Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Record Breaking Fine after British Airways Data Breach

09 July 2019

Credit Card Data Breach

British Airways are facing a £183 million fine after a data breach in 2018 where the personal data, including names, addresses, credit card numbers and travel details of approximately 500,000 customers was breached.

This will be the largest fine ever imposed by the Information Commissioner’s Office (ICO).

The recently introduced GDPR rules allow a company to be fined up to a maximum of 4% of of its turnover.

British Airways has 28 days to appeal.

October 2020 Update: The ICO has fined British Airways £20m for failing to protect the personal and financial details of more than 400,000 of its customers. Even though the fine was reduced to take into account the economic impact on the airline from Covid-19, it is still the largest penalty the ICO has ever issued.