Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Frequently Asked Questions

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Your Stories

I am an Executive Platinum (Emerald) frequent flyer. I used to be the highest level of BA, with once over 2M miles. I go out of my way to no longer fly BA because of the deteriorating service. I also speak to many BA employees, and they all hate ...
Ron Rock
On 25th January 2013 my husband, Trevor and I set off from Heathrow on our trip of a lifetime, a Readers’ Offers cruise around the Galapagos, costing us just under £9000. Unfortunately, it wasn’t to be and I set out below the problems that ...
Lynne Rackstraw
My husband and I were Downgraded on a British Airways Flight from Houston to Moscow from Clubworld to Economy on 15th September, 2013 were not compensated, made several reports online on their website got only a case number but no other response. ...
Joy Godfrey
I tried to change my return flight from Australia to UK but was told their systems were down so they couldn't change it, tried for 2 days and had no joy eventually got through to London Cust Services and the price had gone up by 4x. On my ...
G Philips
Booked a 3pm Friday flight to get away to Rome with the wife. Boarded late, sat metres from the gate for 2 hours with a paltry cup of water, was eventually allowed back into the terminal and boarded onto a new plane which landed 4 hours late! Have ...
Aumit
This past summer I booked two adults and one child to go from Heathrow to Washington DC. The olympics were being held at that time, but they emailed me an ad that said that there was an olympic special going on. So I went and made our reservations. ...
Marie
BA is really the worst airlines to travel in. I cannot make any changes to my online booking! When I call their inefficient customer care service no one picks up. For the cost of their ticket, they ought to be giving a lot more. This is really the ...
MS
I have travelled in all kinds of airlines and rate British Airways as the absolute worst. In my case they refused to board me my flight because I did not have a transit visa... when infomed about all the calls I had made to British Airways, the ...
Naven
Edwin Lim My wife and my Premium Economy flight was cancelled on the 19th of Dec 2015 and rebooked on ANA Economy. Your ground staff told me that I will be compensated with the difference between British Airways Premium Economy flight ($3500) and ...
Edwin
So on June 18th I had a flight from Newcastle International Airport to Heathrow, then onwards to Philadelphia. The Philadelphia flight was supposed to depart Heathrow at 17:20pm. At about 16:30pm I was informed that I needed to contact the airline, ...
Adam

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ba__sucks RT @Dallasmcintosh: In my personal opinion. There is nothing British about the way business is being conducted #BritishAirways #BABetreyal
ba__sucks RT @bettyredondo: The way #britishairways has treated its staff should send shivers down everyone’s spines: it marks a chilling change in i…
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