Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Some Advice for British Airways Management

British Airways 747Rowan Jackson has some great advice for British Airways which he shared recently on Linked In.

Rowan flies frequently with British Airways and is a member of the British Airways Future Lab which is supposed to be how British Airways obtains detailed feedback from customers. Unfortunately, it sounds like the feedback is falling on deaf ears.

The article has struck a chord with the travelling public and has been liked over 12,000 times as at the end of July.

Obviously, change is needed and as Rowan says, it might not be too late to save the Airline from disaster assuming someone is still left to listen to the advice.

British Airways Fail After Fail After Fail

Power Plug

Hot on the heels of an IT disaster in May that cost British Airways around £80 million, planned strike action by BA staff is set to disrupt BA flights yet again during July.

It's not especially clear which flights will be affected or even if passengers will be compensated.

The Independent seems to think industrial action can be classed as an "extraordinary circumstance" by the airline so that they can deny claims while MoneySavingExpert.com reports that the Civil Aviation Authority deems it unlikely that a planned strike by the Airline's own staff could be classed as an "extraordinary circumstance" as the airline should have time to make alternative arrangements for passengers.

Finally, the results of the 2017 World Airline Awards by Skytrax have been announced this week with Qatar Airways in the number one spot and British Airways placed in 40th position (one place ahead of easyJet). British Airways last won the award in 2006.

British Airways Mixed Fleet Strike Update (July 2017)

On 30th June, one day before strike action was set to begin, British Airways finally made an announcement about which flights they expect to be cancelled or delayed.

You can read more on the British Airways website.

Centre for Effective Dispute Resolution

Centre for Effective Dispute Resolution Logo

I received some good news today from a passenger who submitted a claim via the Centre for Effective Dispute Resolution after British Airways incorrecly stopped her boarding her flight.

The passenger was able to complete the first leg of her journey on an alternative airline but was let down yet again on the return journey as British Airways had classed their initial failure as a "No Show" and cancelled her return flight.

After many months of struggle, the CEDR Airline Adjudicator has finally found in my favour. BA did an about turn and did not defend its indefensible behaviour. The outcome is well worth the extra effort.

BA Passenger

The Centre for Effective Dispute Resolution independently resolves disputes between passengers and subscribing airlines including British Airways (since June 2016).

Successful claims are free. Unsuccessful claimants are charged £25 presumably to minimise frivolous claims.

I'd love to hear about other success stories whether passengers used the CEDR or not.

High Court Judge Stood Aside from British Airways Case

Gavel

Even a High Court Judge can't get a straight answer from British Airways about lost luggage.

Judge Peter Smith was apparently so irate about his own lost luggage, he threatened to order British Airways’s Chief Executive to the court to explain why a whole plane load of luggage could go missing.

The BA legal team didn't think it was appropriate for the Judge to be raising a personal grievance while presiding over an unrelated £3billion case and Judge Smith was removed from the case.

You can read more about this story on the Daily Mail and Telegraph websites.

This is the Judge I'd wan't presiding over any legal battle with BA!

enfrdeitjaptrues

Your Stories

BA were once a pleasure to fly with, now I find it despicable, not only their contempt for customers, but also from what I read how they pay cabin staff. My latest experience was a dreadful flight to New York on 4th December, whereby having paid ...
Neil Cox
Travel on 28/03/16 from Heathrow to Frankfurt  Summary: BA have just screwed up big time, totally ruining our holiday. Unbelievable as it may sound, our experience was as follows: Cancel our first flight and push us to next day Block us ...
Ray Collington
Just booked flights with BA - first of all website journey was shocking (actually Easy Jets is much much better) and it kept booting me out half way through and it took 5 attempts to book long haul from Glasgow to Vegas. When it finally let me book ...
Khogg
Let me preface these comments by saying that I’ve flown 3.25MM air miles since 1975 on just about every airline, everywhere.  On a recent quick (2.5 day) trip to London I choose British Air because I could split my class of service going Business ...
JohnL
This is with a heavy heart that I write this letter to you this morning. I received a call from my mother in SA this morning to advise me that my father passed away at 6am this morning. No I am fully aware that this is not your problem, but this is ...
Dawid Louw
On my initial departure date, I experienced 2 cancellations including being sent from one airport to another only to find out that the flight was also cancelled. They booked me on another flight the next day and when I called them the next morning ...
Arya
I was downgraded from category C to category W in my fight from London to Calgary. My complete fight was from Madrid to Calgary and I was not informed of anything until the fight was about to take off. The manager of this fight threatened to me ...
Susana
I called 10 times in one week. each time i was holding or atleast 15 minutes. no answer. absolutely no answer. Very very annoying. Im astonished that such a huge company cant get their people to answer a damn phone call.
Manaswini
I had a semi flexible ticket from london to Brussels. I was sick during the night and assumed that I would be able to use the ticket for another flight (ticket was over £338 - I am a gold member) - how wrong was I! BA treats "no shows" as ...
jutta
I've long been a frequent flyer with a competitor to BA, but after several recent poor experiences, I decided to try BA for a flight at Christmas with my son. While BA has very high advance seat reservation charges, part of my decision to ...
piliage

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