Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

British Airways Reaches New Low in Customer Care

Nuts

British airways has reached a new low in their lack of customer care by failing to look after a young passenger with a life threatening nut allergy.

Mollie Hyams, who was 5 years old at the time of the incident, and her family were bullied into leaving the plane after a request was made not to serve nuts on the flight due to Mollie's allergy.

There was a similar situation handled very differently on a recent Ryanair flight. Ryanair were notified of 4 year old Fae Platten's nut allergy, made several announcements to passengers and ensured that no nuts were sold on the particular flight. Despite the warnings, a passenger four rows away failed to comply and Fae suffered an attack after breathing the contaminated air. Her face became swolen, she lost consciousness and needed hospital treatment once the flight landed. The passenger has been banned from flying with Ryanair for two years.

See the Daily Mail and the Telegraph websites for more information.

enfrdeitjaptrues

Your Stories

After multiple very painful calls to booking to deal with bored and annoyed customer service people, we got five tickets from Washington D.C. to Geneva for a family vacation, using miles and two vouchers. The total price of our "free" tickets: ...
Robert Saxton
I flew from Newark to Paris on Dec 7th 2012.   Of course, the first flight was cancelled and the second one delayed but that is not what this is about.   When I got back and went to get reimbursed I discovered that my "travel information" did ...
John Thomas
After my suitcase was delayed for 3 days on a 5 day trip to Rome, British Airways have done nothing but make my life a misery. They gave me no money at the airport to buy essential items and I cannot get hold of anyone to get reimbursed for the ...
K.E.W
Yesterday I took a flight from Dublin to Heathrow, which got delayed by an hour, which I was told is typical for that particular flight route. This in itself was not a real problem, but what happened on arrival was entirely avoidable. Apparently as ...
Remy
Terrible. I have been trying to have a flight cancelled since November. The booking allowed cancellation and refund of avios and cash used. I have called numerous times to be told by an automated system I would call back as they're busy. On the four ...
John
On June 3rd at about 6:30am, I got to Heathrow to catch my flight to Italy. I only had my carry on bag as my main luggage went from Toronto all the way to Italy so I had no bags to check. I went to a BA rep to get my passport checked and whatnot. He ...
Nicole
Such a shame to see the ongoing demise of this once known as 'worlds favourite airline'. I won't spend unnecessary time explaining in minute detail what's happened but instead focus in key facts. 1. Went to change date of paid bus class ticket. ...
Mr K
Flying back from Catania, Sicily to Gatwick last Monday June 17th,BA 2595 the absolute minimum of leg space, quite a lot tighter than Ryanair or Easyjet. By the time the drinks trolley got to me in row 18 there was no white wine left to purchase! A ...
James Delaney
I flew BA and I must say I received top service as I should expect from such a high quality business.  When was the last time you received good service and actually wrote up about it? The cabin crew were amazing. I got exactly what I asked ...
Jordan Cooper
My own personal reasons for finding this wonderful website:1.  On a business trip to London from Los Angeles (10 hours plus), I was downgraded from Business Class to Economy because of British Airways overbooking.  2.  No apology or even sympathy ...
Douglas Wood

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