Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Centre for Effective Dispute Resolution

Centre for Effective Dispute Resolution Logo

I received some good news today from a passenger who submitted a claim via the Centre for Effective Dispute Resolution after British Airways incorrecly stopped her boarding her flight.

The passenger was able to complete the first leg of her journey on an alternative airline but was let down yet again on the return journey as British Airways had classed their initial failure as a "No Show" and cancelled her return flight.

After many months of struggle, the CEDR Airline Adjudicator has finally found in my favour. BA did an about turn and did not defend its indefensible behaviour. The outcome is well worth the extra effort.

BA Passenger

The Centre for Effective Dispute Resolution independently resolves disputes between passengers and subscribing airlines including British Airways (since June 2016).

Successful claims are free. Unsuccessful claimants are charged £25 presumably to minimise frivolous claims.

I'd love to hear about other success stories whether passengers used the CEDR or not.

enfrdeitjaptrues

Your Stories

On 25th January 2013 my husband, Trevor and I set off from Heathrow on our trip of a lifetime, a Readers’ Offers cruise around the Galapagos, costing us just under £9000. Unfortunately, it wasn’t to be and I set out below the problems that ...
Lynne Rackstraw
Viewpoint: Regarding the Michael Brown incident Get served liquor then get arrested... limeys? Sounds set-uppish to me... God bless Andrew Jackson and Lafitte for whoopin their Brit A_ _es! DONT FLY BA! 
EL BRUJO
We had a broken seat for a 12 hr flight in premium economy, fixed in one position, result of complaint was appalling service, rude, arrogant and dismissive, problem ignored until 20 mins before landing when handed ipad and told to write complaint to ...
Liz
I would like to share an interesting experience. On Feb 1, 2014 we have booked our flight to Miami.   On Feb 16th, 2014 we have paid to select seats on the plane London-Miami-London. We had the pre-selected seats on the way to Miami but BA failed ...
Eric Hubert
Yesterday my wife returned from Korea but it's a miracle she even got on the flight. I received an email the day before her flight asking me to contact BA "URGENTLY" normally if something is urgent you call! Anyway it was a Saturday, I just happened ...
Tim Taylor
Flying back from Catania, Sicily to Gatwick last Monday June 17th,BA 2595 the absolute minimum of leg space, quite a lot tighter than Ryanair or Easyjet. By the time the drinks trolley got to me in row 18 there was no white wine left to purchase! A ...
James Delaney
So on June 18th I had a flight from Newcastle International Airport to Heathrow, then onwards to Philadelphia. The Philadelphia flight was supposed to depart Heathrow at 17:20pm. At about 16:30pm I was informed that I needed to contact the airline, ...
Adam
On June 3rd at about 6:30am, I got to Heathrow to catch my flight to Italy. I only had my carry on bag as my main luggage went from Toronto all the way to Italy so I had no bags to check. I went to a BA rep to get my passport checked and whatnot. He ...
Nicole
Booked a Flight in March to go on a Golf trip in October with about 16 friends.  Half of us were going out on the Thursday and the Other half on Friday at 7 a.m. to make the start of the 4 day Golf Tourney. I was 100% in error and showed up Friday ...
Rob Johnston
After multiple very painful calls to booking to deal with bored and annoyed customer service people, we got five tickets from Washington D.C. to Geneva for a family vacation, using miles and two vouchers. The total price of our "free" tickets: ...
Robert Saxton

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