Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Legal Advice

If you need legal help, I haven't used Bott & Co Solicitors personally but they have some good advice on their website about claiming compensation from airlines and have a no-win no-fee no-risk guarantee.

According to the Wall Street Journal, British Airways lost more bags than any other airline in the first 6 months of 2007.

At least one travel web site advises, "If you can help it, don't book a flight on British Airways, at least until its record improves. No matter your destination, there are always other options."

A confidential report mentioned in the Telegraph claims British Airways ,islays more bags than any other big airline in Europe. On average, it is estimated that an average of nine passengers on every BA jumbo arrives at their destination without their bag.

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Your Stories

I booked a flight from Fresno, Ca to Barcelona Spain and All the airlines gave me my seat number BUT British Airways said I had to pay 86 dollars for my wife and I (in 70's) or wait until 24 hours before flight and then they said we may not sit ...
Robert R. Watts
After my suitcase was delayed for 3 days on a 5 day trip to Rome, British Airways have done nothing but make my life a misery. They gave me no money at the airport to buy essential items and I cannot get hold of anyone to get reimbursed for the ...
K.E.W
My story can be listened on: http://www.youtube.com/watch?v=tVxP0ZCQK1w Also embedded here for convenience: {youtube}tVxP0ZCQK1w{/youtube}
Jorma Heikkila
I've traveled with my family in (paid) Business Class a handful of times. For an upcoming trip I booked us in Premium Economy for the return trip-but paid an additional $2,000 to get upgradable fares. They never told me that between the online ...
David
I lost my phone at the business lounge. When I told an aircrew about the lost phone as soon as I got into the airplane, somebody called the lounge. Luckily, I was told that my lost phone was found at the lounge and my name will be attached to the ...
Hyungchul Kim
British Airways air hostess seems to be the worst especially from Bangalore to London ...absolutely unfriendly without helping old people to keep their luggage on the top. They only worry about their make up and hair style that is it. They are end ...
engai
I have never encountered such atrocious customer service. The Civil Avation Authority could not help me, because they have no legal power themselves over BA. So, take your claim to the County Court (a small fee), or contact CEDR. BA are currently ...
Derek B Scott
Tuesday, September 15, 2015 British Airways BA15 Confirmed 9:35 PM Depart Heathrow, London United Kingdom LEISURE ...
Geoff Luxton
Such a shame to see the ongoing demise of this once known as 'worlds favourite airline'. I won't spend unnecessary time explaining in minute detail what's happened but instead focus in key facts. 1. Went to change date of paid bus class ticket. ...
Mr K
I flew from London to Bangkok for 11 hours in economy. Torture! The plane they used was obviously very old - my mobile has a screen about the same size as their tv screen. No outlets to charge our devices. No legroom whatsoever - serious leg ...
Annie F

Latest Tweets

ba__sucks RT @bottandco: We helped a US couple recover #compensation when their #BritishAirways #flight was cancelled. Find out your rights: https://…
ba__sucks Surely a recipe for disaster when #britishairways are screwing staff and passengers alike. https://t.co/I6dD7lNWNy
ba__sucks Would the last person at #britishairways please switch the lights off when they leave. https://t.co/PCqQG8MIdw
ba__sucks RT @MFUnite: We need decent pay, not just #britishairways staff travel. £12,192 salary below national living wage. Half year profit up £146…