- Created: Sunday, 30 July 2017 12:09
Rowan Jackson has some great advice for British Airways which he shared recently on Linked In.
Rowan flies frequently with British Airways and is a member of the British Airways Future Lab which is supposed to be how British Airways obtains detailed feedback from customers. Unfortunately, it sounds like the feedback is falling on deaf ears.
The article has struck a chord with the travelling public and has been liked over 12,000 times as at the end of July.
Obviously, change is needed and as Rowan says, it might not be too late to save the Airline from disaster assuming someone is still left to listen to the advice.