Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

Top 20 Airlines

BA Tails Line Up

Guess which airline didn't make it into the "20 Best Airlines In The World" according to a recent Business Insider Australia article.

Yes, that's right... British Airways.

Airlines were mainly judged on the passenger experience in the plane and the timeliness of departures and arrivals.

The top 20 airlines are:

1. Singapore Airlines
2. All Nippon Airways
3. Qatar Airways
4. Asiana Airlines
5. Malaysia Airlines
6. Emirates
7. Korean Air
8. Lufthansa
9. Oman Air
11. South African Airlines / Thai Airways (tied)
12. Air Astana
15. Etihad / Garuda Indonesia / Turkish Airlines (tied)
16. Cathay Pacific
17. Japan Airlines
18. Virgin Australia
19. Swiss International Airways
20. Austrian Airlines

enfrdeitjaptrues

Your Stories

So it's March 29th, the day after Storm Katie and Flight 778 from LHR to Stockholm is delayed for over three hours.  It's not because of the storm (all the other flights from here are going on time) - it's because there is no crew to fly ...
Geoff
In September I was served a premium economy meal on a BA flight from JFK that was so bad it choked me. After lengthy correspondence I gave up on both customer relations and their CEO, Keith Williams, and filed a County Court Claim against them. It ...
John Evans
Flew BA to Pheonix return exec class, the staff and plane were as bad as each other, dirty, audio visual not working and totally useless and unhelpful cabin crew. I will never fly BA again possible the worse customer service and quality of care and ...
Simon Humphrey
I booked Business seats for my wife and me on British Airways via the Destinia travel agent from Cairo to London Heathrow and return from London to Cairo (BA154 & BA155). I booked the flights online two months before the traveling date. I have ...
EMAD AWAD
I had book tickets for my family and I. 4 tickets for My wife and two kids. flying from NYC to London. a few days before we fly my wife has a medical emergency, so I call BA so I can change her flight. The Rep tells me that it will cost $275 plus a ...
Eamonn Ryan
I've long been a frequent flyer with a competitor to BA, but after several recent poor experiences, I decided to try BA for a flight at Christmas with my son. While BA has very high advance seat reservation charges, part of my decision to ...
piliage
So this week (17 March 2013) my wife flies on American to London and then on to Moscow on BA 233.  She gets there fine.  Two days later I happen to look at her American Airlines account (like me, she's Top Tier) and see that her return flight on ...
Phil C
Bought an expensive business class ticket from LON to San Diego. Picked window seat 3 months in advance. Day of check-in, one day before departure and they stuck me in a middle aisle seat (apparently decided to give my seat to someone else). There ...
Larry Vernec
Another testimonial about how bad British Airways are...A couple weeks ago  I was visiting California and I bought this beautiful surfboard that I was hoping to bring back to France with me on the airplane - It never occurred to me  that an ...
Marianne
I flew BA from Atlanta to Heathrow with my 11 year old daughter. We had to sit in different areas - no attempt by BA to sit us even remotely near each other. OK seating is sometimes difficult.The real issue is that BA cabin staff were sweetness ...
John Weir

Latest Tweets

ba__sucks RT @bottandco: We helped a US couple recover #compensation when their #BritishAirways #flight was cancelled. Find out your rights: https://…
ba__sucks Surely a recipe for disaster when #britishairways are screwing staff and passengers alike. https://t.co/I6dD7lNWNy
ba__sucks Would the last person at #britishairways please switch the lights off when they leave. https://t.co/PCqQG8MIdw
ba__sucks RT @MFUnite: We need decent pay, not just #britishairways staff travel. £12,192 salary below national living wage. Half year profit up £146…