Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

British Airways Lost Bags

As previously reported, British Airways do not have the best record in looking after passenger's luggage.

Given British Airways non-existent "customer service", it's refreshing to read a success story from a passenger who successfully sued BA over lost luggage.

The passenger flew from Delhi to Milan and incurred a number of expenses after his bag failed to show up at the destination. Interestingly, BA were also ordered to compensate the passenger for "inconvenience, harassment and mental agony" and litigation costs.

One of the two bags showed up eventually a month later but in a damaged condition.

BA denied the claim apparently believing that they had no liability under these circumstances according to the Hague Protocol and Warsaw Convention on Air Carriages.

It is refreshing to see BA being held liable for a deficiency in their service.

For the full story, see: http://ibnlive.in.com/news/british-airways-told-to-pay-rs-90000-for-losing-luggage/385487-3.html

enfrdeitjaptrues

Your Stories

A recent flight between London and Cape Town was by far the most intolerable of my life. Not only does BA pack passengers into economy like sardines, the flight crew made only a few passes through the cabin after serving dinner and before serving ...
Mike
I flew from Newark to Paris on Dec 7th 2012.   Of course, the first flight was cancelled and the second one delayed but that is not what this is about.   When I got back and went to get reimbursed I discovered that my "travel information" did ...
John Thomas
I'm in Heathrow Airport. Just arrived from San Francisco, waiting for my connecting flight to Milan, which of course, is late. Just few considerations regarding the 10 hours San Francisco - London flight: 1) Very full, fairly old and slightly dirty ...
Enrico R
Yesterday my wife returned from Korea but it's a miracle she even got on the flight. I received an email the day before her flight asking me to contact BA "URGENTLY" normally if something is urgent you call! Anyway it was a Saturday, I just happened ...
Tim Taylor
So this week (17 March 2013) my wife flies on American to London and then on to Moscow on BA 233.  She gets there fine.  Two days later I happen to look at her American Airlines account (like me, she's Top Tier) and see that her return flight on ...
Phil C
I flew BA and I must say I received top service as I should expect from such a high quality business.  When was the last time you received good service and actually wrote up about it? The cabin crew were amazing. I got exactly what I asked ...
Jordan Cooper
After my suitcase was delayed for 3 days on a 5 day trip to Rome, British Airways have done nothing but make my life a misery. They gave me no money at the airport to buy essential items and I cannot get hold of anyone to get reimbursed for the ...
K.E.W
My story is so long in only 3 1/2 days I can't give all the details.  Short story is flew from Glasgow to London/Heathrow on BA 9:15 AM 9 July 2016.  They left every single bag for passengers terminating in London in Glasgow, every single ...
tom diangelis
Flew United Airlines from San Francisco to Washington Dulles and connected to British Airways to fly Dulles to London Heathrow. This will be the last time I do that.  Upon arrival to Heathrow, I noticed that my luggage did not make the trip with ...
Anthony
Even when I call BA silver line, wait times exceed 45 minutes in the US. This is ridiculous as no one has 45 min during the day to wait. How poor and uncaring can BA be? Every time you call they say they are experiencing long wait times and they ...
Vikram

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