Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Toxic Fumes on British Airways

airplane cockpit

The Daily Mail reports that two British Airways pilots died within days each other, both citing in-flight toxic oil fumes as the cause of their ill-health.

Apparently it's common for pilots to don oxygen masks several times per week during flights due to poor air quality and there are no air quality monitoring systems on British Airways or other airline aircraft.

Before his death, BA Pilot Richard Westgate instructed his lawyers to sue BA for alleged health and safety breaches.

BA Pilot Karen Lysakowska also wrote to BA threatening to take legal action over ongoing air contamination incidents.

British Airways may be liable under the health regulations because they fail to monitor the on-board air quality.

There is no mention of whether passengers are also at risk.

For the full story see: https://www.dailymail.co.uk/news/article-2269059/BA-pilots-Richard-Westgate-Karen-Lysakowska-killed-breathing-toxic-oil-fumes-mid-flight-pictured.html

British Airways Stingy on Economy Legroom

airline seating

A few inches in airline seat spacing can make a big difference especially for taller passengers and on longer flights.

A recent survey of 32 airlines by Business Traveller magazine and Seatplans.com shows British Airways as one of the stingiest for economy seating legroom.

Airlines providing the most economy legroom are Cathay Pacific and Singapore Airlines. Virgin Atlantic also provide wider seats and legroom than BA.

For more information see: www.dailymail.co.uk/travel/article-2226222/BA-easyJet-Ryanair-worst-airlines-legroom.html

British Airways Loses EU Challenge

British Airways challenge in the European Union’s top court over paying compensation to passengers delayed by more than three hours has failed. This upholds a decision set in 2009.

BA will now have to pay a fixed compensation amount for passengers arriving more than three hours after their scheduled arrival time unless there are extraordinary circumstances such as bad weather.

I'd like to wish passengers attempting to claim compensation the very best of British luck!

Business Insider has more on this story at:

https://www.businessinsider.com/lufthansa-british-airways-lose-court-challenge-2012-10

British Airways-Qantas Partnership Over

british-airways-planeQantas and British Airways long standing code-share arrangement flying passengers between Australia and the UK comes to an end in March 2013.

Qantas has partnered with Emirates providing passengers with more choice in European destinations via Dubai instead of Singapore.

British Airways seems to be committed to keeping a route open to Australia but have yet to announce who will fly the Singapore to Australia leg.

The Sydney Morning Herald has more on this story at:

https://www.smh.com.au/travel/a-new-oneworld-order-20121005-273ud.html

enfrdeitjaptrues

Your Stories

This past summer I booked two adults and one child to go from Heathrow to Washington DC. The olympics were being held at that time, but they emailed me an ad that said that there was an olympic special going on. So I went and made our reservations. ...
Marie
I bought some flights tickets in September 2019. I subsequently upgraded those tickets in January 2020. In April 2021 BA cancelled the flights and refunded everything other than a supposed '£300 per person change fee'. BA never told me about this ...
CO
British Airways are total scum in my opinion!!!!! After being a loyal customer for decades, as of today, they are still refusing to refund me for the flights that were recently cancelled. They have deceptively forced me to take vouchers which are ...
Michael Lomagno
I've long been a frequent flyer with a competitor to BA, but after several recent poor experiences, I decided to try BA for a flight at Christmas with my son. While BA has very high advance seat reservation charges, part of my decision to ...
piliage
After my suitcase was delayed for 3 days on a 5 day trip to Rome, British Airways have done nothing but make my life a misery. They gave me no money at the airport to buy essential items and I cannot get hold of anyone to get reimbursed for the ...
K.E.W
They cancelled my flights and I can't even get through on the telephone to them for a refund to book with another airline. I don't have the funds to do so unless I get my money back off British Airways, can only get a shitty voucher online which is ...
Andrew Ellis
Five days after arrival in Italy without Luggage!! British Airways lost my bag at Heathrow. They finally found it, got it to Rome, and turned it over to a courier more than 72 hours ago. The BA-Lost Luggage number has been disconnected. No one ...
Michael Wilder
By the time you spend your points and pay the cash fees, you are better off paying cash to fly on another airline.
Bob Ainge
I should start by saying that I'm an Executive Club Gold Card holder, and I never thought that I'd be looking for this web site and posting on it. Whilst everyone knows that BA service has deteriorated in the past few years, I never thought that BA ...
Domenico
Bumped in Florence with the family and left to book a flight home ourselves. From an airport 100km to an airport 80km away from where we started. Customer Relations knowingly offer derisory BA vouchers and break their own EU guidelines around ...
Sheppy

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