Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

BA Cost Cutting for Short Term Gain

Terminal 5 Check-in

Brian Lait has good insight into British Airways management and has contributed a new article, BA cutting costs for a quick buck in the Cyprus Mail.

"Avaricious" is a new word to me but perfectly personifies the current BA management who seem determined to cut costs and maximise profits for themselves and their shareholders.

While the current management have driven BA down to the 40th most popular airline, and despite the numerous BA disasters of 2017, BA continue to make a profit.

As long as the shareholders are happy, the travelling public are still willing to support the "National Airline" (which frankly is astounding to me) and assuming they aren't cutting corners on safety, then nothing seems likely to change at least in the short term.

enfrdeitjaptrues

Your Stories

Edwin Lim My wife and my Premium Economy flight was cancelled on the 19th of Dec 2015 and rebooked on ANA Economy. Your ground staff told me that I will be compensated with the difference between British Airways Premium Economy flight ($3500) and ...
Edwin
I needed to get a ticket from BWI to LHR in an off-peak season. With BA, I could use 50,000 miles and pay $550 or else just pay $660. So this "free" ticket was worth all of $110. No way. Instead, I booked a ticket with United Airlines from IAD to ...
Mark Samonds
I booked round trip tickets to me and my minor children from USA to India. I was not aware of that I need a transit visa to travel until the check in time. Airport BA crew told to me about this and gave 10 business days to rebook. My husband called ...
Geetu
After multiple very painful calls to booking to deal with bored and annoyed customer service people, we got five tickets from Washington D.C. to Geneva for a family vacation, using miles and two vouchers. The total price of our "free" tickets: ...
Robert Saxton
Worst airline customer service ever. The call center is challenged in using English and will cancel your ticket if you have mobility issues. Worst airline I have dealt with for disability related concerns. They have a rule that only allows you ...
Kathie
BA cancelled our flight due to fog in November and offered us one 3 days later or a refund. We had to be back at work so had to buy new tickets through another airline. There were many flights that day but BA couldn't oblige. Asked for refund on ...
Fran
I have never encountered such atrocious customer service. The Civil Avation Authority could not help me, because they have no legal power themselves over BA. So, take your claim to the County Court (a small fee), or contact CEDR. BA are currently ...
Derek B Scott
British Airways was responsible for bringing out 2 bags back from a lovely trip to Italy on July 8. They did not arrive on our incoming flight, and, since BA has always been a joy in the past, we were not worried. July 12, we received a text ...
Betty White
Long story short: Bought return flights to and from London Heathrow to Brussels and also a hotel for two nights (via British Airways) which came to a total of £246.I had to cancel my trip and expected to pay a cancellation fee.However, British ...
Con
Attempted to check in on line evening before flight but could only check in myself and not my partner. Website said to check him In at airport. Ground staff made phone call and said that the ticket had been cancelled at 2am that morning but said ...
Suzi M

Latest Tweets

ba__sucks RT @Flight_Refunds: If you've had flight disruption in the last 6 years, you could be entitled to over £500 pp in compensation- https://t.c…
ba__sucks RT @_AndersonLeigh: Been on 4 flights with @British_Airways this month and 3 have been delayed! 👍 Doing well #BA #BAsuck #verybritishproble
ba__sucks RT @andy_boniface: .@British_Airways Finally, having held my money hostage for 435 days and 138 days after cancelling my September flight I…
ba__sucks RT @askew_mike: #BAsuck after cancelling my flight BA are offering just to pay 250 Euros EU compensation. But not refund the flight ticket.…