Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

British Airways Fail After Fail After Fail

Power Plug

Hot on the heels of an IT disaster in May that cost British Airways around £80 million, planned strike action by BA staff is set to disrupt BA flights yet again during July.

It's not especially clear which flights will be affected or even if passengers will be compensated.

The Independent seems to think industrial action can be classed as an "extraordinary circumstance" by the airline so that they can deny claims while MoneySavingExpert.com reports that the Civil Aviation Authority deems it unlikely that a planned strike by the Airline's own staff could be classed as an "extraordinary circumstance" as the airline should have time to make alternative arrangements for passengers.

Finally, the results of the 2017 World Airline Awards by Skytrax have been announced this week with Qatar Airways in the number one spot and British Airways placed in 40th position (one place ahead of easyJet). British Airways last won the award in 2006.

British Airways Mixed Fleet Strike Update (July 2017)

On 30th June, one day before strike action was set to begin, British Airways finally made an announcement about which flights they expect to be cancelled or delayed.

You can read more on the British Airways website.

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Your Stories

I flew from Newark to Paris on Dec 7th 2012.   Of course, the first flight was cancelled and the second one delayed but that is not what this is about.   When I got back and went to get reimbursed I discovered that my "travel information" did ...
John Thomas
On the way back from NY to London, my original seat had some problem with the in-flight entertainment system. So, I was upgraded to the Premium Economy. I was happy with my original seat and for me, economy and "premium" economy makes no difference. ...
S. Mun
By the time you spend your points and pay the cash fees, you are better off paying cash to fly on another airline.
Bob Ainge
Lost a very important bag. Customer service is worthless. Absolutely worthless. No help at all. I'm screwed big time.
Chuck
On June 3rd at about 6:30am, I got to Heathrow to catch my flight to Italy. I only had my carry on bag as my main luggage went from Toronto all the way to Italy so I had no bags to check. I went to a BA rep to get my passport checked and whatnot. He ...
Nicole
Such a shame to see the ongoing demise of this once known as 'worlds favourite airline'. I won't spend unnecessary time explaining in minute detail what's happened but instead focus in key facts. 1. Went to change date of paid bus class ticket. ...
Mr K
I lost my phone at the business lounge. When I told an aircrew about the lost phone as soon as I got into the airplane, somebody called the lounge. Luckily, I was told that my lost phone was found at the lounge and my name will be attached to the ...
Hyungchul Kim
"Our non-stop 11 hour flight to London's Heathrow Airport will begin shortly. So please sit back, relax, take advantage of your 29 centimeters of generous legroom and enjoy your flight. And don't think for a moment we have forgotten all that ...
Rich Siegel
I traveled on BA from San Francisco to Moscow through Heathrow in May of this year.  When I received my luggage (which is was only six months old at the time) it had a smashed corner.  I filed my claim.  BA insists that I follow a ...
Michael Ruckman
I booked Business seats for my wife and me on British Airways via the Destinia travel agent from Cairo to London Heathrow and return from London to Cairo (BA154 & BA155). I booked the flights online two months before the traveling date. I have ...
EMAD AWAD

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