Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Centre for Effective Dispute Resolution

Centre for Effective Dispute Resolution Logo

I received some good news today from a passenger who submitted a claim via the Centre for Effective Dispute Resolution after British Airways incorrecly stopped her boarding her flight.

The passenger was able to complete the first leg of her journey on an alternative airline but was let down yet again on the return journey as British Airways had classed their initial failure as a "No Show" and cancelled her return flight.

After many months of struggle, the CEDR Airline Adjudicator has finally found in my favour. BA did an about turn and did not defend its indefensible behaviour. The outcome is well worth the extra effort.

BA Passenger

The Centre for Effective Dispute Resolution independently resolves disputes between passengers and subscribing airlines including British Airways (since June 2016).

Successful claims are free. Unsuccessful claimants are charged £25 presumably to minimise frivolous claims.

I'd love to hear about other success stories whether passengers used the CEDR or not.

Your Stories

Five days after arrival in Italy without Luggage!! British Airways lost my bag at Heathrow. They finally found it, got it to Rome, and turned it over to a courier more than 72 hours ago. The BA-Lost Luggage number has been disconnected. No one ...
Michael Wilder
I paid 78 Euros for an early seat assignment on BA. Later I changed to another flight and discovered that the fee is non refundable. What a rip-off! to charge a fee in the first place, but to not refund it when you don't fly is even worse! I hope I ...
J Johnson
Some time ago, I cheerfully signed up for the British Airways Visa card, with its offer of 100,000 miles and - if I charged $30,000 to the card in the first year - a free companion ticket.  I guess I should have listened to my old ma's sage advice ...
Phil C
The worst possible experience with British Airways that took over 36 hours to get to.... no resolution. My guest was supposed to fly from Granada Spain to Washington DC. She was not allowed to check in because of incompetence of an agent in the ...
Aleksey Kulikov
Booked a Flight in March to go on a Golf trip in October with about 16 friends.  Half of us were going out on the Thursday and the Other half on Friday at 7 a.m. to make the start of the 4 day Golf Tourney. I was 100% in error and showed up Friday ...
Rob Johnston
They cancelled my flights and I can't even get through on the telephone to them for a refund to book with another airline. I don't have the funds to do so unless I get my money back off British Airways, can only get a shitty voucher online which is ...
Andrew Ellis
I booked a flight from Fresno, Ca to Barcelona Spain and All the airlines gave me my seat number BUT British Airways said I had to pay 86 dollars for my wife and I (in 70's) or wait until 24 hours before flight and then they said we may not sit ...
Robert R. Watts
Booked a 3pm Friday flight to get away to Rome with the wife. Boarded late, sat metres from the gate for 2 hours with a paltry cup of water, was eventually allowed back into the terminal and boarded onto a new plane which landed 4 hours late! Have ...
Aumit
I have travelled in all kinds of airlines and rate British Airways as the absolute worst. In my case they refused to board me my flight because I did not have a transit visa... when infomed about all the calls I had made to British Airways, the ...
Naven
BA lost my luggage. Found it a few days later after I was constantly on the phone demanding them to call the baggage handling department. Once they had found it, they wouldn't get it on the next available flight. I am still waiting! Customer service ...
Lily

Latest Tweets

ba__sucks RT @Flight_Refunds: If you've had flight disruption in the last 6 years, you could be entitled to over £500 pp in compensation- https://t.c…
ba__sucks RT @_AndersonLeigh: Been on 4 flights with @British_Airways this month and 3 have been delayed! 👍 Doing well #BA #BAsuck #verybritishproble
ba__sucks RT @askew_mike: #BAsuck after cancelling my flight BA are offering just to pay 250 Euros EU compensation. But not refund the flight ticket.…
ba__sucks RT @atanascu: Hello @British_Airways. We are still waiting for the future travel vouchers refunds even after two years. How much longer are…