
Robert Saxton
Long story short: Bought return flights to and from London Heathrow to Brussels and also a hotel for two nights (via British Airways) which came to a total of £246.I had to cancel my trip and expected to pay a cancellation fee.However, British ...
Con
I should start by saying that I'm an Executive Club Gold Card holder, and I never thought that I'd be looking for this web site and posting on it. Whilst everyone knows that BA service has deteriorated in the past few years, I never thought that BA ...
Domenico
I flew BA and I must say I received top service as I should expect from such a high quality business.  When was the last time you received good service and actually wrote up about it? The cabin crew were amazing. I got exactly what I asked ...
Jordan Cooper
I traveled from Hong Kong to LHR on BA in bsuiness class. During the flight my suitcase was damaged. I filed the complaint upon arrival at LHR. It's been over a month and i finally got contacted by BA, after having hounded them for weeks. I have ...
Andreas
The worst possible experience with British Airways that took over 36 hours to get to.... no resolution. My guest was supposed to fly from Granada Spain to Washington DC. She was not allowed to check in because of incompetence of an agent in the ...
Aleksey Kulikov

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