Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Frequently Asked Questions

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Your Stories

Yesterday I took a flight from Dublin to Heathrow, which got delayed by an hour, which I was told is typical for that particular flight route. This in itself was not a real problem, but what happened on arrival was entirely avoidable. Apparently as ...
Remy
Five days after arrival in Italy without Luggage!! British Airways lost my bag at Heathrow. They finally found it, got it to Rome, and turned it over to a courier more than 72 hours ago. The BA-Lost Luggage number has been disconnected. No one ...
Michael Wilder
Me and my family were going to Dallas from Helsinki on March 2013. We had bought tickets via net. We needed to change flight at Heathrow, London. Both flights were operated by BA and they were sold us as a packet. We were first timers, but we ...
Jorma Heikkilä
So on June 18th I had a flight from Newcastle International Airport to Heathrow, then onwards to Philadelphia. The Philadelphia flight was supposed to depart Heathrow at 17:20pm. At about 16:30pm I was informed that I needed to contact the airline, ...
Adam
A terrible airline that treats customers like units, takes greed and rudeness to another level, and their so called customer relations managers are an utter disgrace, to think they are Britains flagship carrier is a very sad indictment as to how ...
simon holmes
British Airways air hostess seems to be the worst especially from Bangalore to London ...absolutely unfriendly without helping old people to keep their luggage on the top. They only worry about their make up and hair style that is it. They are end ...
engai
Bought an expensive business class ticket from LON to San Diego. Picked window seat 3 months in advance. Day of check-in, one day before departure and they stuck me in a middle aisle seat (apparently decided to give my seat to someone else). There ...
Larry Vernec
On Saturday 23 March 2013, I boarded my scheduled flight BA0057 from Heathrow to Johannesburg with the idea of holiday still excited in my mind. The plane took off and about 3 hours in the pilot come on asking if there are any doctors on board. ...
Damien
Pre-booked a seat at a price for a friend, and on check-in, seat was not available.  Demanded a refund, and one idiot told me the payment will be made to refund the money, and they were sorry for the inconvenience. Later, and much later some ...
I S Bhandal
Travel on 28/03/16 from Heathrow to Frankfurt  Summary: BA have just screwed up big time, totally ruining our holiday. Unbelievable as it may sound, our experience was as follows: Cancel our first flight and push us to next day Block us ...
Ray Collington

Latest Tweets

ba__sucks RT @Dallasmcintosh: In my personal opinion. There is nothing British about the way business is being conducted #BritishAirways #BABetreyal
ba__sucks RT @bettyredondo: The way #britishairways has treated its staff should send shivers down everyone’s spines: it marks a chilling change in i…
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