Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Claiming Back Travel Costs after Coronavirus Cancellations

Coronavirus

Plans have been disrupted for many travellers due to the Coronavirus pandemic with the airline companies being particularly hard hit.

Given the uncertainty with lock-downs to varying degrees across most jurisdictions, it seems reasonable for airlines to refund the cost of flights if they can't provide the flight on the agreed date.

Unfortunately, many airlines seem to be hanging on to customers money and offering vouchers or credits for future airline travel at some unknown date.

Airline customers are left out of pocket wondering if the airline companies will survive the crisis to honour these vouchers or credits.

At least one British Airways customer who contacted me this week is in this situation, holding approximately £1200 of British Airways vouchers that he has repeatedly but unsuccessfully tried to use to purchase new travel. He has been unsuccessful trying to contact British Airways by phone and is asking what options are available.

After you have made reasonable attempts to recover your money from the airline, my suggested options include:

  • contacting your banking provider to reverse the transaction on your credit card (assuming you used a credit card to pay for the travel)
  • pursuing a claim via the CEDR which will cost you £25 if you are unsuccessful
  • pursuing a claim via the small claims court (which may be difficult or impossible if you live outside the UK)
  • finding some professional help with your claim

Professional help is available e.g. there is some excellent advice on the Bott and Co. website including:

  • It is specifically EU Regulation 261 laws relating to cancelled flights that are relevant for cancellations relating to Coronavirus. Under this law, you are legally entitled to a refund within seven days equal to the price you paid for your ticket.
  • This law applies to flights that would have departed from the EU or arrive in the EU on an EU based airline.
  • The United Kingdom is still part of the EU until the end of 2020, so the above criteria apply at a minimum to all EU and UK based airlines.

Bott and Co. can pursue a claim on your behalf and they have a very high success rate. They charge 25% of the refund amount recovered in successful claims and charge nothing if they are unsuccessful.

I am not affiliated with Bott and Co. but they do seem to be the experts at this.

enfrdeitjaptrues

Your Stories

I had book tickets for my family and I. 4 tickets for My wife and two kids. flying from NYC to London. a few days before we fly my wife has a medical emergency, so I call BA so I can change her flight. The Rep tells me that it will cost $275 plus a ...
Eamonn Ryan
I paid 78 Euros for an early seat assignment on BA. Later I changed to another flight and discovered that the fee is non refundable. What a rip-off! to charge a fee in the first place, but to not refund it when you don't fly is even worse! I hope I ...
J Johnson
On June 3rd at about 6:30am, I got to Heathrow to catch my flight to Italy. I only had my carry on bag as my main luggage went from Toronto all the way to Italy so I had no bags to check. I went to a BA rep to get my passport checked and whatnot. He ...
Nicole
I've flown BA for many years but this year that has changed. Along with Flybe, they are the worst airline I've ever used. This year started with a family holiday to Tampa, from Jersey (via Gatwick). Our flight from Jersey to Gatwick was scheduled ...
TR
Five days after arrival in Italy without Luggage!! British Airways lost my bag at Heathrow. They finally found it, got it to Rome, and turned it over to a courier more than 72 hours ago. The BA-Lost Luggage number has been disconnected. No one ...
Michael Wilder
I had a semi flexible ticket from london to Brussels. I was sick during the night and assumed that I would be able to use the ticket for another flight (ticket was over £338 - I am a gold member) - how wrong was I! BA treats "no shows" as ...
jutta
Having gone through the experience of trying to use my AVIOs miles, and then having gone through the internet and found the number of people disgusted with British Airways, I think we need to have a more organized approach to blackballing this ...
George Christakis
After years of being a loyal customer of BA and accruing over 500k (now) Avios points over the years AND 2 voucher companions in the last 18 months, I decided its about time I made the most of these 'rewards'. Having been looking for reward flights ...
RedScopeAlpha
2019 started out with a momentous life changing revelation for me. I had taken a DNA test half hoping I would be able to confirm the identify of my father who I had never known. I am 73 and had not until now been particularity interested in the matt...
Richard Bond
Lost a very important bag. Customer service is worthless. Absolutely worthless. No help at all. I'm screwed big time.
Chuck

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