Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

British Airways 'worst airline for baggage problems'

A recent survey of 2,007 airline passengers by insurance company LV claims UK passengers travelling with major airlines experience the most baggage problems when they fly with British Airways. Apparently one in 3.8 British Airways passengers have had their baggage lost, damaged, or delayed in the past five years.

This is more than twice as many as the next worst performing airline, Virgin Atlantic where one in 8.3 Virgin passengers reported experiencing baggage problems.

British Airways seem to be in denial, claiming the figure is "complete rubbish" and  that, "there is absolutely no evidence to suggest that a quarter of BA passengers have experienced lost or delayed baggage over the last five years."

You can read more about this story on the BBC website.

British Airways Worst to UK

According to a Choice consumer survey, Australians rated British Airways the worst airline when flying from Australia to the UK. Ratings were compiled from 10 categories including cost, in-flight food, in-flight service, timeliness and baggage allowance. Travellers were asked to score airlines out of 100 and British Airways only scored 57. Singapore Airlines had the best score with 81 out of 100.

Some airlines "just don't get it", one traveller noted, and should travel on Singapore Airlines "to see how it is done".

For more details, see the story in the Sydney Morning Herald.

British Airways Second Worst in Europe for Lost Luggage

British Airways has one of the worst track records When it comes to losing luggage. According to an article in the Independent from February 2008, "British Airways lost more baggage per flight last year than almost any other airline in Europe."

Figures for 2007 released by the Air Transport Users Council show that British Airways delayed 26.5 bags per 1,000 compared to a European-wide average of 16.6 bags. The only airline in Europe with a worse track record was TAP Air Portugal (27.8 delayed bags per 1,000).

The article further states that British Airways record is getting worse with an additional 3.5 bags lost per 1,000 in 2007 compared to the previous year.

What Happens to my lost luggage?

Would you believe that in London they auction it? The Evening Standard has reported that bags lost at Heathrow and not reunited with their owners within three months (or sometimes less) are auctioned off! Apparently, electronic equipment is removed from the bags and sold separately. So maybe you can try some auction houses in London for your missing bags and electronic equipment!

If you are in the US, you might like to try the Unclaimed Baggage Center in Scottsboro in Alabama who, according to their web site, "buy unclaimed baggage and cargo by the truckload" including jewelry, clothing and electronic goods.

I am starting to wonder how much money the airlines are making from unclaimed baggage and if this has anything to do with why some airlines lose so many bags!

enfrdeitjaptrues

Your Stories

Let me preface these comments by saying that I’ve flown 3.25MM air miles since 1975 on just about every airline, everywhere.  On a recent quick (2.5 day) trip to London I choose British Air because I could split my class of service going Business ...
JohnL
I flew from Newark to Paris on Dec 7th 2012.   Of course, the first flight was cancelled and the second one delayed but that is not what this is about.   When I got back and went to get reimbursed I discovered that my "travel information" did ...
John Thomas
I lost my phone at the business lounge. When I told an aircrew about the lost phone as soon as I got into the airplane, somebody called the lounge. Luckily, I was told that my lost phone was found at the lounge and my name will be attached to the ...
Hyungchul Kim
Some time ago, I cheerfully signed up for the British Airways Visa card, with its offer of 100,000 miles and - if I charged $30,000 to the card in the first year - a free companion ticket.  I guess I should have listened to my old ma's sage advice ...
Phil C
I've traveled with my family in (paid) Business Class a handful of times. For an upcoming trip I booked us in Premium Economy for the return trip-but paid an additional $2,000 to get upgradable fares. They never told me that between the online ...
David
My own personal reasons for finding this wonderful website:1.  On a business trip to London from Los Angeles (10 hours plus), I was downgraded from Business Class to Economy because of British Airways overbooking.  2.  No apology or even sympathy ...
Douglas Wood
My husband and I were Downgraded on a British Airways Flight from Houston to Moscow from Clubworld to Economy on 15th September, 2013 were not compensated, made several reports online on their website got only a case number but no other response. ...
Joy Godfrey
Yesterday I took a flight from Dublin to Heathrow, which got delayed by an hour, which I was told is typical for that particular flight route. This in itself was not a real problem, but what happened on arrival was entirely avoidable. Apparently as ...
Remy
You will not believe this!! i have been flying for 20 years and today on BA56 leaving 20:20 from JNB to LHR I have had the worst ever known treatment from WILL- tall, white, Manchester accent, early 30s cabin member who got in my face as I was ...
Pierre De Villiers
So this week (17 March 2013) my wife flies on American to London and then on to Moscow on BA 233.  She gets there fine.  Two days later I happen to look at her American Airlines account (like me, she's Top Tier) and see that her return flight on ...
Phil C

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