Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

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Your Stories

I traveled from Hong Kong to LHR on BA in bsuiness class. During the flight my suitcase was damaged. I filed the complaint upon arrival at LHR. It's been over a month and i finally got contacted by BA, after having hounded them for weeks. I have ...
Andreas
My own personal reasons for finding this wonderful website:1.  On a business trip to London from Los Angeles (10 hours plus), I was downgraded from Business Class to Economy because of British Airways overbooking.  2.  No apology or even sympathy ...
Douglas Wood
I am sitting at Nice airport starving hungry and dying of thirst. My flight was canceled yesterday due to the air strike. That I can understand is not BA's fault. But I was told this mroning to make my way to the airport as my flight was scheduled ...
Linda Ormes
On the way back from NY to London, my original seat had some problem with the in-flight entertainment system. So, I was upgraded to the Premium Economy. I was happy with my original seat and for me, economy and "premium" economy makes no difference. ...
S. Mun
I'll never fly BA again. They charged me $800 when I had to cancel one leg of my flight due to a change. And they routed me to an Indian call center where they clearly do not speak intelligible English!
Fu@gmail.com
So I bought seven round trip tickets for my family from London to Miami as well as round trips for them and other family members from Miami to Liberia, Costa Rica. Tickets all bought and paid for well in advance. Bought in August 2019 for our family ...
Harry W. Budge III
I bought some flights tickets in September 2019. I subsequently upgraded those tickets in January 2020. In April 2021 BA cancelled the flights and refunded everything other than a supposed '£300 per person change fee'. BA never told me about this ...
CO
By the time you spend your points and pay the cash fees, you are better off paying cash to fly on another airline.
Bob Ainge
Landed in Dublin from the US with no luggage. I've now been here 6 days still with no luggage and no updates. Customer service does not exist - the number goes to India who transfers me to a phone number that just rings and rings and rings. I have ...
LAURA J GREENBAUM
After my suitcase was delayed for 3 days on a 5 day trip to Rome, British Airways have done nothing but make my life a misery. They gave me no money at the airport to buy essential items and I cannot get hold of anyone to get reimbursed for the ...
K.E.W

Latest Tweets

ba__sucks RT @Dallasmcintosh: In my personal opinion. There is nothing British about the way business is being conducted #BritishAirways #BABetreyal
ba__sucks RT @bettyredondo: The way #britishairways has treated its staff should send shivers down everyone’s spines: it marks a chilling change in i…
ba__sucks How to claim back your travel after coronavirus cancellations? #britishairways https://t.co/FnQwqKutB9 https://t.co/5qTw58qmbg