Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

British Airways fails to make the Top Ten Best Airlines

BA Tails Line Up

Guess which airline didn't make it into the top 10 in the recent "World Airline Awards" according to a recent Daily Mail Australia article.

Yes, that's right... British Airways.

Award winners are decided by travellers from over 160 countries who take part each year in the world’s largest airline passenger satisfaction survey.

Cathay Pacific was awarded first place this year with Qatar Airways in second place and Singapore Airlines in third place.

The complete list of the top 10 best airlines in the world are:

1. Cathay Pacific
2. Qatar Airways
3. Singapore Airlines
4. Emirates
5. Turkish Airlines
6. ANA All Nippon Airways
7. Garuda Indonesia
8. Asiana Airlines
9. Etihad Airways
10. Lufthansa

enfrdeitjaptrues

Your Stories

I've flown BA for many years but this year that has changed. Along with Flybe, they are the worst airline I've ever used. This year started with a family holiday to Tampa, from Jersey (via Gatwick). Our flight from Jersey to Gatwick was scheduled ...
TR
We booked a package holiday through BA and have just had the most awful and upsetting experience. Firstly we booked for disability assistance for myself - I have RA and Fibromyalgia and for our sons who both have autism and anxiety- we did not ...
Sarah Redmond
A terrible airline that treats customers like units, takes greed and rudeness to another level, and their so called customer relations managers are an utter disgrace, to think they are Britains flagship carrier is a very sad indictment as to how ...
simon holmes
So this week (17 March 2013) my wife flies on American to London and then on to Moscow on BA 233.  She gets there fine.  Two days later I happen to look at her American Airlines account (like me, she's Top Tier) and see that her return flight on ...
Phil C
Tried prebooking seat for my wife going back to Thailand. Web site wouldn't let me. Phoned BA. Indian lady less than helpful. Despite me paying for a Premium Economy seat she would only speak to my wife. She speaks less English than the rep. It was ...
Glenn Michael Perry
Travel on 28/03/16 from Heathrow to Frankfurt  Summary: BA have just screwed up big time, totally ruining our holiday. Unbelievable as it may sound, our experience was as follows: Cancel our first flight and push us to next day Block us ...
Ray Collington
I had boarded from new delhi in the mid of the night, they served a simple bread butter breakfast and landed in London. And after 2 hours layoff in heathrow I took another british airways flight to Washington DC,2.5 hrs after borarding the flight ...
Praveen
BA is really the worst airlines to travel in. I cannot make any changes to my online booking! When I call their inefficient customer care service no one picks up. For the cost of their ticket, they ought to be giving a lot more. This is really the ...
MS
Let me preface these comments by saying that I’ve flown 3.25MM air miles since 1975 on just about every airline, everywhere.  On a recent quick (2.5 day) trip to London I choose British Air because I could split my class of service going Business ...
JohnL
What is more serious, to cheat someone out of a large sum or to cheat numerous people out of small amounts? I was downgraded against my will (BA009, 30.12.14) due to BA’s aggressive overselling of seats and my repeated demands for compensation ...
Rene Neef

Latest Tweets

ba__sucks RT @bottandco: We helped a US couple recover #compensation when their #BritishAirways #flight was cancelled. Find out your rights: https://…
ba__sucks Surely a recipe for disaster when #britishairways are screwing staff and passengers alike. https://t.co/I6dD7lNWNy
ba__sucks Would the last person at #britishairways please switch the lights off when they leave. https://t.co/PCqQG8MIdw
ba__sucks RT @MFUnite: We need decent pay, not just #britishairways staff travel. £12,192 salary below national living wage. Half year profit up £146…