Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Passenger vs British Airways: Legal Help Required

Gavel

We have recently been contacted by a passenger who is taking legal action against British Airways and needs help.

If other BA passengers can share their experience about unreasonable delays particularly where BA claim staff sickness was a contributing factor, this could be very useful.

The passenger needs to stay anonymous at this stage for legal reasons but information emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. will be promptly forwarded.

Ideally, information is needed within the next week (i.e. before the middle of December 2014).

Hopefully I will have more to report on this story at some stage in future.

Update: The passenger won his case and hopefully I will have more details to report on this later.

enfrdeitjaptrues

Your Stories

My wife and I flew BA from Orlando, Florida to Edinburgh. Our tickets required us to bus from Gatwick to Heathrow for the connection. This was a problem for my wife, as her knees were giving her fits. So we explained to the ticket agent in Orlando ...
Jeff Elledge
I needed to get a ticket from BWI to LHR in an off-peak season. With BA, I could use 50,000 miles and pay $550 or else just pay $660. So this "free" ticket was worth all of $110. No way. Instead, I booked a ticket with United Airlines from IAD to ...
Mark Samonds
Strange way of dealing by BA. BA Call Centre confirmed its possible to travel on BA with our available documents. On the day of travel.. boarding declined. 15 families are declined the same way. Travelling with Kids in the early hours is not an easy ...
Gnaneshwar
I have never encountered such atrocious customer service. The Civil Avation Authority could not help me, because they have no legal power themselves over BA. So, take your claim to the County Court (a small fee), or contact CEDR. BA are currently ...
Derek B Scott
I, from an inside view point, understand that problems happen within the airline Industry. But it is how you resolve them that counts. On a recent weekend break to Frankfurt booked on BA, I was shocked how shabby the planes were. BA cancelled our ...
James Feeney
My baggage is missing because I was given the wrong baggage tag by one of the BA staff at the check in, which makes the tracing of my baggage so difficult. Even worse is their customer service, I have been phoning them in overseas phone rates. ...
Ying Zou
Flying back from Catania, Sicily to Gatwick last Monday June 17th,BA 2595 the absolute minimum of leg space, quite a lot tighter than Ryanair or Easyjet. By the time the drinks trolley got to me in row 18 there was no white wine left to purchase! A ...
James Delaney
Flew United Airlines from San Francisco to Washington Dulles and connected to British Airways to fly Dulles to London Heathrow. This will be the last time I do that.  Upon arrival to Heathrow, I noticed that my luggage did not make the trip with ...
Anthony
Tuesday, September 15, 2015 British Airways BA15 Confirmed 9:35 PM Depart Heathrow, London United Kingdom LEISURE ...
Geoff Luxton
British Airways and the sarnies saga: http://cyprus-mail.com/2017/03/19/british-airways-sarnies-saga/ Thanks Brian, this is an interesting read on the current status of BA. I had no idea easyJet and Ryanair both now carry more passengers than ...
Brian Lait

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