Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Passenger vs British Airways: Legal Help Required

Gavel

We have recently been contacted by a passenger who is taking legal action against British Airways and needs help.

If other BA passengers can share their experience about unreasonable delays particularly where BA claim staff sickness was a contributing factor, this could be very useful.

The passenger needs to stay anonymous at this stage for legal reasons but information emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. will be promptly forwarded.

Ideally, information is needed within the next week (i.e. before the middle of December 2014).

Hopefully I will have more to report on this story at some stage in future.

Update: The passenger won his case and hopefully I will have more details to report on this later.

enfrdeitjaptrues

Your Stories

You will not believe this!! i have been flying for 20 years and today on BA56 leaving 20:20 from JNB to LHR I have had the worst ever known treatment from WILL- tall, white, Manchester accent, early 30s cabin member who got in my face as I was ...
Pierre De Villiers
A terrible airline that treats customers like units, takes greed and rudeness to another level, and their so called customer relations managers are an utter disgrace, to think they are Britains flagship carrier is a very sad indictment as to how ...
simon holmes
I checked in online but there was an 'error' when printing out my boarding pass so I was prompted to get a print-out at the airport. However when I got there they would not print it out stating that I had missed a check-in cut off time by two ...
R.L.
Last week on a flight from Amsterdam to London, my cabin bag was put in the hold as the overhead lockers were full. On landing in London, as the aircraft was waiting for the aerobridge, I watched with curiosity and trepidation (Murphy's Law!) from ...
Mrs Venkatesh
Landed in Dublin from the US with no luggage. I've now been here 6 days still with no luggage and no updates. Customer service does not exist - the number goes to India who transfers me to a phone number that just rings and rings and rings. I have ...
LAURA J GREENBAUM
By the time you spend your points and pay the cash fees, you are better off paying cash to fly on another airline.
Bob Ainge
Terrible. I have been trying to have a flight cancelled since November. The booking allowed cancellation and refund of avios and cash used. I have called numerous times to be told by an automated system I would call back as they're busy. On the four ...
John
My wife and I booked Premium Economy seats on a British Airways (BA) Heathrow-to-Chicago flight because our travel "day" was going to last 30 hours if all went well. Upon boarding, she reported her seat as malfunctioning. Flight attendants ...
Bill Murphy
Flew United Airlines from San Francisco to Washington Dulles and connected to British Airways to fly Dulles to London Heathrow. This will be the last time I do that.  Upon arrival to Heathrow, I noticed that my luggage did not make the trip with ...
Anthony
Some time ago, I cheerfully signed up for the British Airways Visa card, with its offer of 100,000 miles and - if I charged $30,000 to the card in the first year - a free companion ticket.  I guess I should have listened to my old ma's sage advice ...
Phil C

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ba__sucks Surely a recipe for disaster when #britishairways are screwing staff and passengers alike. https://t.co/I6dD7lNWNy
ba__sucks Would the last person at #britishairways please switch the lights off when they leave. https://t.co/PCqQG8MIdw
ba__sucks RT @MFUnite: We need decent pay, not just #britishairways staff travel. £12,192 salary below national living wage. Half year profit up £146…