Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Top 20 Airlines

BA Tails Line Up

Guess which airline didn't make it into the "20 Best Airlines In The World" according to a recent Business Insider Australia article.

Yes, that's right... British Airways.

Airlines were mainly judged on the passenger experience in the plane and the timeliness of departures and arrivals.

The top 20 airlines are:

1. Singapore Airlines
2. All Nippon Airways
3. Qatar Airways
4. Asiana Airlines
5. Malaysia Airlines
6. Emirates
7. Korean Air
8. Lufthansa
9. Oman Air
11. South African Airlines / Thai Airways (tied)
12. Air Astana
15. Etihad / Garuda Indonesia / Turkish Airlines (tied)
16. Cathay Pacific
17. Japan Airlines
18. Virgin Australia
19. Swiss International Airways
20. Austrian Airlines

enfrdeitjaptrues

Your Stories

Some time ago, I cheerfully signed up for the British Airways Visa card, with its offer of 100,000 miles and - if I charged $30,000 to the card in the first year - a free companion ticket.  I guess I should have listened to my old ma's sage advice ...
Phil C
I traveled from Hong Kong to LHR on BA in bsuiness class. During the flight my suitcase was damaged. I filed the complaint upon arrival at LHR. It's been over a month and i finally got contacted by BA, after having hounded them for weeks. I have ...
Andreas
2019 started out with a momentous life changing revelation for me. I had taken a DNA test half hoping I would be able to confirm the identify of my father who I had never known. I am 73 and had not until now been particularity interested in the matt...
Richard Bond
My friend Doug and I flew from Orlando to London, via Miami. We arrived in London to find that our golf clubs and suitcases had not made the trip with us. The Customer Service agent at Heathrow told us that the bags were in Miami. She gave us a ...
Jeff Elledge
They cancelled my flights and I can't even get through on the telephone to them for a refund to book with another airline. I don't have the funds to do so unless I get my money back off British Airways, can only get a shitty voucher online which is ...
Andrew Ellis
Even when I call BA silver line, wait times exceed 45 minutes in the US. This is ridiculous as no one has 45 min during the day to wait. How poor and uncaring can BA be? Every time you call they say they are experiencing long wait times and they ...
Vikram
My wife and I flew BA from Orlando, Florida to Edinburgh. Our tickets required us to bus from Gatwick to Heathrow for the connection. This was a problem for my wife, as her knees were giving her fits. So we explained to the ticket agent in Orlando ...
Jeff Elledge
Five days after arrival in Italy without Luggage!! British Airways lost my bag at Heathrow. They finally found it, got it to Rome, and turned it over to a courier more than 72 hours ago. The BA-Lost Luggage number has been disconnected. No one ...
Michael Wilder
Three years ago we were forced into a downgrade from First to Business on a trip from Phoenix to LHR. Once again, this week on an AA code share from LHR to PHL we were again forced into a downgraded from First to Business. Trying to get a refund of ...
Joe Furlong
By the time you spend your points and pay the cash fees, you are better off paying cash to fly on another airline.
Bob Ainge

Latest Tweets

ba__sucks RT @Flight_Refunds: If you've had flight disruption in the last 6 years, you could be entitled to over £500 pp in compensation- https://t.c…
ba__sucks RT @_AndersonLeigh: Been on 4 flights with @British_Airways this month and 3 have been delayed! 👍 Doing well #BA #BAsuck #verybritishproble
ba__sucks RT @andy_boniface: .@British_Airways Finally, having held my money hostage for 435 days and 138 days after cancelling my September flight I…
ba__sucks RT @askew_mike: #BAsuck after cancelling my flight BA are offering just to pay 250 Euros EU compensation. But not refund the flight ticket.…