Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

What's Your Story?

A "Your Stories" page has been added to the website today for you to tell your story about British Airways! To add your story, go to the "Your Stories" page and click on the "Add story" link at the top of the page. The form asks you for your email address but note that this is kept private and is not displayed anywhere on the website.

This is the first time I have published my own story on the website and this goes back to some bad experiences with British Airways in 2007. We vowed never to fly British Airways and never to go through Heathrow airport ever again.

I'm happy to report that even though we've flown every year since 2007, we have stuck to our promise. We have experienced great service on Emirates, Aegean Airlines, Virgin, Air Asia, Pacific Blue and Jetstar and we've never had a delayed flight or a lost bag!

Happy travelling!

British Airways 'worst airline for baggage problems'

A recent survey of 2,007 airline passengers by insurance company LV claims UK passengers travelling with major airlines experience the most baggage problems when they fly with British Airways. Apparently one in 3.8 British Airways passengers have had their baggage lost, damaged, or delayed in the past five years.

This is more than twice as many as the next worst performing airline, Virgin Atlantic where one in 8.3 Virgin passengers reported experiencing baggage problems.

British Airways seem to be in denial, claiming the figure is "complete rubbish" and  that, "there is absolutely no evidence to suggest that a quarter of BA passengers have experienced lost or delayed baggage over the last five years."

You can read more about this story on the BBC website.

British Airways Worst to UK

According to a Choice consumer survey, Australians rated British Airways the worst airline when flying from Australia to the UK. Ratings were compiled from 10 categories including cost, in-flight food, in-flight service, timeliness and baggage allowance. Travellers were asked to score airlines out of 100 and British Airways only scored 57. Singapore Airlines had the best score with 81 out of 100.

Some airlines "just don't get it", one traveller noted, and should travel on Singapore Airlines "to see how it is done".

For more details, see the story in the Sydney Morning Herald.

British Airways Second Worst in Europe for Lost Luggage

British Airways has one of the worst track records When it comes to losing luggage. According to an article in the Independent from February 2008, "British Airways lost more baggage per flight last year than almost any other airline in Europe."

Figures for 2007 released by the Air Transport Users Council show that British Airways delayed 26.5 bags per 1,000 compared to a European-wide average of 16.6 bags. The only airline in Europe with a worse track record was TAP Air Portugal (27.8 delayed bags per 1,000).

The article further states that British Airways record is getting worse with an additional 3.5 bags lost per 1,000 in 2007 compared to the previous year.

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Your Stories

British Airways air hostess seems to be the worst especially from Bangalore to London ...absolutely unfriendly without helping old people to keep their luggage on the top. They only worry about their make up and hair style that is it. They are end ...
engai
British Airways are total scum in my opinion!!!!! After being a loyal customer for decades, as of today, they are still refusing to refund me for the flights that were recently cancelled. They have deceptively forced me to take vouchers which are ...
Michael Lomagno
So this week (17 March 2013) my wife flies on American to London and then on to Moscow on BA 233.  She gets there fine.  Two days later I happen to look at her American Airlines account (like me, she's Top Tier) and see that her return flight on ...
Phil C
My wife and I booked Premium Economy seats on a British Airways (BA) Heathrow-to-Chicago flight because our travel "day" was going to last 30 hours if all went well. Upon boarding, she reported her seat as malfunctioning. Flight attendants ...
Bill Murphy
British Airways was overbooked so they cancelled our tickets on day of travel. We have been travelling for so many years with many other airlines but this is the first time it has happened to us. Very difficult to reach their customer service ...
Aparna Rajesh
This past summer I booked two adults and one child to go from Heathrow to Washington DC. The olympics were being held at that time, but they emailed me an ad that said that there was an olympic special going on. So I went and made our reservations. ...
Marie
Me and my family were going to Dallas from Helsinki on March 2013. We had bought tickets via net. We needed to change flight at Heathrow, London. Both flights were operated by BA and they were sold us as a packet. We were first timers, but we ...
Jorma Heikkilä
I would be extremely grateful for any quick replies to this query as the CEDR adjudication date is upon us in a few days and BA have only now just submitted a number of documents in their defence despite several months of completely ignoring us. As ...
SJ McLellan
I am an Executive Platinum (Emerald) frequent flyer. I used to be the highest level of BA, with once over 2M miles. I go out of my way to no longer fly BA because of the deteriorating service. I also speak to many BA employees, and they all hate ...
Ron Rock
Such a shame to see the ongoing demise of this once known as 'worlds favourite airline'. I won't spend unnecessary time explaining in minute detail what's happened but instead focus in key facts. 1. Went to change date of paid bus class ticket. ...
Mr K

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