British Airways has been fined US$1.1 million for failing to refund flights after they were cancelled during Covid.

The British Airways website apparently instructed passengers to call via phone to discuss refund options but it is almost impossible to reach anyone by phone at British Airways "Customer Service" as I have been personally aware since 2007.

Other misleading advice on the British Airways website led passengers to inadvertently apply for vouchers instead of a refund.

For more information see: https://www.theguardian.com/business/2023/jun/01/us-fines-british-airways-11m-for-failing-to-refund-covid-cancellations

A British Airways passenger has successfully taken British Airways to court to obtain a cash refund after her flight was cancelled by the airline due to Covid restrictions.

During Covid, many airlines offered vouchers as compensation for cancelled flights but vouchers are often difficult to redeem and are useless to travellers who may have missed a specific event and no longer wish to fly.

Hopefully British Airways will now offer a cash back option without passengers having to take court action especially since they are now profitable again after the pandemic.

For more information see: https://www.bbc.com/news/uk-england-birmingham-64788448

Travellers planning to fly with BA this summer might like to rethink their travel plans after BA staff have voted to strike over unfair pay and conditions.

BA are accused of using fire and rehire practices during the pandemic to reduce wages.

Staff are keen to have this pay cut reversed especially after all the abuse they have endured from irate customers during the pandemic and a spate of IT failures.

For more information see: https://www.theguardian.com/business/2022/jun/23/heathrow-faces-summer-strikes-as-unions-demand-pay-cut-is-reinstated

Update: It appears at least some stike action has been averted after a pay deal has been struck with workers.