Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Record Breaking Fine after British Airways Data Breach

Credit Card Data Breach

British Airways are facing a £183 million fine after a data breach in 2018 where the personal data, including names, addresses, credit card numbers and travel details of approximately 500,000 customers was breached.

This will be the largest fine ever imposed by the Information Commissioner’s Office (ICO).

The recently introduced GDPR rules allow a company to be fined up to a maximum of 4% of of its turnover.

British Airways has 28 days to appeal.

October 2020 Update: The ICO has fined British Airways £20m for failing to protect the personal and financial details of more than 400,000 of its customers. Even though the fine was reduced to take into account the economic impact on the airline from Covid-19, it is still the largest penalty the ICO has ever issued.

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Your Stories

With a "Stumpenfuhrer" marching up and down every few seconds eagle-eyeing if all our seat belts were fastened and (minus a whip) harshly chastising anyone whose was not or indeed any slight infraction of any little rule, praising the well-dressed ...
Patricio
My flight was overbooked and I was placed on standby at the airport although I had been trying to check-in online without success since the previous evening and arrived in plenty of time for my flight. I was finally given a seat at the gate however ...
N S Brown
I would like to share an interesting experience. On Feb 1, 2014 we have booked our flight to Miami.   On Feb 16th, 2014 we have paid to select seats on the plane London-Miami-London. We had the pre-selected seats on the way to Miami but BA failed ...
Eric Hubert
I traveled on BA from San Francisco to Moscow through Heathrow in May of this year.  When I received my luggage (which is was only six months old at the time) it had a smashed corner.  I filed my claim.  BA insists that I follow a ...
Michael Ruckman
What is more serious, to cheat someone out of a large sum or to cheat numerous people out of small amounts? I was downgraded against my will (BA009, 30.12.14) due to BA’s aggressive overselling of seats and my repeated demands for compensation ...
Rene Neef
I had boarded from new delhi in the mid of the night, they served a simple bread butter breakfast and landed in London. And after 2 hours layoff in heathrow I took another british airways flight to Washington DC,2.5 hrs after borarding the flight ...
Praveen
Viewpoint: Regarding the Michael Brown incident Get served liquor then get arrested... limeys? Sounds set-uppish to me... God bless Andrew Jackson and Lafitte for whoopin their Brit A_ _es! DONT FLY BA! 
EL BRUJO
We had a broken seat for a 12 hr flight in premium economy, fixed in one position, result of complaint was appalling service, rude, arrogant and dismissive, problem ignored until 20 mins before landing when handed ipad and told to write complaint to ...
Liz
I had a semi flexible ticket from london to Brussels. I was sick during the night and assumed that I would be able to use the ticket for another flight (ticket was over £338 - I am a gold member) - how wrong was I! BA treats "no shows" as ...
jutta
In September I was served a premium economy meal on a BA flight from JFK that was so bad it choked me. After lengthy correspondence I gave up on both customer relations and their CEO, Keith Williams, and filed a County Court Claim against them. It ...
John Evans

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ba__sucks RT @Flight_Refunds: If you've had flight disruption in the last 6 years, you could be entitled to over £500 pp in compensation- https://t.c…
ba__sucks RT @_AndersonLeigh: Been on 4 flights with @British_Airways this month and 3 have been delayed! 👍 Doing well #BA #BAsuck #verybritishproble
ba__sucks RT @andy_boniface: .@British_Airways Finally, having held my money hostage for 435 days and 138 days after cancelling my September flight I…
ba__sucks RT @askew_mike: #BAsuck after cancelling my flight BA are offering just to pay 250 Euros EU compensation. But not refund the flight ticket.…