Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Claiming Back Travel Costs after Coronavirus Cancellations

Coronavirus

Plans have been disrupted for many travellers due to the Coronavirus pandemic with the airline companies being particularly hard hit.

Given the uncertainty with lock-downs to varying degrees across most jurisdictions, it seems reasonable for airlines to refund the cost of flights if they can't provide the flight on the agreed date.

Unfortunately, many airlines seem to be hanging on to customers money and offering vouchers or credits for future airline travel at some unknown date.

Airline customers are left out of pocket wondering if the airline companies will survive the crisis to honour these vouchers or credits.

At least one British Airways customer who contacted me this week is in this situation, holding approximately £1200 of British Airways vouchers that he has repeatedly but unsuccessfully tried to use to purchase new travel. He has been unsuccessful trying to contact British Airways by phone and is asking what options are available.

After you have made reasonable attempts to recover your money from the airline, my suggested options include:

  • contacting your banking provider to reverse the transaction on your credit card (assuming you used a credit card to pay for the travel)
  • pursuing a claim via the CEDR which will cost you £25 if you are unsuccessful
  • pursuing a claim via the small claims court (which may be difficult or impossible if you live outside the UK)
  • finding some professional help with your claim

Professional help is available e.g. there is some excellent advice on the Bott and Co. website including:

  • It is specifically EU Regulation 261 laws relating to cancelled flights that are relevant for cancellations relating to Coronavirus. Under this law, you are legally entitled to a refund within seven days equal to the price you paid for your ticket.
  • This law applies to flights that would have departed from the EU or arrive in the EU on an EU based airline.
  • The United Kingdom is still part of the EU until the end of 2020, so the above criteria apply at a minimum to all EU and UK based airlines.

Bott and Co. can pursue a claim on your behalf and they have a very high success rate. They charge 25% of the refund amount recovered in successful claims and charge nothing if they are unsuccessful.

I am not affiliated with Bott and Co. but they do seem to be the experts at this.

enfrdeitjaptrues

Your Stories

On my way to Bucharest I had 2 bags, my handbag and shopping from the duty free. When I arrived to board one person called Holly told me I can only have 2 BAGS INCLUDING DUTY FREE and hand bag. This Holly continued “and this is generous”. Are ...
Andreea B
After my suitcase was delayed for 3 days on a 5 day trip to Rome, British Airways have done nothing but make my life a misery. They gave me no money at the airport to buy essential items and I cannot get hold of anyone to get reimbursed for the ...
K.E.W
My story can be listened on: http://www.youtube.com/watch?v=tVxP0ZCQK1w Also embedded here for convenience: {youtube}tVxP0ZCQK1w{/youtube}
Jorma Heikkila
Three years ago we were forced into a downgrade from First to Business on a trip from Phoenix to LHR. Once again, this week on an AA code share from LHR to PHL we were again forced into a downgraded from First to Business. Trying to get a refund of ...
Joe Furlong
I am sitting at Nice airport starving hungry and dying of thirst. My flight was canceled yesterday due to the air strike. That I can understand is not BA's fault. But I was told this mroning to make my way to the airport as my flight was scheduled ...
Linda Ormes
Dear British Airways, I suggest you remove the word 'British' from your name. Just 'Airways' describes far more accurately the quality of your shabby airline and why drag the rest of us in Britain down with you? I don't think there are many British ...
David Allsopp
I flew BA from Atlanta to Heathrow with my 11 year old daughter. We had to sit in different areas - no attempt by BA to sit us even remotely near each other. OK seating is sometimes difficult.The real issue is that BA cabin staff were sweetness ...
John Weir
I lost my phone at the business lounge. When I told an aircrew about the lost phone as soon as I got into the airplane, somebody called the lounge. Luckily, I was told that my lost phone was found at the lounge and my name will be attached to the ...
Hyungchul Kim
By the time you spend your points and pay the cash fees, you are better off paying cash to fly on another airline.
Bob Ainge
Five days after arrival in Italy without Luggage!! British Airways lost my bag at Heathrow. They finally found it, got it to Rome, and turned it over to a courier more than 72 hours ago. The BA-Lost Luggage number has been disconnected. No one ...
Michael Wilder

Latest Tweets

ba__sucks RT @Dallasmcintosh: In my personal opinion. There is nothing British about the way business is being conducted #BritishAirways #BABetreyal
ba__sucks RT @CrmRapha: Thoroughly clean and sanitised they said...filthy aircraft and I wiped my area myself, the wipes were brown so there’s no way…
ba__sucks RT @bettyredondo: The way #britishairways has treated its staff should send shivers down everyone’s spines: it marks a chilling change in i…
ba__sucks How to claim back your travel after coronavirus cancellations? #britishairways https://t.co/FnQwqKutB9 https://t.co/5qTw58qmbg