Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

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Your Stories

After multiple very painful calls to booking to deal with bored and annoyed customer service people, we got five tickets from Washington D.C. to Geneva for a family vacation, using miles and two vouchers. The total price of our "free" tickets: ...
Robert Saxton
I am an Executive Platinum (Emerald) frequent flyer. I used to be the highest level of BA, with once over 2M miles. I go out of my way to no longer fly BA because of the deteriorating service. I also speak to many BA employees, and they all hate ...
Ron Rock
Friday before Christmas - LHR. Already had original flight (etd 1215) canceled so we were left with an 11 hour connection to the 1520 departure. Started showing delays around noon, alternating between 4 hours and 45 minutes. Inbound arrives, gate is ...
Keith Thompson
Took BA16 from Singapore to London Healthrow, I have this habit of thanking the crew if they were not busy and standing along the aisle.Said thank you and good bye to 2 crew on the way out but at the door, i noticed two white stewards who were ...
Asian Passenger
Bye Bye British Airways - worst customer service ever. Their check-in desk made us miss our check-in time at LHR and after filing customer reclamation they pretty much told us where to shove it. cost us almost 1K€ to buy new tickets via one of ...
Jatta
Dear BA, I am sitting on a flight from Tel Aviv to London. It is half way through the journey and in my many many years of flying BA I had the worst meal experience I have ever had. In my silent debate with myself I was wondering if I should stay ...
Peter
Flew United Airlines from San Francisco to Washington Dulles and connected to British Airways to fly Dulles to London Heathrow. This will be the last time I do that.  Upon arrival to Heathrow, I noticed that my luggage did not make the trip with ...
Anthony
On June 3rd at about 6:30am, I got to Heathrow to catch my flight to Italy. I only had my carry on bag as my main luggage went from Toronto all the way to Italy so I had no bags to check. I went to a BA rep to get my passport checked and whatnot. He ...
Nicole
The worst possible experience with British Airways that took over 36 hours to get to.... no resolution. My guest was supposed to fly from Granada Spain to Washington DC. She was not allowed to check in because of incompetence of an agent in the ...
Aleksey Kulikov
I was traveling with my wife and 7 month old daughter, while I was helping my wife make my daughter comfortable I requested for a glass of warm water, the stewardess who was busy chatting up another passenger on what sushi she likes, asked me to get ...
Allen

Latest Tweets

ba__sucks RT @Dallasmcintosh: In my personal opinion. There is nothing British about the way business is being conducted #BritishAirways #BABetreyal
ba__sucks RT @CrmRapha: Thoroughly clean and sanitised they said...filthy aircraft and I wiped my area myself, the wipes were brown so there’s no way…
ba__sucks RT @bettyredondo: The way #britishairways has treated its staff should send shivers down everyone’s spines: it marks a chilling change in i…
ba__sucks How to claim back your travel after coronavirus cancellations? #britishairways https://t.co/FnQwqKutB9 https://t.co/5qTw58qmbg