Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Passenger vs British Airways: Legal Help Required

10 December 2014

We have recently been contacted by a passenger who is taking legal action against British Airways and needs help.

If other BA passengers can share their experience about unreasonable delays particularly where BA claim staff sickness was a contributing factor, this could be very useful.

The passenger needs to stay anonymous at this stage for legal reasons but information emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. will be promptly forwarded.

Ideally, information is needed within the next week (i.e. before the middle of December 2014).

Hopefully I will have more to report on this story at some stage in future.

Update: The passenger won his case and hopefully I will have more details to report on this later.