Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Welcome

"Welcome to British Airways ladies and gentlemen, this is your captain speaking..."

www.britishairwayssucks.org has been created for the travelling public to share their negative and positive experiences of the British Airways airline and British Airways Customer Relations department. I encourage you to share your story here for the rest of the travelling public to make up their minds if they really want to fly with British Airways or not.

Please also share any tips you might have in persuading the airline to settle a claim or motivating Customer Relations to help you in any way.

If you come across any good or bad press about British Airways customer service that is worth sharing then let me know and I will include it here.

Your Stories

Shame on British Airways I had to make changes to my flight (outbound x2 and return x1) due to illness and subsequent death of my father all within three weeks. BA (agent Travelocity.ca) charged me $275 change fee plus the fare difference. I sent ...
Suhas Shetty
My story can be listened on: http://www.youtube.com/watch?v=tVxP0ZCQK1w Also embedded here for convenience: {youtube}tVxP0ZCQK1w{/youtube}
Jorma Heikkila
I am an Executive Platinum (Emerald) frequent flyer. I used to be the highest level of BA, with once over 2M miles. I go out of my way to no longer fly BA because of the deteriorating service. I also speak to many BA employees, and they all hate ...
Ron Rock
I, from an inside view point, understand that problems happen within the airline Industry. But it is how you resolve them that counts. On a recent weekend break to Frankfurt booked on BA, I was shocked how shabby the planes were. BA cancelled our ...
James Feeney
My elderly mother (in Europe) was in decline, requiring frequent trips (from the US) by my wife and I to take care of her. She passed away suddenly before my scheduled trip, which I had to cancel and make a new booking, as the change fee quoted by ...
Ken
Why on earth if BA but it's same horrible biz class seats on its new A380s? Isle seats have zero privacy and if you are in a window seat, you have to crawl over another passenger. And still no Wi-Fi on many A380s. Shameful! I will never fly BA again ...
BA hater
This is with a heavy heart that I write this letter to you this morning. I received a call from my mother in SA this morning to advise me that my father passed away at 6am this morning. No I am fully aware that this is not your problem, but this is ...
Dawid Louw
Five days after arrival in Italy without Luggage!! British Airways lost my bag at Heathrow. They finally found it, got it to Rome, and turned it over to a courier more than 72 hours ago. The BA-Lost Luggage number has been disconnected. No one ...
Michael Wilder
On my way to Bucharest I had 2 bags, my handbag and shopping from the duty free. When I arrived to board one person called Holly told me I can only have 2 BAGS INCLUDING DUTY FREE and hand bag. This Holly continued “and this is generous”. Are ...
Andreea B
Friday before Christmas - LHR. Already had original flight (etd 1215) canceled so we were left with an 11 hour connection to the 1520 departure. Started showing delays around noon, alternating between 4 hours and 45 minutes. Inbound arrives, gate is ...
Keith Thompson

Latest Tweets

ba__sucks RT @Flight_Refunds: If you've had flight disruption in the last 6 years, you could be entitled to over £500 pp in compensation- https://t.c…
ba__sucks RT @_AndersonLeigh: Been on 4 flights with @British_Airways this month and 3 have been delayed! 👍 Doing well #BA #BAsuck #verybritishproble
ba__sucks RT @askew_mike: #BAsuck after cancelling my flight BA are offering just to pay 250 Euros EU compensation. But not refund the flight ticket.…
ba__sucks RT @atanascu: Hello @British_Airways. We are still waiting for the future travel vouchers refunds even after two years. How much longer are…