Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

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Your Stories

I checked in online but there was an 'error' when printing out my boarding pass so I was prompted to get a print-out at the airport. However when I got there they would not print it out stating that I had missed a check-in cut off time by two ...
R.L.
My own personal reasons for finding this wonderful website:1.  On a business trip to London from Los Angeles (10 hours plus), I was downgraded from Business Class to Economy because of British Airways overbooking.  2.  No apology or even sympathy ...
Douglas Wood
This past summer I booked two adults and one child to go from Heathrow to Washington DC. The olympics were being held at that time, but they emailed me an ad that said that there was an olympic special going on. So I went and made our reservations. ...
Marie
I booked round trip tickets to me and my minor children from USA to India. I was not aware of that I need a transit visa to travel until the check in time. Airport BA crew told to me about this and gave 10 business days to rebook. My husband called ...
Geetu
I flew BA from Atlanta to Heathrow with my 11 year old daughter. We had to sit in different areas - no attempt by BA to sit us even remotely near each other. OK seating is sometimes difficult.The real issue is that BA cabin staff were sweetness ...
John Weir
I paid 78 Euros for an early seat assignment on BA. Later I changed to another flight and discovered that the fee is non refundable. What a rip-off! to charge a fee in the first place, but to not refund it when you don't fly is even worse! I hope I ...
J Johnson
Bought an expensive business class ticket from LON to San Diego. Picked window seat 3 months in advance. Day of check-in, one day before departure and they stuck me in a middle aisle seat (apparently decided to give my seat to someone else). There ...
Larry Vernec
I, from an inside view point, understand that problems happen within the airline Industry. But it is how you resolve them that counts. On a recent weekend break to Frankfurt booked on BA, I was shocked how shabby the planes were. BA cancelled our ...
James Feeney
I've traveled with my family in (paid) Business Class a handful of times. For an upcoming trip I booked us in Premium Economy for the return trip-but paid an additional $2,000 to get upgradable fares. They never told me that between the online ...
David
Three years ago we were forced into a downgrade from First to Business on a trip from Phoenix to LHR. Once again, this week on an AA code share from LHR to PHL we were again forced into a downgraded from First to Business. Trying to get a refund of ...
Joe Furlong

Latest Tweets

ba__sucks RT @bottandco: We helped a US couple recover #compensation when their #BritishAirways #flight was cancelled. Find out your rights: https://…
ba__sucks Surely a recipe for disaster when #britishairways are screwing staff and passengers alike. https://t.co/I6dD7lNWNy
ba__sucks Would the last person at #britishairways please switch the lights off when they leave. https://t.co/PCqQG8MIdw
ba__sucks RT @MFUnite: We need decent pay, not just #britishairways staff travel. £12,192 salary below national living wage. Half year profit up £146…