Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

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Your Stories

You will not believe this!! i have been flying for 20 years and today on BA56 leaving 20:20 from JNB to LHR I have had the worst ever known treatment from WILL- tall, white, Manchester accent, early 30s cabin member who got in my face as I was ...
Pierre De Villiers
We got stuck in a fatal accident traffic jam at Montelimar in France. Realising that we were going to miss our 4pm flight we called (on a mobile) to BA Customer Service. They booked us on the next flight 7.15 and took all the payment details. The ...
Jonathon Howard
I flew BA 13 days ago from Rome to London to Los Angeles. The flight attendants where disgusting to the passengers, rude, obnoxious, no respect. The second flight the TVs were the size of an iPhone, it had very low quality head sets (AF has better ...
Robert Jhadi
Landed in Dublin from the US with no luggage. I've now been here 6 days still with no luggage and no updates. Customer service does not exist - the number goes to India who transfers me to a phone number that just rings and rings and rings. I have ...
LAURA J GREENBAUM
I had the questionable pleasure of travelling with British Airways and getting to trail one of their "happiness blankets", it sounded like a great idea, it looked like a great idea but it smelt like a terrible one! I've no idea where they stored ...
Dan Jones
BA sells "airport upgrades" from one class of service to next, I discovered.  They're not cheap, but to avoid the back of the plane ... Go to Biz lounge.  Can't do it. You've done it too many times this year.  (The mind simply ...
Stephen
Dear BA, I am sitting on a flight from Tel Aviv to London. It is half way through the journey and in my many many years of flying BA I had the worst meal experience I have ever had. In my silent debate with myself I was wondering if I should stay ...
Peter
I needed to get a ticket from BWI to LHR in an off-peak season. With BA, I could use 50,000 miles and pay $550 or else just pay $660. So this "free" ticket was worth all of $110. No way. Instead, I booked a ticket with United Airlines from IAD to ...
Mark Samonds
My baggage is missing because I was given the wrong baggage tag by one of the BA staff at the check in, which makes the tracing of my baggage so difficult. Even worse is their customer service, I have been phoning them in overseas phone rates. ...
Ying Zou
BA were once a pleasure to fly with, now I find it despicable, not only their contempt for customers, but also from what I read how they pay cabin staff. My latest experience was a dreadful flight to New York on 4th December, whereby having paid ...
Neil Cox

Latest Tweets

ba__sucks RT @Dallasmcintosh: In my personal opinion. There is nothing British about the way business is being conducted #BritishAirways #BABetreyal
ba__sucks RT @bettyredondo: The way #britishairways has treated its staff should send shivers down everyone’s spines: it marks a chilling change in i…
ba__sucks How to claim back your travel after coronavirus cancellations? #britishairways https://t.co/FnQwqKutB9 https://t.co/5qTw58qmbg