Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

British Airways-Qantas Partnership Over

british-airways-planeQantas and British Airways long standing code-share arrangement flying passengers between Australia and the UK comes to an end in March 2013.

Qantas has partnered with Emirates providing passengers with more choice in European destinations via Dubai instead of Singapore.

British Airways seems to be committed to keeping a route open to Australia but have yet to announce who will fly the Singapore to Australia leg.

The Sydney Morning Herald has more on this story at:

http://www.smh.com.au/travel/a-new-oneworld-order-20121005-273ud.html

British Airways Fined over Dodgy Advertising

british-airways-finedBritish Airways failed to disclose all the relevant fees associated with their fares and has been fined $125,000 by the U.S. Federal Aviation Administration. They could be fined up to $250,000 if there are any more rule violations within the next year.

Apparently fees such as government taxes and fuel surcharges were not included in the advertised fares and should have been.

BA were also reprimanded for "a policy of not compensating passengers whose cash, jewelry or electronics in checked bags were lost, stolen or damaged" in contravention of an international airline treaty.

From personal experience, I am aware BA makes it very hard to claim compensation, but I had no idea it was enshrined in a policy document!

You can read more about this story on the Bloomberg Businessweek website.

http://www.businessweek.com/ap/2012-10-01/us-fines-british-airways-250-000-over-fare-claims

"Thiefrow" Airport

sunglassesMy own experience of Heathrow airport is so bad I have vowed to never fly through Heathrow again.

The latest Heathrow victim is celebrity Kim Kardashian who has accused baggage handlers of removing a pair of sunglasses from her bag.

Apparently pilfering was so bad at one stage that the airport earned the dubious title of "Thiefrow".

You can read more about this story on the Telegraph website.

More Comedy from British Airways

I was under the impression that most folks these days know better than to joke about bombs or terrorists especially when air travel is involved.

I'm not sure what Mathew Davis, a British Airways steward, was thinking when he wrote, “The bomb on board will explode at 16.00 GMT unless our demands are met" on the back of a toilet door during a recent flight from Tokyo to London.

British airways have also failed to see the funny side of this and he has apparently been suspended.

Mr Davis was arrested after the plane touched down. He has been charged and will appear later this month in court.

You can read more about this story on the Telegraph website.

enfrdeitjaptrues

Your Stories

My own personal reasons for finding this wonderful website:1.  On a business trip to London from Los Angeles (10 hours plus), I was downgraded from Business Class to Economy because of British Airways overbooking.  2.  No apology or even sympathy ...
Douglas Wood
BA cancelled our flight due to fog in November and offered us one 3 days later or a refund. We had to be back at work so had to buy new tickets through another airline. There were many flights that day but BA couldn't oblige. Asked for refund on ...
Fran
I have never encountered such atrocious customer service. The Civil Avation Authority could not help me, because they have no legal power themselves over BA. So, take your claim to the County Court (a small fee), or contact CEDR. BA are currently ...
Derek B Scott
My flight was overbooked and I was placed on standby at the airport although I had been trying to check-in online without success since the previous evening and arrived in plenty of time for my flight. I was finally given a seat at the gate however ...
N S Brown
After years of being a loyal customer of BA and accruing over 500k (now) Avios points over the years AND 2 voucher companions in the last 18 months, I decided its about time I made the most of these 'rewards'. Having been looking for reward flights ...
RedScopeAlpha
Dear British Airways, I suggest you remove the word 'British' from your name. Just 'Airways' describes far more accurately the quality of your shabby airline and why drag the rest of us in Britain down with you? I don't think there are many British ...
David Allsopp
I flew BA from Atlanta to Heathrow with my 11 year old daughter. We had to sit in different areas - no attempt by BA to sit us even remotely near each other. OK seating is sometimes difficult.The real issue is that BA cabin staff were sweetness ...
John Weir
I paid 78 Euros for an early seat assignment on BA. Later I changed to another flight and discovered that the fee is non refundable. What a rip-off! to charge a fee in the first place, but to not refund it when you don't fly is even worse! I hope I ...
J Johnson
Viewpoint: Regarding the Michael Brown incident Get served liquor then get arrested... limeys? Sounds set-uppish to me... God bless Andrew Jackson and Lafitte for whoopin their Brit A_ _es! DONT FLY BA! 
EL BRUJO
Booked an international flight through American Airlines and for 3 legs of the round-trip journey they put me on British Airways. Didn't realize how much I would hate this. British Airways charges you $15 (at least) per flight per person to pick ...
Derek

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