Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Frequently Asked Questions

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Your Stories

In September I was served a premium economy meal on a BA flight from JFK that was so bad it choked me. After lengthy correspondence I gave up on both customer relations and their CEO, Keith Williams, and filed a County Court Claim against them. It ...
John Evans
Terrible. I have been trying to have a flight cancelled since November. The booking allowed cancellation and refund of avios and cash used. I have called numerous times to be told by an automated system I would call back as they're busy. On the four ...
John
My wife and I flew BA from Orlando, Florida to Edinburgh. Our tickets required us to bus from Gatwick to Heathrow for the connection. This was a problem for my wife, as her knees were giving her fits. So we explained to the ticket agent in Orlando ...
Jeff Elledge
After the July 2014 fiasco where BA lost the luggage of 1000 passengers, BA has managed to fail yet again. I took flight BA099 from T5 London to Toronto 16 December 2015 with some 200 passengers. Upon arrival in Toronto and after watching an empty ...
Livid in Toronto
A recent flight between London and Cape Town was by far the most intolerable of my life. Not only does BA pack passengers into economy like sardines, the flight crew made only a few passes through the cabin after serving dinner and before serving ...
Mike
Thursday, 31 January 2013 01:03 Death of BA Pilot Richard Westgate instructed his lawyers to sue BA for alleged health and safety breaches. BA Pilot Karen Lysakowska also wrote to BA threatening to take legal action over ongoing air contamination ...
Leonard Lawrence
BA is just heartless. Is is Saturday night and my son has just come down very ill. He is scheduled to take a morning flight to San Francisco tomorrow morning. When I called to see if we could get the ticket shifted by a day, I was told that we would ...
Jim Milby
Yesterday I took a flight from Dublin to Heathrow, which got delayed by an hour, which I was told is typical for that particular flight route. This in itself was not a real problem, but what happened on arrival was entirely avoidable. Apparently as ...
Remy
I should start by saying that I'm an Executive Club Gold Card holder, and I never thought that I'd be looking for this web site and posting on it. Whilst everyone knows that BA service has deteriorated in the past few years, I never thought that BA ...
Domenico
This past summer I booked two adults and one child to go from Heathrow to Washington DC. The olympics were being held at that time, but they emailed me an ad that said that there was an olympic special going on. So I went and made our reservations. ...
Marie

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ba__sucks RT @bottandco: We helped a US couple recover #compensation when their #BritishAirways #flight was cancelled. Find out your rights: https://…
ba__sucks Surely a recipe for disaster when #britishairways are screwing staff and passengers alike. https://t.co/I6dD7lNWNy
ba__sucks Would the last person at #britishairways please switch the lights off when they leave. https://t.co/PCqQG8MIdw
ba__sucks RT @MFUnite: We need decent pay, not just #britishairways staff travel. £12,192 salary below national living wage. Half year profit up £146…