Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Great Crash Joke (not!)

During a recent BA flight from Miami to Heathrow, passengers were treated to a recorded announcement explaining the plane was about to crash. Just for fun, it was played a second time! Passengers didn't see the joke and were apparently screaming in fear of their lives.

A short time later, an announcement instructed passengers to ignore the warning as it had been mistakenly aired.

Just in case passengers didn't appreciate the joke, they were issued with written apologies as they left the plane.

Apparenly there was a similar inclident on another BA flight from Heathrow to Hong Kong last year.

To maximise the effect of the prank, maybe BA should screen an airline disaster movie before these announcements!

You can read more about this story on the Telegraph website.

What's Your Story?

A "Your Stories" page has been added to the website today for you to tell your story about British Airways! To add your story, go to the "Your Stories" page and click on the "Add story" link at the top of the page. The form asks you for your email address but note that this is kept private and is not displayed anywhere on the website.

This is the first time I have published my own story on the website and this goes back to some bad experiences with British Airways in 2007. We vowed never to fly British Airways and never to go through Heathrow airport ever again.

I'm happy to report that even though we've flown every year since 2007, we have stuck to our promise. We have experienced great service on Emirates, Aegean Airlines, Virgin, Air Asia, Pacific Blue and Jetstar and we've never had a delayed flight or a lost bag!

Happy travelling!

British Airways 'worst airline for baggage problems'

A recent survey of 2,007 airline passengers by insurance company LV claims UK passengers travelling with major airlines experience the most baggage problems when they fly with British Airways. Apparently one in 3.8 British Airways passengers have had their baggage lost, damaged, or delayed in the past five years.

This is more than twice as many as the next worst performing airline, Virgin Atlantic where one in 8.3 Virgin passengers reported experiencing baggage problems.

British Airways seem to be in denial, claiming the figure is "complete rubbish" and  that, "there is absolutely no evidence to suggest that a quarter of BA passengers have experienced lost or delayed baggage over the last five years."

You can read more about this story on the BBC website.

British Airways Worst to UK

According to a Choice consumer survey, Australians rated British Airways the worst airline when flying from Australia to the UK. Ratings were compiled from 10 categories including cost, in-flight food, in-flight service, timeliness and baggage allowance. Travellers were asked to score airlines out of 100 and British Airways only scored 57. Singapore Airlines had the best score with 81 out of 100.

Some airlines "just don't get it", one traveller noted, and should travel on Singapore Airlines "to see how it is done".

For more details, see the story in the Sydney Morning Herald.

enfrdeitjaptrues

Your Stories

Our holiday of a lifetime from Australia to the UK in 2007 was spoiled by abysmal British Airways "customer service". We booked through Qantas and didn't really want to fly BA but they operate a code share service where we flew Qantas to Singapore ...
Neil Robertson
I booked a flight from Fresno, Ca to Barcelona Spain and All the airlines gave me my seat number BUT British Airways said I had to pay 86 dollars for my wife and I (in 70's) or wait until 24 hours before flight and then they said we may not sit ...
Robert R. Watts
Thursday, 31 January 2013 01:03 Death of BA Pilot Richard Westgate instructed his lawyers to sue BA for alleged health and safety breaches. BA Pilot Karen Lysakowska also wrote to BA threatening to take legal action over ongoing air contamination ...
Leonard Lawrence
We got stuck in a fatal accident traffic jam at Montelimar in France. Realising that we were going to miss our 4pm flight we called (on a mobile) to BA Customer Service. They booked us on the next flight 7.15 and took all the payment details. The ...
Jonathon Howard
I was flying with them to get to Madrid, and had to spend the night in madrid to catch a flight to Athens, the plane had engine trouble and they could not get me to Madrid on time the next morning to catch my connection. I told them that at the ...
Daniel Le
My flight was overbooked and I was placed on standby at the airport although I had been trying to check-in online without success since the previous evening and arrived in plenty of time for my flight. I was finally given a seat at the gate however ...
N S Brown
I flew BA from Atlanta to Heathrow with my 11 year old daughter. We had to sit in different areas - no attempt by BA to sit us even remotely near each other. OK seating is sometimes difficult.The real issue is that BA cabin staff were sweetness ...
John Weir
After the July 2014 fiasco where BA lost the luggage of 1000 passengers, BA has managed to fail yet again. I took flight BA099 from T5 London to Toronto 16 December 2015 with some 200 passengers. Upon arrival in Toronto and after watching an empty ...
Livid in Toronto
Some time ago, I cheerfully signed up for the British Airways Visa card, with its offer of 100,000 miles and - if I charged $30,000 to the card in the first year - a free companion ticket.  I guess I should have listened to my old ma's sage advice ...
Phil C
On Saturday 23 March 2013, I boarded my scheduled flight BA0057 from Heathrow to Johannesburg with the idea of holiday still excited in my mind. The plane took off and about 3 hours in the pilot come on asking if there are any doctors on board. ...
Damien

Latest Tweets

ba__sucks RT @bottandco: We helped a US couple recover #compensation when their #BritishAirways #flight was cancelled. Find out your rights: https://…
ba__sucks Surely a recipe for disaster when #britishairways are screwing staff and passengers alike. https://t.co/I6dD7lNWNy
ba__sucks Would the last person at #britishairways please switch the lights off when they leave. https://t.co/PCqQG8MIdw
ba__sucks RT @MFUnite: We need decent pay, not just #britishairways staff travel. £12,192 salary below national living wage. Half year profit up £146…