Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Time to Rethink Your Travel Plans if you are Planning to Fly British Airways this Summer

Heathrow Terminal 5 Baggage Reclaim

Travellers planning to fly with BA this summer might like to rethink their travel plans after BA staff have voted to strike over unfair pay and conditions.

BA are accused of using fire and rehire practices during the pandemic to reduce wages.

Staff are keen to have this pay cut reversed especially after all the abuse they have endured from irate customers during the pandemic and a spate of IT failures.

For more information see: https://www.theguardian.com/business/2022/jun/23/heathrow-faces-summer-strikes-as-unions-demand-pay-cut-is-reinstated

Update: It appears at least some stike action has been averted after a pay deal has been struck with workers.

enfrdeitjaptrues

Your Stories

I'm in Heathrow Airport. Just arrived from San Francisco, waiting for my connecting flight to Milan, which of course, is late. Just few considerations regarding the 10 hours San Francisco - London flight: 1) Very full, fairly old and slightly dirty ...
Enrico R
We booked a package holiday through BA and have just had the most awful and upsetting experience. Firstly we booked for disability assistance for myself - I have RA and Fibromyalgia and for our sons who both have autism and anxiety- we did not ...
Sarah Redmond
Dear British Airways, I suggest you remove the word 'British' from your name. Just 'Airways' describes far more accurately the quality of your shabby airline and why drag the rest of us in Britain down with you? I don't think there are many British ...
David Allsopp
I was traveling with my wife and 7 month old daughter, while I was helping my wife make my daughter comfortable I requested for a glass of warm water, the stewardess who was busy chatting up another passenger on what sushi she likes, asked me to get ...
Allen
I had book tickets for my family and I. 4 tickets for My wife and two kids. flying from NYC to London. a few days before we fly my wife has a medical emergency, so I call BA so I can change her flight. The Rep tells me that it will cost $275 plus a ...
Eamonn Ryan
I lost my phone at the business lounge. When I told an aircrew about the lost phone as soon as I got into the airplane, somebody called the lounge. Luckily, I was told that my lost phone was found at the lounge and my name will be attached to the ...
Hyungchul Kim
To this airline, all passengers are a major inconvenience, between, them taking your payment and dumping you off at your destination.Such is the arrogance of the airline, you must demonstrate to them, that it is a privilage for YOU to fly with ...
ISB
I am part of a touring band, last Friday we had a gig in Frankfurt. My bass, as always, goes in the hold, I arrived in Frankfurt, bass didn't show up. Had to use a borrowed instrument that night. Returned to London the next day. They sent my bass to ...
Laurence Cottle
My wife and I honeymooned to Spain from the US and flew BA on the leg home to NYC through Heathrow.  Probably one of the worst mistakes we've ever made.  Both our bags have been lost.  Customer service has given us different ...
Jay
Long story short: Bought return flights to and from London Heathrow to Brussels and also a hotel for two nights (via British Airways) which came to a total of £246.I had to cancel my trip and expected to pay a cancellation fee.However, British ...
Con

Latest Tweets

ba__sucks RT @Flight_Refunds: If you've had flight disruption in the last 6 years, you could be entitled to over £500 pp in compensation- https://t.c…
ba__sucks RT @_AndersonLeigh: Been on 4 flights with @British_Airways this month and 3 have been delayed! 👍 Doing well #BA #BAsuck #verybritishproble
ba__sucks RT @andy_boniface: .@British_Airways Finally, having held my money hostage for 435 days and 138 days after cancelling my September flight I…
ba__sucks RT @askew_mike: #BAsuck after cancelling my flight BA are offering just to pay 250 Euros EU compensation. But not refund the flight ticket.…