Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Passenger vs British Airways: Legal Help Required

Gavel

We have recently been contacted by a passenger who is taking legal action against British Airways and needs help.

If other BA passengers can share their experience about unreasonable delays particularly where BA claim staff sickness was a contributing factor, this could be very useful.

The passenger needs to stay anonymous at this stage for legal reasons but information emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. will be promptly forwarded.

Ideally, information is needed within the next week (i.e. before the middle of December 2014).

Hopefully I will have more to report on this story at some stage in future.

Update: The passenger won his case and hopefully I will have more details to report on this later.

enfrdeitjaptrues

Your Stories

My wife and I flew BA from Orlando, Florida to Edinburgh. Our tickets required us to bus from Gatwick to Heathrow for the connection. This was a problem for my wife, as her knees were giving her fits. So we explained to the ticket agent in Orlando ...
Jeff Elledge
I traveled from Hong Kong to LHR on BA in bsuiness class. During the flight my suitcase was damaged. I filed the complaint upon arrival at LHR. It's been over a month and i finally got contacted by BA, after having hounded them for weeks. I have ...
Andreas
Travel on 28/03/16 from Heathrow to Frankfurt  Summary: BA have just screwed up big time, totally ruining our holiday. Unbelievable as it may sound, our experience was as follows: Cancel our first flight and push us to next day Block us ...
Ray Collington
We booked a package holiday through BA and have just had the most awful and upsetting experience. Firstly we booked for disability assistance for myself - I have RA and Fibromyalgia and for our sons who both have autism and anxiety- we did not ...
Sarah Redmond
After my suitcase was delayed for 3 days on a 5 day trip to Rome, British Airways have done nothing but make my life a misery. They gave me no money at the airport to buy essential items and I cannot get hold of anyone to get reimbursed for the ...
K.E.W
I have travelled in all kinds of airlines and rate British Airways as the absolute worst. In my case they refused to board me my flight because I did not have a transit visa... when infomed about all the calls I had made to British Airways, the ...
Naven
I've flown BA for many years but this year that has changed. Along with Flybe, they are the worst airline I've ever used. This year started with a family holiday to Tampa, from Jersey (via Gatwick). Our flight from Jersey to Gatwick was scheduled ...
TR
Dear BA, I am sitting on a flight from Tel Aviv to London. It is half way through the journey and in my many many years of flying BA I had the worst meal experience I have ever had. In my silent debate with myself I was wondering if I should stay ...
Peter
A terrible airline that treats customers like units, takes greed and rudeness to another level, and their so called customer relations managers are an utter disgrace, to think they are Britains flagship carrier is a very sad indictment as to how ...
simon holmes
Pre-booked a seat at a price for a friend, and on check-in, seat was not available.  Demanded a refund, and one idiot told me the payment will be made to refund the money, and they were sorry for the inconvenience. Later, and much later some ...
I S Bhandal

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ba__sucks RT @Dallasmcintosh: In my personal opinion. There is nothing British about the way business is being conducted #BritishAirways #BABetreyal
ba__sucks RT @bettyredondo: The way #britishairways has treated its staff should send shivers down everyone’s spines: it marks a chilling change in i…
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