Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Some Advice for British Airways Management

British Airways 747Rowan Jackson has some great advice for British Airways which he shared recently on Linked In.

Rowan flies frequently with British Airways and is a member of the British Airways Future Lab which is supposed to be how British Airways obtains detailed feedback from customers. Unfortunately, it sounds like the feedback is falling on deaf ears.

The article has struck a chord with the travelling public and has been liked over 12,000 times as at the end of July.

Obviously, change is needed and as Rowan says, it might not be too late to save the Airline from disaster assuming someone is still left to listen to the advice.

Your Stories

On June 3rd at about 6:30am, I got to Heathrow to catch my flight to Italy. I only had my carry on bag as my main luggage went from Toronto all the way to Italy so I had no bags to check. I went to a BA rep to get my passport checked and whatnot. He ...
Nicole
We booked a package holiday through BA and have just had the most awful and upsetting experience. Firstly we booked for disability assistance for myself - I have RA and Fibromyalgia and for our sons who both have autism and anxiety- we did not ...
Sarah Redmond
I had the questionable pleasure of travelling with British Airways and getting to trail one of their "happiness blankets", it sounded like a great idea, it looked like a great idea but it smelt like a terrible one! I've no idea where they stored ...
Dan Jones
After the July 2014 fiasco where BA lost the luggage of 1000 passengers, BA has managed to fail yet again. I took flight BA099 from T5 London to Toronto 16 December 2015 with some 200 passengers. Upon arrival in Toronto and after watching an empty ...
Livid in Toronto
Even when I call BA silver line, wait times exceed 45 minutes in the US. This is ridiculous as no one has 45 min during the day to wait. How poor and uncaring can BA be? Every time you call they say they are experiencing long wait times and they ...
Vikram
Tuesday, September 15, 2015 British Airways BA15 Confirmed 9:35 PM Depart Heathrow, London United Kingdom LEISURE ...
Geoff Luxton
Bye Bye British Airways - worst customer service ever. Their check-in desk made us miss our check-in time at LHR and after filing customer reclamation they pretty much told us where to shove it. cost us almost 1K€ to buy new tickets via one of ...
Jatta
On Saturday 23 March 2013, I boarded my scheduled flight BA0057 from Heathrow to Johannesburg with the idea of holiday still excited in my mind. The plane took off and about 3 hours in the pilot come on asking if there are any doctors on board. ...
Damien
I purchased a ticket London Heathrow to Santiago, Chile on Wednesday 11 January 2022 at 22:15 to return on 8 March 2022 Ref : 2RYCSY. As an orthodox Jew I can only eat kosher food so I ordered a Kosher meal for the 14-hour flight. I arrived at ...
Sol Brummer
My friend Doug and I flew from Orlando to London, via Miami. We arrived in London to find that our golf clubs and suitcases had not made the trip with us. The Customer Service agent at Heathrow told us that the bags were in Miami. She gave us a ...
Jeff Elledge

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ba__sucks RT @Flight_Refunds: If you've had flight disruption in the last 6 years, you could be entitled to over £500 pp in compensation- https://t.c…
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ba__sucks RT @atanascu: Hello @British_Airways. We are still waiting for the future travel vouchers refunds even after two years. How much longer are…