The Courier reports this week that British Airways refused a Scottish twenty pound note from a wheelchair bound Scottish tourist on his way back from Gibraltar.
Passenger Jim Dunbar from Forfar was a couple of kilos over his baggage allowance and tried to pay in Euros and when that was refused, offered a mix of cash including the Scottish twenty pound note. British Airways insisted that this option was also unacceptable and that Mr. Dunbar would have to swap the note at the bureau de change.
With no other option, Mr. Dunbar was forced to comply and was able to complete his journey but has vowed never to fly British Airways again.
A British Airways spokesperson apparently explained how easy it was to make a complaint either online or via a call to the BA Customer Relations Department.
Good luck with that Jim!