Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Top 20 Airlines

BA Tails Line Up

Guess which airline didn't make it into the "20 Best Airlines In The World" according to a recent Business Insider Australia article.

Yes, that's right... British Airways.

Airlines were mainly judged on the passenger experience in the plane and the timeliness of departures and arrivals.

The top 20 airlines are:

1. Singapore Airlines
2. All Nippon Airways
3. Qatar Airways
4. Asiana Airlines
5. Malaysia Airlines
6. Emirates
7. Korean Air
8. Lufthansa
9. Oman Air
11. South African Airlines / Thai Airways (tied)
12. Air Astana
15. Etihad / Garuda Indonesia / Turkish Airlines (tied)
16. Cathay Pacific
17. Japan Airlines
18. Virgin Australia
19. Swiss International Airways
20. Austrian Airlines

enfrdeitjaptrues

Your Stories

BA is just heartless. Is is Saturday night and my son has just come down very ill. He is scheduled to take a morning flight to San Francisco tomorrow morning. When I called to see if we could get the ticket shifted by a day, I was told that we would ...
Jim Milby
I booked a trip home on Christmas day this year and BA decided to cancel my flight. Meaning I'd not be able to spend Christmas with my family which I hadnt seen for 7 years! They said there was no flights on Christmas this year. Well why book me ...
Terence
Why on earth if BA but it's same horrible biz class seats on its new A380s? Isle seats have zero privacy and if you are in a window seat, you have to crawl over another passenger. And still no Wi-Fi on many A380s. Shameful! I will never fly BA again ...
BA hater
British Airways and the sarnies saga: http://cyprus-mail.com/2017/03/19/british-airways-sarnies-saga/ Thanks Brian, this is an interesting read on the current status of BA. I had no idea easyJet and Ryanair both now carry more passengers than ...
Brian Lait
My friend Doug and I flew from Orlando to London, via Miami. We arrived in London to find that our golf clubs and suitcases had not made the trip with us. The Customer Service agent at Heathrow told us that the bags were in Miami. She gave us a ...
Jeff Elledge
Bye Bye British Airways - worst customer service ever. Their check-in desk made us miss our check-in time at LHR and after filing customer reclamation they pretty much told us where to shove it. cost us almost 1K€ to buy new tickets via one of ...
Jatta
So on June 18th I had a flight from Newcastle International Airport to Heathrow, then onwards to Philadelphia. The Philadelphia flight was supposed to depart Heathrow at 17:20pm. At about 16:30pm I was informed that I needed to contact the airline, ...
Adam
Lost a very important bag. Customer service is worthless. Absolutely worthless. No help at all. I'm screwed big time.
Chuck
Flying back from Catania, Sicily to Gatwick last Monday June 17th,BA 2595 the absolute minimum of leg space, quite a lot tighter than Ryanair or Easyjet. By the time the drinks trolley got to me in row 18 there was no white wine left to purchase! A ...
James Delaney
Bought an expensive business class ticket from LON to San Diego. Picked window seat 3 months in advance. Day of check-in, one day before departure and they stuck me in a middle aisle seat (apparently decided to give my seat to someone else). There ...
Larry Vernec

Latest Tweets

ba__sucks RT @bottandco: We helped a US couple recover #compensation when their #BritishAirways #flight was cancelled. Find out your rights: https://…
ba__sucks Surely a recipe for disaster when #britishairways are screwing staff and passengers alike. https://t.co/I6dD7lNWNy
ba__sucks Would the last person at #britishairways please switch the lights off when they leave. https://t.co/PCqQG8MIdw
ba__sucks RT @MFUnite: We need decent pay, not just #britishairways staff travel. £12,192 salary below national living wage. Half year profit up £146…