Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!
If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.
My own experience of Heathrow airport is so bad I have vowed to never fly through Heathrow again.
The latest Heathrow victim is celebrity Kim Kardashian who has accused baggage handlers of removing a pair of sunglasses from her bag.
Apparently pilfering was so bad at one stage that the airport earned the dubious title of "Thiefrow".
You can read more about this story on the Telegraph website.
I was under the impression that most folks these days know better than to joke about bombs or terrorists especially when air travel is involved.
I'm not sure what Mathew Davis, a British Airways steward, was thinking when he wrote, “The bomb on board will explode at 16.00 GMT unless our demands are met" on the back of a toilet door during a recent flight from Tokyo to London.
British airways have also failed to see the funny side of this and he has apparently been suspended.
Mr Davis was arrested after the plane touched down. He has been charged and will appear later this month in court.
You can read more about this story on the Telegraph website.
During a recent BA flight from Miami to Heathrow, passengers were treated to a recorded announcement explaining the plane was about to crash. Just for fun, it was played a second time! Passengers didn't see the joke and were apparently screaming in fear of their lives.
A short time later, an announcement instructed passengers to ignore the warning as it had been mistakenly aired.
Just in case passengers didn't appreciate the joke, they were issued with written apologies as they left the plane.
Apparenly there was a similar inclident on another BA flight from Heathrow to Hong Kong last year.
To maximise the effect of the prank, maybe BA should screen an airline disaster movie before these announcements!
You can read more about this story on the Telegraph website.
A "Your Stories" page has been added to the website today for you to tell your story about British Airways! To add your story, go to the "Your Stories" page and click on the "Add story" link at the top of the page. The form asks you for your email address but note that this is kept private and is not displayed anywhere on the website.
This is the first time I have published my own story on the website and this goes back to some bad experiences with British Airways in 2007. We vowed never to fly British Airways and never to go through Heathrow airport ever again.
I'm happy to report that even though we've flown every year since 2007, we have stuck to our promise. We have experienced great service on Emirates, Aegean Airlines, Virgin, Air Asia, Pacific Blue and Jetstar and we've never had a delayed flight or a lost bag!
Happy travelling!
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