British Airways Sucks but you can seek redress when they fail to deliver

Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

What Happens to my lost luggage?

22 November 2008

Would you believe that in London they auction it? The Evening Standard has reported that bags lost at Heathrow and not reunited with their owners within three months (or sometimes less) are auctioned off! Apparently, electronic equipment is removed from the bags and sold separately. So maybe you can try some auction houses in London for your missing bags and electronic equipment!

If you are in the US, you might like to try the Unclaimed Baggage Center in Scottsboro in Alabama who, according to their web site, "buy unclaimed baggage and cargo by the truckload" including jewelry, clothing and electronic goods.

I am starting to wonder how much money the airlines are making from unclaimed baggage and if this has anything to do with why some airlines lose so many bags!

British Airways is the Lost Luggage Record Holder

22 November 2008

According to the Wall Street Journal, British Airways lost more bags than any other airline in the first 6 months of 2007.

At least one travel web site advises, "If you can help it, don't book a flight on British Airways, at least until its record improves. No matter your destination, there are always other options."

A confidential report mentioned in the Telegraph claims British Airways ,islays more bags than any other big airline in Europe. On average, it is estimated that an average of nine passengers on every BA jumbo arrives at their destination without their bag.

Welcome

02 October 2008

"Welcome to British Airways ladies and gentlemen, this is your captain speaking..."

www.britishairwayssucks.org has been created for the travelling public to share their negative and positive experiences of the British Airways airline and British Airways Customer Relations department. I encourage you to share your story here for the rest of the travelling public to make up their minds if they really want to fly with British Airways or not.

Please also share any tips you might have in persuading the airline to settle a claim or motivating Customer Relations to help you in any way.

If you come across any good or bad press about British Airways customer service that is worth sharing then let me know and I will include it here.

Have you been abused by British Airways?

Legal Advice

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