Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

British Airways Reaches New Low in Customer Care

Nuts

British airways has reached a new low in their lack of customer care by failing to look after a young passenger with a life threatening nut allergy.

Mollie Hyams, who was 5 years old at the time of the incident, and her family were bullied into leaving the plane after a request was made not to serve nuts on the flight due to Mollie's allergy.

There was a similar situation handled very differently on a recent Ryanair flight. Ryanair were notified of 4 year old Fae Platten's nut allergy, made several announcements to passengers and ensured that no nuts were sold on the particular flight. Despite the warnings, a passenger four rows away failed to comply and Fae suffered an attack after breathing the contaminated air. Her face became swolen, she lost consciousness and needed hospital treatment once the flight landed. The passenger has been banned from flying with Ryanair for two years.

See the Daily Mail and the Telegraph websites for more information.

enfrdeitjaptrues

Your Stories

BA lost my luggage. Found it a few days later after I was constantly on the phone demanding them to call the baggage handling department. Once they had found it, they wouldn't get it on the next available flight. I am still waiting! Customer service ...
Lily
Travel on 28/03/16 from Heathrow to Frankfurt  Summary: BA have just screwed up big time, totally ruining our holiday. Unbelievable as it may sound, our experience was as follows: Cancel our first flight and push us to next day Block us ...
Ray Collington
So on June 18th I had a flight from Newcastle International Airport to Heathrow, then onwards to Philadelphia. The Philadelphia flight was supposed to depart Heathrow at 17:20pm. At about 16:30pm I was informed that I needed to contact the airline, ...
Adam
So I bought seven round trip tickets for my family from London to Miami as well as round trips for them and other family members from Miami to Liberia, Costa Rica. Tickets all bought and paid for well in advance. Bought in August 2019 for our family ...
Harry W. Budge III
On the way back from NY to London, my original seat had some problem with the in-flight entertainment system. So, I was upgraded to the Premium Economy. I was happy with my original seat and for me, economy and "premium" economy makes no difference. ...
S. Mun
ATL to DUR & back (11/2019 - 12/2019) Annoyingly LONG safety 'comedy' video. Was barely tolerable the first viewing, 3 more along the line became extremely tedious. Breakfasts are basically a tin full of garbage. They dicked around at LHR for ...
srohrer
On my way to Bucharest I had 2 bags, my handbag and shopping from the duty free. When I arrived to board one person called Holly told me I can only have 2 BAGS INCLUDING DUTY FREE and hand bag. This Holly continued “and this is generous”. Are ...
Andreea B
I have never encountered such atrocious customer service. The Civil Avation Authority could not help me, because they have no legal power themselves over BA. So, take your claim to the County Court (a small fee), or contact CEDR. BA are currently ...
Derek B Scott
My wife and I booked Premium Economy seats on a British Airways (BA) Heathrow-to-Chicago flight because our travel "day" was going to last 30 hours if all went well. Upon boarding, she reported her seat as malfunctioning. Flight attendants ...
Bill Murphy
My own personal reasons for finding this wonderful website:1.  On a business trip to London from Los Angeles (10 hours plus), I was downgraded from Business Class to Economy because of British Airways overbooking.  2.  No apology or even sympathy ...
Douglas Wood

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