Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

During a recent BA flight from Miami to Heathrow, passengers were treated to a recorded announcement explaining the plane was about to crash. Just for fun, it was played a second time! Passengers didn't see the joke and were apparently screaming in fear of their lives.

A short time later, an announcement instructed passengers to ignore the warning as it had been mistakenly aired.

Just in case passengers didn't appreciate the joke, they were issued with written apologies as they left the plane.

Apparenly there was a similar inclident on another BA flight from Heathrow to Hong Kong last year.

To maximise the effect of the prank, maybe BA should screen an airline disaster movie before these announcements!

You can read more about this story on the Telegraph website.

enfrdeitjaptrues

Your Stories

I booked two business class return tickets from Costa Rica where we live to London Gatwick via a call to the UK and using a UK credit card for a sterling transaction. They added 120 pounds foreign transaction fee and refused to change it. We will ...
Ivy Penman
The worst possible experience with British Airways that took over 36 hours to get to.... no resolution. My guest was supposed to fly from Granada Spain to Washington DC. She was not allowed to check in because of incompetence of an agent in the ...
Aleksey Kulikov
I booked a trip home on Christmas day this year and BA decided to cancel my flight. Meaning I'd not be able to spend Christmas with my family which I hadn't seen for 7 years! They said there was no flights on Christmas this year. Well why book me ...
Terence
We got stuck in a fatal accident traffic jam at Montelimar in France. Realising that we were going to miss our 4pm flight we called (on a mobile) to BA Customer Service. They booked us on the next flight 7.15 and took all the payment details. The ...
Jonathon Howard
BA lost my luggage. Found it a few days later after I was constantly on the phone demanding them to call the baggage handling department. Once they had found it, they wouldn't get it on the next available flight. I am still waiting! Customer service ...
Lily
My friend Doug and I flew from Orlando to London, via Miami. We arrived in London to find that our golf clubs and suitcases had not made the trip with us. The Customer Service agent at Heathrow told us that the bags were in Miami. She gave us a ...
Jeff Elledge
I tried to change my return flight from Australia to UK but was told their systems were down so they couldn't change it, tried for 2 days and had no joy eventually got through to London Cust Services and the price had gone up by 4x. On my ...
G Philips
In September I was served a premium economy meal on a BA flight from JFK that was so bad it choked me. After lengthy correspondence I gave up on both customer relations and their CEO, Keith Williams, and filed a County Court Claim against them. It ...
John Evans
Such a shame to see the ongoing demise of this once known as 'worlds favourite airline'. I won't spend unnecessary time explaining in minute detail what's happened but instead focus in key facts. 1. Went to change date of paid bus class ticket. ...
Mr K
I, from an inside view point, understand that problems happen within the airline Industry. But it is how you resolve them that counts. On a recent weekend break to Frankfurt booked on BA, I was shocked how shabby the planes were. BA cancelled our ...
James Feeney

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