As previously reported, British Airways do not have the best record in looking after passenger's luggage.
Given British Airways non-existent "customer service", it's refreshing to read a success story from a passenger who successfully sued BA over lost luggage.
The passenger flew from Delhi to Milan and incurred a number of expenses after his bag failed to show up at the destination. Interestingly, BA were also ordered to compensate the passenger for "inconvenience, harassment and mental agony" and litigation costs.
One of the two bags showed up eventually a month later but in a damaged condition.
BA denied the claim apparently believing that they had no liability under these circumstances according to the Hague Protocol and Warsaw Convention on Air Carriages.
It is refreshing to see BA being held liable for a deficiency in their service.
For the full story, see: http://ibnlive.in.com/news/british-airways-told-to-pay-rs-90000-for-losing-luggage/385487-3.html