Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

British Airways Sued Over Travel Vouchers

British Airways Sued Over Travel Vouchers

A British Airways passenger has successfully taken British Airways to court to obtain a cash refund after her flight was cancelled by the airline due to Covid restrictions.

During Covid, many airlines offered vouchers as compensation for cancelled flights but vouchers are often difficult to redeem and are useless to travellers who may have missed a specific event and no longer wish to fly.

Hopefully British Airways will now offer a cash back option without passengers having to take court action especially since they are now profitable again after the pandemic.

For more information see: https://www.bbc.com/news/uk-england-birmingham-64788448

Your Stories

I've traveled with my family in (paid) Business Class a handful of times. For an upcoming trip I booked us in Premium Economy for the return trip-but paid an additional $2,000 to get upgradable fares. They never told me that between the online ...
David
In August 2011 I booked, via my travel agent, Qantas flights from Adelaide to Sydney, Singapore, Heathrow and on return from Rome to Heathrow, Singapore, Melbourne and Adelaide. All these flights had QF Qantas flight numbers. I booked Premium seats ...
Terry Truman
After years of being a loyal customer of BA and accruing over 500k (now) Avios points over the years AND 2 voucher companions in the last 18 months, I decided its about time I made the most of these 'rewards'. Having been looking for reward flights ...
RedScopeAlpha
Terrible. I have been trying to have a flight cancelled since November. The booking allowed cancellation and refund of avios and cash used. I have called numerous times to be told by an automated system I would call back as they're busy. On the four ...
John
I, from an inside view point, understand that problems happen within the airline Industry. But it is how you resolve them that counts. On a recent weekend break to Frankfurt booked on BA, I was shocked how shabby the planes were. BA cancelled our ...
James Feeney
I booked round trip tickets to me and my minor children from USA to India. I was not aware of that I need a transit visa to travel until the check in time. Airport BA crew told to me about this and gave 10 business days to rebook. My husband called ...
Geetu
This past summer I booked two adults and one child to go from Heathrow to Washington DC. The olympics were being held at that time, but they emailed me an ad that said that there was an olympic special going on. So I went and made our reservations. ...
Marie
After multiple very painful calls to booking to deal with bored and annoyed customer service people, we got five tickets from Washington D.C. to Geneva for a family vacation, using miles and two vouchers. The total price of our "free" tickets: ...
Robert Saxton
The worst possible experience with British Airways that took over 36 hours to get to.... no resolution. My guest was supposed to fly from Granada Spain to Washington DC. She was not allowed to check in because of incompetence of an agent in the ...
Aleksey Kulikov
They cancelled my flights and I can't even get through on the telephone to them for a refund to book with another airline. I don't have the funds to do so unless I get my money back off British Airways, can only get a shitty voucher online which is ...
Andrew Ellis

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ba__sucks RT @Flight_Refunds: If you've had flight disruption in the last 6 years, you could be entitled to over £500 pp in compensation- https://t.c…
ba__sucks RT @_AndersonLeigh: Been on 4 flights with @British_Airways this month and 3 have been delayed! 👍 Doing well #BA #BAsuck #verybritishproble
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ba__sucks RT @atanascu: Hello @British_Airways. We are still waiting for the future travel vouchers refunds even after two years. How much longer are…