Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Some Advice for British Airways Management

British Airways 747Rowan Jackson has some great advice for British Airways which he shared recently on Linked In.

Rowan flies frequently with British Airways and is a member of the British Airways Future Lab which is supposed to be how British Airways obtains detailed feedback from customers. Unfortunately, it sounds like the feedback is falling on deaf ears.

The article has struck a chord with the travelling public and has been liked over 12,000 times as at the end of July.

Obviously, change is needed and as Rowan says, it might not be too late to save the Airline from disaster assuming someone is still left to listen to the advice.

enfrdeitjaptrues

Your Stories

I needed to get a ticket from BWI to LHR in an off-peak season. With BA, I could use 50,000 miles and pay $550 or else just pay $660. So this "free" ticket was worth all of $110. No way. Instead, I booked a ticket with United Airlines from IAD to ...
Mark Samonds
I have never encountered such atrocious customer service. The Civil Avation Authority could not help me, because they have no legal power themselves over BA. So, take your claim to the County Court (a small fee), or contact CEDR. BA are currently ...
Derek B Scott
Edwin Lim My wife and my Premium Economy flight was cancelled on the 19th of Dec 2015 and rebooked on ANA Economy. Your ground staff told me that I will be compensated with the difference between British Airways Premium Economy flight ($3500) and ...
Edwin
Three years ago we were forced into a downgrade from First to Business on a trip from Phoenix to LHR. Once again, this week on an AA code share from LHR to PHL we were again forced into a downgraded from First to Business. Trying to get a refund of ...
Joe Furlong
Yesterday I took a flight from Dublin to Heathrow, which got delayed by an hour, which I was told is typical for that particular flight route. This in itself was not a real problem, but what happened on arrival was entirely avoidable. Apparently as ...
Remy
I booked a flight from Fresno, Ca to Barcelona Spain and All the airlines gave me my seat number BUT British Airways said I had to pay 86 dollars for my wife and I (in 70's) or wait until 24 hours before flight and then they said we may not sit ...
Robert R. Watts
I was flying with them to get to Madrid, and had to spend the night in madrid to catch a flight to Athens, the plane had engine trouble and they could not get me to Madrid on time the next morning to catch my connection. I told them that at the ...
Daniel Le
Just booked flights with BA - first of all website journey was shocking (actually Easy Jets is much much better) and it kept booting me out half way through and it took 5 attempts to book long haul from Glasgow to Vegas. When it finally let me book ...
Khogg
Viewpoint: Regarding the Michael Brown incident Get served liquor then get arrested... limeys? Sounds set-uppish to me... God bless Andrew Jackson and Lafitte for whoopin their Brit A_ _es! DONT FLY BA! 
EL BRUJO
I lost my phone at the business lounge. When I told an aircrew about the lost phone as soon as I got into the airplane, somebody called the lounge. Luckily, I was told that my lost phone was found at the lounge and my name will be attached to the ...
Hyungchul Kim

Latest Tweets

ba__sucks RT @Dallasmcintosh: In my personal opinion. There is nothing British about the way business is being conducted #BritishAirways #BABetreyal
ba__sucks RT @bettyredondo: The way #britishairways has treated its staff should send shivers down everyone’s spines: it marks a chilling change in i…
ba__sucks How to claim back your travel after coronavirus cancellations? #britishairways https://t.co/FnQwqKutB9 https://t.co/5qTw58qmbg