According to a Choice consumer survey, Australians rated British Airways the worst airline when flying from Australia to the UK. Ratings were compiled from 10 categories including cost, in-flight food, in-flight service, timeliness and baggage allowance. Travellers were asked to score airlines out of 100 and British Airways only scored 57. Singapore Airlines had the best score with 81 out of 100.
Some airlines "just don't get it", one traveller noted, and should travel on Singapore Airlines "to see how it is done".
For more details, see the story in the Sydney Morning Herald.